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Unity's version control component has been upgraded to Plastic SCM.

I can not upload an update

Discussion in 'Unity Collaborate' started by rraffaele1, Nov 25, 2017.

  1. rraffaele1

    rraffaele1

    Joined:
    Jul 17, 2017
    Posts:
    12
    Hi, I have bought 25 GB of storage for collab but when I upload an update I have this error.
    "Cannot Submit Change to Server"
    In console:
    [Collab] UnityCloud::persistentFaraday::Failure: Request failed with response code 401 from
    the server responded with status 401
     
    Last edited: Nov 25, 2017
    rraffaele1, Nov 25, 2017
    #1

  2. Orcnized

    Orcnized

    Joined:
    Aug 8, 2017
    Posts:
    11
    same problem since yesterday:
     
    Orcnized, Nov 26, 2017
    #2

  3. Ryan-Unity

    Ryan-Unity

    Unity Technologies

    Joined:
    Mar 23, 2016
    Posts:
    1,993
    Hi @rrafaele1 and @Orcnized! I'm sorry you both ran into issues submitting via Collab over the weekend. Sometimes these types of issues can be temporary. Would you mind checking if you're still seeing these errors? If you are, can you tell me which country your trying to publish from?
     
    Ryan-Unity, Nov 27, 2017
    #3

  4. Thirias

    Thirias

    Joined:
    Mar 1, 2015
    Posts:
    9
    Hey Orcnized and i come from Germany.
     
    Thirias, Nov 28, 2017
    #4

  5. Orcnized

    Orcnized

    Joined:
    Aug 8, 2017
    Posts:
    11
    @ryanc-unity hey i still cant upload my changes. i once managed to upload 9 GB but after it i got this message mentioned above.
    As Thirias mentioned we are form germany.

    I also was confused that i uploaded 9GB and the upload was "finished" although the project is bigger. Since than i have still stuff which need to be uploaded and it doesnt work.
     
    Orcnized, Nov 28, 2017
    #5

  6. Ryan-Unity

    Ryan-Unity

    Unity Technologies

    Joined:
    Mar 23, 2016
    Posts:
    1,993
    Hey guys! Thanks for getting back to me. It seems that you two are getting a 400 error code returned to you, but unfortunately that can happen due to a couple different reasons. To figure out exactly why you're hitting this error I'd like to look at your entire Editor logs. But before you send them to me, could you try opening Unity from the command line and add the following argument at the end: -enableCollabEventLogs. Then try to publish again. After you get the error again then please DM me your Editor.log file (you can just copy-paste it into the message).

    Also, is @rraffaele1 part of your team too?
     
    Ryan-Unity, Nov 28, 2017
    #6

  7. Orcnized

    Orcnized

    Joined:
    Aug 8, 2017
    Posts:
    11
    @ryanc-unity hey i will try that out.
    Nope @rraffaele1 is someone else. i just dont wanted to create a new thread for the "same" problem
     
    Orcnized, Nov 28, 2017
    #7

  8. lrb

    lrb

    Joined:
    Jun 21, 2014
    Posts:
    27
    Hey guys, here from Brazil since yesterday Collab stucks! No error message just don't works. Publichs works fine but downloads freeze even on commits less than 2mb. This destroyed our team work today.
     
    lrb, Nov 28, 2017
    #8

  9. Arkideit

    Arkideit

    Joined:
    Nov 28, 2011
    Posts:
    10
    Same for me. Download speed from cloud about KBs and with 10GB project have to wail a lot.
     
    Arkideit, Nov 30, 2017
    #9

  10. Ryan-Unity

    Ryan-Unity

    Unity Technologies

    Joined:
    Mar 23, 2016
    Posts:
    1,993
    Hi @lrb and @Arkideit! Thanks for reporting the issues you're running into. Our servers in South America seem to be running fine. Would either of you be willing to run these Amazon Network tests to see if you're able to connect to the AWS? Can you also give our Network Reporter a try and send me your reports?
     
    Ryan-Unity, Nov 30, 2017
    #10