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Bug Help Required urgently related to our UWP Game (Game is crashing on xbox)

Discussion in 'Windows' started by tech247, Mar 18, 2023.

  1. tech247

    tech247

    Joined:
    Jul 2, 2013
    Posts:
    60
    Hello,
    We have an issue with one of our game on Xbox platform. This is UWP Build and its running fine in windows platform, its starts easily on xbox but crashes soon before level start.

    We have tried all possible ways to resolve the issue but its still crashing. Please suggest possible solution to resolve the issue.

    Thanks
     
    tech247, Mar 18, 2023
    #1

  2. Tautvydas-Zilys

    Tautvydas-Zilys

    Unity Technologies

    Joined:
    Jul 25, 2013
    Posts:
    10,680
    Do you have a callstack for the crash?
     
    Tautvydas-Zilys, Mar 29, 2023
    #2

  3. Hagen

    Hagen

    Joined:
    Aug 16, 2014
    Posts:
    36
    How do we obtain the callstack after a crash? I have not found the option for that. The crash data Xbox Device Portal
    is empty and the legend
    Ensure the title VM is terminated in order to see ERA crash dumps. But I do not know what that means
     
    Hagen, Apr 5, 2024
    #3

  4. Tautvydas-Zilys

    Tautvydas-Zilys

    Unity Technologies

    Joined:
    Jul 25, 2013
    Posts:
    10,680
    Run the game via the generated Visual Studio project, and then when the crash happens, the debugger will stop and show you the callstack in the callstack window.
     
    Tautvydas-Zilys, Apr 5, 2024
    #4