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How can I block unwanted unityadscache folder on my device?

Discussion in 'Unity Ads' started by KreativeKat, May 30, 2018.

  1. KreativeKat

    KreativeKat

    Joined:
    May 30, 2018
    Posts:
    2
    Good afternoon I have an android tablet

    I have been recently getting two folders in my google photo app the first is Unity Ads Cache which usually has between 1 to 5 pictures and a short video like 20 sec. The other is an empty files folder. I have deleted both folders multiple times. They come back after my device has rebooted or restarted. Please note these ads are for games that I have never even heard of nor want.

    Can someone please tell me how to permanently remove this as I never asked for this to be added to my photos app?

    Thank you for any help.
     
    asylum23 likes this.
  2. rasmus-unity

    rasmus-unity

    Unity Technologies

    Joined:
    Aug 15, 2014
    Posts:
    1,148
    Hi,

    We should not be using photos folder for storing cached videos for Unity Ads. Do you know which games you have been playing, which is using Unity Ads SDK?

    /Rasmus
     
  3. KreativeKat

    KreativeKat

    Joined:
    May 30, 2018
    Posts:
    2
    The only games that I have are candy crush soda saga, papa pear saga and cafeland... I have been playing these games for a long while. I have never had these ads folder to show up until about a month ago.
     
    asylum23 likes this.
  4. mikaisomaa

    mikaisomaa

    Unity Technologies

    Joined:
    Sep 14, 2015
    Posts:
    296
  5. promptrecovery

    promptrecovery

    Joined:
    Aug 10, 2018
    Posts:
    1
    I am having the same problem except that I can't even find the pics and videos on m phone. I just upgraded to a Galaxy S9+ and everytime I upload pics to my computer I get stock photos, facebook photos of people I have never seen before and unity ad videos. I never had this happen on my previous phones with the same game on them. I believe they are coming from the only game I have on my phone Township. I looked at the link to stop them but that's pretty complicated for me and I can't find them on my phone to even start doing anything about it. They just show up on my photo uploads. Please help. I take photos for my job and it's time consuming to have to go through and delete so many extra photos all the time. It's also very very very annoying.
     
    asylum23 likes this.
  6. rasmus-unity

    rasmus-unity

    Unity Technologies

    Joined:
    Aug 15, 2014
    Posts:
    1,148
  7. imjustzeke

    imjustzeke

    Joined:
    Aug 21, 2018
    Posts:
    1
    Hello. I have a similar problem, but I have clicked the info button on the ads in my gallery, and it says they're from my MP3 player app I use (GO Music) Also, it seems that the old ads come back, because the dates say they're from various months in 2017 and some even in 2016. Please help me fix this, it's really really annoying.
     
    asylum23 likes this.
  8. DenisasK

    DenisasK

    Unity Technologies

    Joined:
    Oct 13, 2016
    Posts:
    47
  9. drjivaro

    drjivaro

    Joined:
    Aug 29, 2018
    Posts:
    1
    Your ads have interrupted Google Maps while navigating a new city, botched the video of my daughter's recital, and startled everyone nearby while I was quietly reading the news in the library.

    I want specific instructions on how to permanently block Unity on a SAMSUNG-SM-G920A.
     
    asylum23 likes this.
  10. DenisasK

    DenisasK

    Unity Technologies

    Joined:
    Oct 13, 2016
    Posts:
    47
    Hello @drjivaro . After the problem has recently occurred, open the Google Play Store app on your device, then follow the below instructions:

    Tap Menu (the three lines on the top left corner)
    Tap My apps & games (on some devices, you will need to choose apps & games first)
    Tap Installed to see a list of installed apps
    The Installed apps will show in alphabetical order by default. Tap the lines next to 'Alphabetical' to change the sort order to 'Last Used.'

    The app causing the ads will be high up on the Last Used list.

    Once you have identified the app, you can report it to the Play Store if you suspect it is in violation of the Play Store terms and services, by going into the install page for that app in the Play Store, scrolling all the way to the bottom of the screen and then tapping Flag as inappropriate. Also, you can uninstall that app from your device.
     
  11. unity_rroNqO9gxuT-sQ

    unity_rroNqO9gxuT-sQ

    Joined:
    Aug 30, 2018
    Posts:
    1
    I have deleted literally MULTIPLE THOUSANDS Of UnityAdsCache Pic.s and Vid.s, only for them and more, to reappear! *gaming wise, i mainly play Angry Birds Friends and 'king' games which some Do look like being from the free in-game videos etc. But Also the pics seem to be emoticons and stickers from facebook messenger??? Reaaally need to stop these storing on HTC phones camera pic photos folder!! #HeadIsOfficiallyDoneIN!
     
    asylum23 likes this.
  12. DenisasK

    DenisasK

    Unity Technologies

    Joined:
    Oct 13, 2016
    Posts:
    47
    Hello @unity_rroNqO9gxuT-sQ, thank you for your feedback. Can you check the source folder of the pics? Also, Does the source folder contains a .nomedia file?
     
