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Bug I cant activate licence. "Unable to refresh license. Please try again."

Discussion in 'Unity Hub' started by bigwowik, Jan 24, 2023.

  1. bigwowik

    bigwowik

    Joined:
    Jul 2, 2015
    Posts:
    2
    When I try to activate persconal licence in hub 3.4.1 there is no reaction. After I click Refresh Update Licence it prints:
    Unable to refresh license. Please try again.

    Please help, I can't use Unity because of it!
     
    ArondenOuden and TuteDev like this.
  2. CaptnCra

    CaptnCra

    Joined:
    Nov 18, 2022
    Posts:
    11
  3. TuteDev

    TuteDev

    Joined:
    May 13, 2023
    Posts:
    1
    I solved this error by deleting the "Unity" file from C:/ProgramData/
     
  4. cameronhubgc

    cameronhubgc

    Joined:
    Mar 9, 2022
    Posts:
    1
    Worked for me. Thank you
     
    MobyMotion likes this.
  5. nalditampan23

    nalditampan23

    Joined:
    Dec 20, 2021
    Posts:
    1
    Thanks brother, is worked
     
  6. RbsnAdsn

    RbsnAdsn

    Joined:
    Jun 24, 2022
    Posts:
    1
    Oh my god, thank you so much! I've been searching for a way to fix this for ages and this is the first real fix anyone has!
     
  7. PepperChamp

    PepperChamp

    Joined:
    Jun 13, 2023
    Posts:
    1
    I dont even have that file at all ive been looking for the past 30 mins
     
  8. Navid-j

    Navid-j

    Joined:
    Mar 12, 2023
    Posts:
    3
    Worked for me too , Tnx bro:)
     
    MobyMotion likes this.
  9. Rdev

    Rdev

    Joined:
    Jul 8, 2015
    Posts:
    7
    My problem was that the project wasn't opening after clicking on it. Knew it had something to do with license and clicking refresh license gave me the same error. @TuteDev's solution worked for me. Thanks!
     
  10. Defantuv

    Defantuv

    Joined:
    Aug 29, 2023
    Posts:
    1
    Bro now it's 1 week that I'm struggling with this problem...
    that worked
     
    MobyMotion likes this.
  11. r_shiya

    r_shiya

    Joined:
    Sep 6, 2023
    Posts:
    1
    MobyMotion likes this.
  12. saeedalynya

    saeedalynya

    Joined:
    Feb 21, 2021
    Posts:
    1
    thanks it worked for me
     
  13. aliziveh79

    aliziveh79

    Joined:
    Jul 22, 2023
    Posts:
    2
    Thanks It Worked!!
     
  14. DinaMousa-M

    DinaMousa-M

    Joined:
    Oct 8, 2023
    Posts:
    1
    Thanks, it worked for me too!!
     
  15. DjonniStorm

    DjonniStorm

    Joined:
    Oct 28, 2023
    Posts:
    1
    Thank you! I tried to find a solution last 3 hours. :)
     
  16. babsrmane

    babsrmane

    Joined:
    Nov 2, 2023
    Posts:
    1
    I am facing the same issue: Activation of your license failed. Try again or contact Unity Support for help.
    for personal free licensing. I went into C:\ProgramData but I could not fine Unity file. And issue has not been resolved yet
     
  17. codestage

    codestage

    Joined:
    Jul 27, 2012
    Posts:
    1,936
    There is a Unity folder with a cached license file.
    Just had to remove it and reactivate to fix this nasty error.
     
  18. PanthenEye

    PanthenEye

    Joined:
    Oct 14, 2013
    Posts:
    2,158
    Bethsheba_Ashe likes this.
  19. Bethsheba_Ashe

    Bethsheba_Ashe

    Joined:
    Feb 11, 2022
    Posts:
    17
    Thanks. I was wondering what was wrong. :)
     
  20. XJonOneX

    XJonOneX

    Joined:
    Dec 19, 2017
    Posts:
    116
    Great, I deleted the folder before scrolling down to see the status page. Now I can't open projects. :rolleyes: There goes my motivation for the day....

    Aaaand the asset store lost all my favorites, great. Just great. Is there an ETA on these services being back online?
     
  21. Stevens-R-Miller

    Stevens-R-Miller

    Joined:
    Oct 20, 2017
    Posts:
    680
    As that folder has a file describing your license in it, I wouldn't delete it. Rename it or move it elsewhere, maybe.
     
  22. GhettoWizard

    GhettoWizard

    Joined:
    Dec 13, 2020
    Posts:
    3
    Yeah non of these Tips worked for me. The only "Unity File" in my Program Files is the Unity Folder which has all 3 Versions of Unity I use regularly. Also deleting the Liscene file which is actually held in "UnityHub" not the Unity Folder, Doesn't do anything as well. It just causes my Hub to Load forever. Gotta love bugs Unity will never fix!
     
  23. Stevens-R-Miller

    Stevens-R-Miller

    Joined:
    Oct 20, 2017
    Posts:
    680
    What did "work" for me was uninstalling Hub and starting Unity directly. Others are saying you can start Unity directly without uninstalling Hub, so try that first (for me, that just starts Hub again).

    If you forget which version of Unity goes with a project, look in the "ProjectVersion.txt" file under "ProjectSettings" in your project's directory.
     
    scarletsnake likes this.
  24. scarletsnake

    scarletsnake

    Joined:
    Nov 27, 2009
    Posts:
    106
    I can't start Unity directly either... I wish I could though!

    Have you been able to fix your problem? I was able to gain access to my editor by uninstalling the current version of hub and installing an old one. Perhaps this might help you out?
     
  25. szubert551

    szubert551

    Joined:
    Nov 22, 2023
    Posts:
    1
    I solved this bug by enabling CNG Key Isolation service in services.msc
     
    Last edited: Nov 22, 2023
  26. unity_Nrr_VYqVP6rwHg

    unity_Nrr_VYqVP6rwHg

    Joined:
    Nov 23, 2023
    Posts:
    1
    Thanks, it worked for me
     
  27. ayushanandsrivastava1995

    ayushanandsrivastava1995

    Joined:
    Oct 3, 2023
    Posts:
    1
    I just signed out and logged in then It work.. i didnot found any Unity in C:/ProgramData, so I logged out and logged in unity editor and it worked
     
    southcreate likes this.
  28. ariyafarabin1403

    ariyafarabin1403

    Joined:
    Jan 1, 2024
    Posts:
    1
    Worked for me. Thank you
     
  29. southcreate

    southcreate

    Joined:
    Jan 3, 2024
    Posts:
    1
    It worked thanks
     
  30. azharinsa

    azharinsa

    Joined:
    Jan 19, 2024
    Posts:
    1
    how can i find file
     
  31. UchihcCoding

    UchihcCoding

    Joined:
    Sep 16, 2023
    Posts:
    1
    When I try to activate persconal licence in hub 3.7.0 there is no reaction. After I click Refresh Update Licence it says
    Unable to refresh license. Please try again. plz help Screenshot 2024-01-21 213514.png
     
  32. cloud02468

    cloud02468

    Joined:
    Oct 7, 2020
    Posts:
    15
    You saved me, Thank you.
     
  33. Anais201

    Anais201

    Joined:
    Dec 30, 2023
    Posts:
    1
    same problem