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Google Play Store - Login Credentials

Discussion in 'Android' started by wagenheimer, Dec 15, 2021.

  1. wagenheimer

    wagenheimer

    Joined:
    Jun 1, 2018
    Posts:
    323
    Hi...
    Google is removing ALL my games from Google Play Store alleging it needs Login Credentials to check the Eligibility. The problem is that none of my games has a login at all. Someone faced something similar and has some hint of how to fix it?

    "Issue: Violation of Families Policy Requirements
    Apps that contain elements that appeal to children must comply with all Families Policy Requirements. We found the following issue(s) with your app:


    Eligibility Issue
    Login Credentials

    In order for us to review your app for compliance with Developer Program Policies, we will need you to provide valid login credentials for your app.
    • If users need credentials to access your app, please provide all appropriate credentials via Play Console.
    • If you previously supplied credentials, please ensure that they have not expired.
    • If your app normally uses 2-Step Verification (e.g. SMS verification), biometrics (e.g. a fingerprint or face scan) or a location-dependent password (e.g. geo-gate), please provide valid demo credentials that we can use instead.
    For more detail please review the Play Console Requirements."
     
  2. JeffDUnity3D

    JeffDUnity3D

    Joined:
    May 2, 2017
    Posts:
    14,446
    Are you using Unity IAP or the the Facebook SDK? I believe both of these will require a logon.
     
  3. wagenheimer

    wagenheimer

    Joined:
    Jun 1, 2018
    Posts:
    323
    I'm using Unity IAP, but I don't see how this requires the additional Login that I must pass for them to test.
     
  4. JeffDUnity3D

    JeffDUnity3D

    Joined:
    May 2, 2017
    Posts:
    14,446
    Correct, they should already be logged in to the device during testing. If you are able, you might mention this. Otherwise, maybe just create a dummy Google login, and give them the username and password.
     
    wagenheimer likes this.