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Resolved Hub 3.4.1 Can't communicate with license

Discussion in 'Unity Hub' started by LilGames, Feb 13, 2023.

  1. LilGames

    LilGames

    Joined:
    Mar 30, 2015
    Posts:
    565
    Can't get license, can't return it, can't refresh, nothing works. And as a result I can't launch any projects. Clicking REFRESH under the License section results in an orange message:

    "Unable to refresh license. Please try again."

    I can log out and sign in fine. I revoked my seat in Unity ID website and hub doesn't detect that it's revoked.

    This started today.

    Coinciding maybe-related things: I just renewed my subscription 2 days ago, and did a Windows Update yesterday.

    HELP! I can't work!
     
  2. LilGames

    LilGames

    Joined:
    Mar 30, 2015
    Posts:
    565
    Signed out of Hub.
    Killed it.
    Revoked Seat in Unity ID
    Deleted all Unity.com cookies in browser
    Ran Hub
    Hub still reports it fails to do ANYTHING License related
    Assigned Seat again (in Unity ID)
    Signed out of Hub
    Signed in to Hub
    Launched project
    Now works as expected.

    Marked the thread as Resolved, but really, Hub needs better error reporting.