Handle iOS user not authenticated

When I try to purchase a "consumable" item (haven't tested others types since we just sell consumables) in iOS and I'm not authenticated a popup like this is comes up.



If I do press cancel, OnPurchaseFailed is called with Unknown fail reason. That's a problem because I'm expecting an on UserCancel in this case.

When It comes to Android the Purchaser never Initialises If I'm not authenticated with any Google Account, because it can't retrieve the products from the store, instead, I do retrieve them on iOS. ¿How can it be?

¿How can I handle this situation (iOS one)? Because If i'm logged with an iOS account, and I do cancel de purchase process (see the image below) I'm getting a UserCancel OnPurchaseFailed, which is correct.



Greetings,
Nacho.

 

@ncortesp

I'm sorry to hear you are experiencing this issue. The Errors that we display in OnPurchaseFailed comes directly from Apple. We have been working to ensure that all errors that are returned describe as much about what is going on as possible.

I will put this to our IAP developers to see if there is a possibility of making the error communicate what is actually happening in this case.

 

Thank you Benvictus I do appreciate your help!

 

Please describe how you are using an Android device without an associated user account on the device.

 

It's pretty simple. Log in with your Google account, go to the PlayStore and download whatever app you would like to. After that, log out from your account and launch the downloaded app, get into the shop and then try to purchase something.

Some apps just block the access to the shop in this case, but in our case, we are giving free coins every X time in the shop, so we can't block the access.

 

Please provide the steps you are using to "log into your Google account" on the Android device.

 

Mobile -> Settings -> Accounts -> Add Account (Google).

 

That allows you to Add or Remove an account. How do you log off and still have access to the device? My Android devices require you to be logged in as a known user. Same for my iPhone. I don't have Mobile -> Settings on my Android devices, just the gear icon at the top of the screen, then Settings.

 

I'm using a Samsung Galaxy A3 and I can remove all my Google Accounts from my device. If so, when I do open de GooglePlay I see this.



If I get into my app this way I see this on PurchaseInit; OnInitializeFailed: PurchasingUnavailable

So I can not retrieve the products.

This is not happening when I do the same on iOS.

 

It's my experience that an iOS device does not allow you to use the device without being logged on. All Android devices require the user to have an account on the device to use Google Play. Is your expectation that IAP will create the account on the device? With no account on a device, IAP is indeed unavailable. If you get this response, you could put up a dialog to inform the user that they need to be logged onto the device with a valid account. I should add that the next release available in a few weeks will have better error handling in addition to the default UserCancelled response. So you should be able to detect this specific condition, rather than just a user cancelling out of the purchase process.

 

I don't expect IAP to create an account on the device. I'm just telling you that I can access to my shop (my app one) without an account logged in either Google or Apple.

Btw, I'm currently showing a popup (in Android) asking the user to log with his google account, otherwise he won't be able to purchase in-app products. That's because of this OnInitializeFailed: PurchasingUnavailable, which is not happening in iOS, that's why I'm just handling this case in Android.

I wish that I could see the same behaviour on iOS. But If I do get a UserCancelled when the user cancels instead of login with his account when they press an in-app product, it's enough.

I will be really gratefull if this comes with the new version, this way I'll be able to give a better user experience.

Thanks

 

I wish they could change it, but I do have 0 expectations.

Thanks anyway.