Search Unity

  1. Megacity Metro Demo now available. Download now.
    Dismiss Notice
  2. Unity support for visionOS is now available. Learn more in our blog post.
    Dismiss Notice

HUB Empty Login Popup

Discussion in 'Unity Hub' started by Mauricio-Fatum, Feb 7, 2018.

  1. Mauricio-Fatum

    Mauricio-Fatum

    Joined:
    Sep 9, 2017
    Posts:
    3
    When I click the button 'log into my existing account' a popup appears without any content and no matter how many time I wait, the content don't show and I can't login.

    I'm using the HUB on a Windows 10 Insider Preview build 17074.rs_prerelease_flt.180116-1539 machine.

    I have an Unity Plus subscription and also a lifetime Unity 5.x Pro license on same account.
     
  2. afshinity

    afshinity

    Unity Technologies

    Joined:
    Jul 31, 2017
    Posts:
    334
    Hi there,

    Thank you for your feedback.
    This is definitely a bug. The login page that should appear in the newly opened window, is the same as the one that you see in the launcher.
    When you are opening any editor (2017.2+) without the hub, and try to login, do you see a login page with Google/Facebook Login options?

    upload_2018-2-7_12-6-4.png
     
  3. Mauricio-Fatum

    Mauricio-Fatum

    Joined:
    Sep 9, 2017
    Posts:
    3
    Yes, I can see the login options in 2017.3.1 and also I'm able to login with my credentials.

    upload_2018-2-7_19-54-24.png

    upload_2018-2-7_19-55-6.png
     
  4. afshinity

    afshinity

    Unity Technologies

    Joined:
    Jul 31, 2017
    Posts:
    334
    That is very strange. I am wondering if you received the hub updates last week? If yes, we can take a look into the hub logs and see if there is any clue there. If not, you can quit and start the hub and after a few minutes, you should see a update notification. You can quit the hub from the tray menu.
    You can find the logs in %APPDATA%\Unity Hub\logs
     
  5. JDMulti

    JDMulti

    Joined:
    Jan 4, 2012
    Posts:
    384
    I can confirm that I had the same issue with v0.11, and after a reinstall the hub didn't launch anymore. V0.12 doesn't do a thing which I have reported and seamed to be a license issue. I also have windows 10 insider preview.
    Maybe it has to do with license or windows insider preview.
     
  6. Mauricio-Fatum

    Mauricio-Fatum

    Joined:
    Sep 9, 2017
    Posts:
    3
    afshinity, I can confirm now that the issue was on Windows Insider Preview.

    I got mine windows version updated yesterday and today I could use Unity HUB without any issues.

    Many thanks for the help investigating it.
     
  7. afshinity

    afshinity

    Unity Technologies

    Joined:
    Jul 31, 2017
    Posts:
    334
    So happy to hear that :)
     
  8. afshinity

    afshinity

    Unity Technologies

    Joined:
    Jul 31, 2017
    Posts:
    334
    @JDMulti Do you still have the blank login page issue?
     
  9. jas2112

    jas2112

    Joined:
    Jun 13, 2017
    Posts:
    1
    Hello, I'm having the same issue with Unity Hub version 2.3.2. On Windows 10 pro v. 2004
     

    Attached Files: