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Question How to Unlink from Samsung Store

Discussion in 'Unity Distribution Portal (UDP)' started by wagenheimer, Sep 23, 2020.

  1. wagenheimer

    wagenheimer

    Joined:
    Jun 1, 2018
    Posts:
    323
    I linked with my Samsung Store using the wrong Unity Account.

    Now I can't Link with the correct anymore.

    "The UDP account link has been completed already."

    How to UnLink the wrong account?
     
    wagenheimer, Sep 23, 2020
    #1
    Zamaroht and nlaurito_vrtron like this.

  2. SamOYUnity3D

    SamOYUnity3D

    Unity Technologies

    Joined:
    May 12, 2019
    Posts:
    626
    The current design is one Unity Organization maps to one Samsung account. Unfortunately, Unity cannot remove the link between the organization and the Samsung store because this organization has already been registered in the Samsung store.

    You can contact Samsung and ask if they can help unlink it, another workaround is that you can create a new Samsung account and link it to the correct organization. I know this may be a bit cumbersome, sorry for the inconvenience.
     
    SamOYUnity3D, Sep 24, 2020
    #2

  3. Zamaroht

    Zamaroht

    Joined:
    Nov 4, 2013
    Posts:
    23
    This is really inconvenient. By mistake I linked the samsung account with my personal organization instead of my company's, since my personal organization is selected by default in the Unity portal.
    Was samsung support able to unlink your account?
     
    Zamaroht, Jun 15, 2021
    #3
    nlaurito_vrtron likes this.