Hey guys, I know BlackBerry support is getting ditched and whatnot but before that, I would be really grateful if you could help me with a small issue: A single user is telling me one of my games gets stuck at the Splash Screen. He has a Z10STL100-1 with BB 10.3.1.2576. I have already tested with this model and OS version and cannot reproduce it; at much, I came across this issue with a Z30 and the same OS version but was quickly resolved by reinstalling. I have told him to reinstall, restart, etc. Nothing seems to solve the issue. This seems to be an isolated case from all the currently 8k users. How can I help him? Thank you!