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Hub 2.0 broke my license

Discussion in 'Unity Hub' started by bumbu, May 16, 2019.

  1. bumbu

    bumbu

    Joined:
    Sep 14, 2015
    Posts:
    16
    Firstly, nothing happens when I start the Hub for the first time (Win10). Two processes are launched but window is never spawned. When I start it for the second time I get 3rd process and I see the window.

    Now when I try to open existing project, I get error that I have no support for Android, I switch platform to Windows and see the personal license editor. Now I go to Unity Hub's License section which shows that I have Professional license with expiration date well in the future. If I try to return the license, the Hub hangs with "loading bar". Same thing with "check for updates". And if I try to activate my license again, it tells me that my serial number is invalid.

    So basically Unity Editor thinks I have personal license and Unity Hub sees that I have professional license but whatever I try to do with that license, the Hub hangs...

    Edit: I'm using 2018.3.0f2
     
    bumbu, May 16, 2019
    #1

  2. bumbu

    bumbu

    Joined:
    Sep 14, 2015
    Posts:
    16
    It seems that Unity's license servers are having problems because the problem persists when reverted back to 1.3.2. So now I'm completely unable to work...
     
    bumbu, May 16, 2019
    #2
    Scifer likes this.

  3. DanielTG

    DanielTG

    Joined:
    Feb 15, 2018
    Posts:
    111
    Can you please try to manage/revoke your licenses from your unity id account portal and re-activate again on your machine? If the Pro serial number is still reporting as invalid please contact support for assistance.
     
    DanielTG, May 16, 2019
    #3

  4. bumbu

    bumbu

    Joined:
    Sep 14, 2015
    Posts:
    16
    It seems that I had revoked the license few weeks before because there was issue with my 2 seats not working properly, however the Unity Editor stayed as Pro the whole time.

    When I try to "manage license" from inside Unity, I get Loading... screen forever. Same if I try to revoke/refresh from unity hub.

    I have tried removing Unity & Unity Hub folders in AppData and also tried to revert Hub to 1.3.2 and reinstalled to 2.0. It seems that Unity Hub cannot connect to license servers.

    Edit: I can access all management sites with browser just fine and this happened right after upgrading Hub to 2.0.
     
    Last edited: May 16, 2019
    bumbu, May 16, 2019
    #4

  5. bumbu

    bumbu

    Joined:
    Sep 14, 2015
    Posts:
    16
    Now when I logged out and try to log back in, just blank white "Unity Hub Sign In" window.

    Edit:

    I got it working after a day of trying like this:
    1. Logout of Unity Hub (this seems to be important step)
    2. Exit Hub and kill all processes
    3. Delete Unity Hub folders in AppData/Roaming
    4. Start unity and log-in again
    5. Works!

    If I did not logout before doing all that I was "logged in" and everything was stuck.
     
    Last edited: May 17, 2019
    bumbu, May 17, 2019
    #5