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Resolved Hub does not recognize serial number and cannot generate a personal license On Mac Monterey

Discussion in 'Unity Hub' started by rsauchuck-gp, Oct 19, 2022.

  1. rsauchuck-gp

    rsauchuck-gp

    Joined:
    Jan 21, 2020
    Posts:
    15
    I have a Unity Pro license through work that allows 2 seats.
    Checking UnityID I see I have only activated it on my PC.
    I log into my unity account on my Mac and download Unity Hub.
    After installing I skip past the Generate personal license screen and go right into "Manage Licenses".
    I enter the Serial Number that I obtained from the UnityID site but it fails to recognize it saying for me to check if it is a valid number. I have checked multiple times.
    Oddly on the Unity ID site, I see my Mac is showing as registered for the other seat!
    I have restarted Unity and my Mac. I have completely reinstalled unity from scratch. I have tried using the Personal License option but that fails to generate a license as well. I have tried every option listed on the website.
    Tech support has been investigating it without success for a few days.
    I need Unity to work NOW.
     
    Last edited: Oct 21, 2022
  2. rsauchuck-gp

    rsauchuck-gp

    Joined:
    Jan 21, 2020
    Posts:
    15
    Tech support failed to resolve this issue after MULTIPLE attempts (5 or 6). I have sent them the log files after each attempt. They repeatedly sent the same instructions (enable Library permissions, delete Library/Unity and Application Support/Unity folders/license files. Delete Unity Editors and Hub apps. Redownload Hub and try again yadda yadda.)

    Worthless.

    I eventually located an installer for Hub 2.0 (Google "unity hub 2.0 dmg") and used THAT to install the hub and reactivate my license. THEN I installed Hub 3.3 over that. Everything seems to be working now.

    Why can't Unity just provide an archive of Hub versions like the have for the Editor versions?