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Hub failing to communicate after Windows 10 update

Discussion in 'Unity Hub' started by LilGames, Aug 30, 2019.

  1. LilGames

    LilGames

    Joined:
    Mar 30, 2015
    Posts:
    189
    There was a major Windows 10 update issued recently (August 28?) which I finally installed last night. Unity Hub now cannot communicate with the licensing service. It just sits there forever with the progress bar animating.

    If I launch a project from Hub 2.1.0, Unity launches without my "Plus" features like dark skin.

    If I launch Unity directly, without Hub, my Plus features are active.

    (Tested with 2018.4.1f1)
     
  2. LilGames

    LilGames

    Joined:
    Mar 30, 2015
    Posts:
    189
    Thread can be closed. Things have gone back to normal without intervention.
     
  3. AbrahamDUnity

    AbrahamDUnity

    Unity Technologies

    Joined:
    Jun 28, 2017
    Posts:
    342
    Hi,

    We're sorry you experienced this. Unfortunately the Unity license does hardware checks that may be affected by a Windows update. If this occurs again, you may fix the issue by removing your computer's activation from the online portal and reactivating your license. We are moving towards user-based licensing which won't be affected by Windows updates but that will come at a future time. Thank you for your understanding.

    Best,
     
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