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How can I get some support from unity for a failed asset store transaction?

Discussion in 'Assets and Asset Store' started by rpg_gamer, Jun 6, 2019.

  1. rpg_gamer

    rpg_gamer

    Joined:
    Nov 28, 2012
    Posts:
    214
    Hi there, I am trying to get some assistance from unity without any luck at all.

    I had attempted to purchase an asset last night called "Silantro Tornado"

    Which is an aircraft that is an add on for the silantro flight simulator.

    When processing my payment I got this error :

    "
    Hi there, I am trying to purchase an asset, and got this error code

    OrderId: 577262▇▇▇7868
    RequestId: sid-c7b53cc7-4177-450e-adf2-c466d606a13f
    ErrorPath: https://pay.unity.com/asv2/checkout?orderId=5772623777868
    Code: 501
    DateTime: 6/6/2019, 2:05:55 AM"


    I submitted a ticket, and unity just pretty much says "sorry please try again"

    the problem is the funds were taken out of my bank, and yet I am still unable to download the asset.


    I absolutely will not charge it twice, this level of customer service is absolutely absurd.



    How can I get my product which I PAID FOR???
     
  2. rpg_gamer

    rpg_gamer

    Joined:
    Nov 28, 2012
    Posts:
    214
    or did I just get ripped off by unity and I can't do anything about it. I provided a screen shot of my bank transactions even, proving the money had been taken out of my bank.