  13. RJF-Asking

    RJF-Asking

    Joined:
    Sep 2, 2018
    Posts:
    1
    I Have exactly the same problem with a brand new Galaxy Note 8. The only game I have on it is SimCity Buildit. Every time I sync my photos from phone to PC, using the Microsoft Photo app, my PC Pictures folders are filled with screen shots from the phone, all of which relate to the game in question. Interestingly I cannot see the images in question on the phone itself (neith in the Google Photos app, or in samsung Gallery). My phone is not rooted, nor do I want to. How to fix the problem is all I need to know. I'm talking about hundreds, possible over a 1000, unwanted images here, so it's a major issue to me.
     
    asylum23 likes this.
  14. DenisasK

    DenisasK

    Unity Technologies

    Joined:
    Oct 13, 2016
    Posts:
    47
    Hello @RJF-Asking.If you see images from other apps it's probably because their local folders are synchronized, i.e. I assume Microsoft Photo app automatically uploads their photos to your library and keeps track of any changes. You can turn off synchronization for specific folders in the Microsoft Photos app.
     
  15. Ella_

    Ella_

    Joined:
    Sep 5, 2018
    Posts:
    2
    Hello, I don't have any Unity games on my phone, have photo and video ade for Coin pop and some game with the Simon's cat keep popping up in my phone. I checked the info on them and it said they were from the Lolo game app. I even tried turning off the games storage permission but the problem still continues.
     
    asylum23 likes this.
  16. Arshadh

    Arshadh

    Joined:
    Sep 7, 2018
    Posts:
    1
    Hi, i have the same problem on my new oneplus 6. The games i play rightnow are rules of survival,dune and hitman sniper. Pls help me out on this.
    Thank you
     
    asylum23 likes this.
  17. DenisasK

    DenisasK

    Unity Technologies

    Joined:
    Oct 13, 2016
    Posts:
    47
    Hello. Can you check the source folder of the pics? Also, Does the source folder contains a .nomedia file?
     
  18. a57737

    a57737

    Joined:
    Sep 12, 2018
    Posts:
    1
    Can't you just stop caching ads?
     
  19. Ella_

    Ella_

    Joined:
    Sep 5, 2018
    Posts:
    2
    Yes they are showing up as a .nomedia file, and they keep showing up on almost all of my gaming apps, all from different companies.
     
  20. unity_I1e3ZjO0Ao0tGw

    unity_I1e3ZjO0Ao0tGw

    Joined:
    Oct 13, 2018
    Posts:
    1
    I am having the same problem. The source is from the Airbrush photo app. Deleted several times and it keeps coming back.
     
    asylum23 likes this.
  21. yomomma199

    yomomma199

    Joined:
    Oct 18, 2018
    Posts:
    1
    Swamp Attack is the unfortunate culprit for me.
     

    Attached Files:

    asylum23 likes this.
  22. joneywilliam

    joneywilliam

    Joined:
    Oct 22, 2018
    Posts:
    1
    if you are using root android device, then the best solution is to install Adaway, get into its black list section (you will have to download the host files) and transfer those unityadscache folder into the black list of the app. This will block and remove them permanently forever.
     
  23. unity_wNMPqbBHfD4I8A

    unity_wNMPqbBHfD4I8A

    Joined:
    Oct 30, 2018
    Posts:
    1
    I have downloaded Sniper 3d Gun Shooter: free shooting.

    I deleted it. I did everything to make stop pop up unity ads windows, but nothing worked. J have a samsung S9+. This is really annoying it goes on as I do audio and video recordings! I get a pop up video of yours evety 100 seconds!!! Please tell me what to do step by step asap please
     

    Attached Files:

    asylum23 and eagleeyeteam109 like this.
  24. eagleeyeteam109

    eagleeyeteam109

    Joined:
    Oct 31, 2018
    Posts:
    2
    I'm having the same issue. I'm about to get an iPhone. Every 2 mins theres a pop up. Smh.....
     
    asylum23 likes this.
  25. eagleeyeteam109

    eagleeyeteam109

    Joined:
    Oct 31, 2018
    Posts:
    2
    So in the process of trying to get rid of this unity ad mess I found out alot of my important personal information is deleted. Wtf. Yall are doing a horrible job of giving us a straight up solution to getting rid of yall pointless ad spree yall created that pops up every 2 mins. I can not do anything on my phone that I paid so much money for btw. Everyone in the comments if furious! FIX THIS ASAP!
     
    asylum23 likes this.
  26. sammetje16

    sammetje16

    Joined:
    Nov 15, 2018
    Posts:
    1
    I have this issue as well!!

