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Google Play Console: Sudden drop in user rating count

Discussion in 'General Discussion' started by Sailendu, Jun 8, 2019.

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  1. Sailendu

    Sailendu

    Joined:
    Jul 23, 2009
    Posts:
    254
    Hello,

    Is anyone else facing this issue in Google Play Console?

    We are facing this serious issue. See the screenshots below. As you can see, suddenly there is only one rating on 4th June. The download rate is great (see the 2nd screenshot). How come suddenly everyone around the world decided to not rate the app? I think it's an issue with Google Play. The rating is also not increasing in the Play Store page. If we go into the reviews section of the console, there are 9 reviews on June 4th, so how is it possible that the review count is 9 and rating count is 1 on the same day. There is some serious issue going on. It seems like they are taking ratings from certain countries and not taking from others. We saw there are 0 ratings from countries like US and UK. Normally we receive the most amount of ratings from US and UK.

    And this issue is happening with all our apps. So can anyone please check their Play Console and let us know if you are also having the same issue or is it just us?

    Screenshot 2019-06-08 at 12.10.29 PM.png
    Screenshot 2019-06-08 at 12.11.56 PM.png
     
  2. zombiegorilla

    zombiegorilla

    Moderator

    Joined:
    May 8, 2012
    Posts:
    9,042
    This is something you will want to discuss/research on the Play forums/boards. Most of mechanics of those are black box and all you will get here is a bunch of speculation, no answers. Please try one of those other places for that type of discussion/information.
     
    Sailendu likes this.
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