Search Unity

I bought an asset like 2 years ago, but I can't find it now :(

Discussion in 'Assets and Asset Store' started by z3nth10n, Nov 16, 2020.

  1. z3nth10n

    z3nth10n

    Joined:
    Nov 23, 2013
    Posts:
    55
    Hi, I think I lost a package I bought at the asset store, is there any option to see if I can recover it. I know that bought packages shouldn't disappear, they stay even if the author removes it, but maybe this has been removed because of rules infringement. Can I do anything?

    I already check all my registered accounts on the asset store saved assets section, but it doesn't seem to be there...

    Any help here? Thanks!
     
  2. nasos_333

    nasos_333

    Joined:
    Feb 13, 2013
    Posts:
    13,348
    which asset is it ?
     
  3. mgear

    mgear

    Joined:
    Aug 3, 2010
    Posts:
    9,406
    can you find the purchase confirmation email? (then at least know which account)
    "Unity Asset Store purchase confirmation. Order number: .."

    can test hidden and deprecated asset filters too:
    upload_2020-11-16_8-59-35.png
     
  4. z3nth10n

    z3nth10n

    Joined:
    Nov 23, 2013
    Posts:
    55
    Well, I found the message where I bought the asset:

    upload_2020-11-16_17-17-58.png

    It's FastNoise, the problem is that the email is different and I think I changed it, but for some reason, I don't have it available on my new account. But I have the paypal transaction, the order no and the invoice code, what can I do?

    Thanks!
     
  5. mgear

    mgear

    Joined:
    Aug 3, 2010
    Posts:
    9,406
  6. z3nth10n

    z3nth10n

    Joined:
    Nov 23, 2013
    Posts:
    55
    Oh my.

    Sorry that was my fault:
    upload_2020-11-16_18-8-34.png
    But this product doesn't appear to be on the list, so I didn't found it. But why?

    Thanks, @mgear.