    Ever since I downloaded and playes Cafe Story a while back, just about any game I play is saving UnityAds in my google photo's :/ I have deleted the pictures and videos from there, and from my device, but they keep coming back any time I open a game... It's really annoying, and I ended up quitting on my favorite games because of it.

    As to questions I saw devs post above here: There was no .nomedia file. I tried inputting one myself but it didn't seem to work :/
     
    asylum23 likes this.
  27. JeffDUnity3D

    JeffDUnity3D

    Unity Technologies

    Joined:
    May 2, 2017
    Posts:
    2,758
    This is a known issue that we are currently tracking. We hope to address this in a release later this year.
     
  28. suzorsharon

    suzorsharon

    Joined:
    Nov 15, 2018
    Posts:
    1
    I'm an Android user who recently noticed that Unity has been caching ads, videos,and thumbnails to my photos in a device folder! It's happening with any game I install from Google play (this includes Cookie Cats Pop, Simon's Cat Pop Time and Gardenscapes). I'm getting extremely frustrated having to delete device folders in my photo device folder that your ads created! Please do something to permanently fix this problem asap!! Thank you.
     
    asylum23 likes this.
  29. Cross_J

    Cross_J

    Joined:
    Oct 10, 2013
    Posts:
    5
    I really hope this gets resolved quickly... I was like wtf when accessing twitter and to see a bunch of ads in my gallery preview wasn't really cool per se....
     
    asylum23 likes this.
  30. cesare3d47

    cesare3d47

    Joined:
    Nov 20, 2018
    Posts:
    1
    Hello everyone, i have the same problem and i habe a question about this.. If i allow the app to access to my gallery, does it mean that i let the app to drop photos/videos in the gallery? I've noticed that in my music gallery ther are a lots of audio caches, all coming from the same source... Now i deleted "Real Racing 3" and deleted all of the albums that appeared in the gallery, and the audio files just disappeared from my music gallery. Thanks to everyone who will answer
     
    asylum23 likes this.
  31. phxlmts

    phxlmts

    Joined:
    Nov 23, 2018
    Posts:
    1
    This is definitely a problem for me too. I find Facebook pictures which are not mine in a folder on my device, so it's not just from games. I delete hundreds of extra pics from my device every week, sometimes several times a week. I have to sort through these hundreds of pictures every time I want to share one of my actual pics. This is incredibly annoying. Attached as a screenshot of some of the folders I've had to repeatedly delete.
     

    Attached Files:

    asylum23 likes this.
  32. hellaflush787

    hellaflush787

    Joined:
    Nov 24, 2018
    Posts:
    1
    Sadly, this is hapohappeto me and alot of friends.... I'll delete a out 100 and they come right back smh.. can y'all tell us what's causing thise? I have denied permission for photos and gallery AND IT STILL DOES IT! That's crazy man and so freaking annoying! I deleted a couple or games die to this man, I hope y'all Tix it before new years or all the other games will be long gone!
     
    asylum23 likes this.
  33. asylum23

    asylum23

    Joined:
    Wednesday
    Posts:
    1
    I've never heard of Unity until you started taking over my phone.
    I first noticed a bunch of garbage game photo ads when I opened Swarm and couldn't upload my own photos. Same deal with Yelp. Over a hundred photos, dozens of videos, mostly for games, some other topics.
    My SO does IT, he deleted them, they were hiding in Plant vs Zombies: Heroes.
    Within a day, all useless photos and videos reappeared on my phone. I uninstalled PvZ, next up they appeared in my Google Maps folder, after that they were in my FB folder.
    They are absolutely being HIDDEN inside game folders if available, and if not, they are just hiding them elsewhere on our phones. Apparently Unity is used for rewards on games, so technically it could have come from my PvZ, yet when I uninstalled that game 3 entire times completely, plus deleted the Unity crap, all of the photos and videos magically reappeared on my phone! Just hidden in different folders. Really outrageous.
    "We hope to address this in a release later this year," I've never heard of you. You have No Permission to house your garbage spam ads and videos on my phone! Where is this legal? Who here agreed to this?
    Guess what. Google this issue. You will see it is not new.
    I'm not sure why the "playing dumb", talking about .nomedia and whatever else, they've been doing this for years. I see complaints about Unity dating back to 2011, same story, storing unasked for, unfamiliar, spam photos and videos on individual's cell phones. This is absolutely being done on purpose, with intention, by Unity.
    Unity.jpg Unity2.jpg Unity3.jpg
     
  34. JCPhlux

    JCPhlux

    Joined:
    May 27, 2018
    Posts:
    4
    Guys Unity is a development platform. If you are seeing a Unity folder in an application folder it is because the developer of that application built it in Unity.