Search Unity

Feedback Help! Why my Unity doesn't works?

Discussion in 'Package Manager' started by otakunMonochrome, Apr 20, 2020.

  1. otakunMonochrome

    otakunMonochrome

    Joined:
    Apr 20, 2020
    Posts:
    1
    I don't know much about this, but I tried to open Unity and I get this error, and the diagnostician tells me to come here to find help.




    Also, it tells me that I have to put the diagnostic report: (i have an .txt, i just copy the code)
    Code (CSharp):
    1. 4 out of 6 checks passed:
    2. [
    3.   {
    4.     "name": "UPM registry reachable",
    5.     "description": "Make an HTTP request to the UPM package registry",
    6.     "result": "PASS",
    7.     "detail": "HTTP/1.1 200 OK\nX-Powered-By: Express\nProvider: Genesis\nDate: Mon, 20 Apr 2020 15:03:29 GMT\nConnection: close"
    8.   },
    9.   {
    10.     "name": "Ping UPM registry",
    11.     "description": "Measure the latency of the UPM package registry API",
    12.     "result": "WARNING",
    13.     "detail": "1 ping made in 183.356 seconds\nAverage latency: 1332.35 ms\nMinimum latency: 1332.35 ms\nMaximum latency: 1332.35 ms\nStandard deviation: 0.00"
    14.   },
    15.   {
    16.     "name": "Ping UPM download",
    17.     "description": "Measure the latency of the UPM package download endpoint",
    18.     "result": "WARNING",
    19.     "detail": "2 pings made in 5.877 seconds\nAverage latency: 223.23 ms\nMinimum latency: 205.26 ms\nMaximum latency: 241.20 ms\nStandard deviation: 25.42"
    20.   },
    21.   {
    22.     "name": "UPM registry download speed",
    23.     "description": "Test the Internet connection using the UPM package registry",
    24.     "result": "PASS",
    25.     "detail": "Measured speed to the UPM registry: 1.40 Megabits per second"
    26.   },
    27.   {
    28.     "name": "Speedtest.net",
    29.     "description": "Test the Internet connection using Speedtest.net",
    30.     "result": "PASS",
    31.     "detail": "Measured speed to the Speedtest.net server: 1.91 Megabits per second"
    32.   },
    33.   {
    34.     "name": "HTTP proxy environment variables",
    35.     "description": "Detect whether proxy-related environment variables are set (HTTP_PROXY, HTTPS_PROXY, ALL_PROXY, NO_PROXY, UNITY_PROXYSERVER, UNITY_NOPROXY)",
    36.     "result": "PASS",
    37.     "detail": "No proxy support has been configured through environment variables."
    38.   }
    39. ]
     
    Last edited: Apr 20, 2020
  2. ethan_jl_unity

    ethan_jl_unity

    Unity Technologies

    Joined:
    Sep 27, 2018
    Posts:
    104
    Hi there,

    Thanks for the report. Could you provide some more information such that we could have a better idea about the issue?

    Can you provide the logs (Editor.log and upm.log)?
    • To gather these files, please refer to the Log files section in Unity User Manual (https://docs.unity3d.com/Manual/Log...49.673513180.1584294251-1824829955.1575308778)
    • Please keep in mind these files are written over every time Unity is executed, so they contain only the information from the last launch of the application.
    • If Unity was unable to start, the log files may not have been written to, in which case you will see the logs left over from the last successful launch which is probably not relevant to the issue you're having!
    Also, Was Unity installed through Unity Hub? Which version of Unity Hub are you using & Which Unity version are you using?

    Best,
    Ethan
     
  3. ethan_jl_unity

    ethan_jl_unity

    Unity Technologies

    Joined:
    Sep 27, 2018
    Posts:
    104