Google Play ANR report: com.android.billingclient.api.SkuDetailsResponseListener.onSkuDetailsRespons

We are getting excessive ANR reports in Google Play and it is putting our game above the ANR "Bad behavior" threshold.

We did the following but the issue remains:
- Upgraded Unity IAP from 2.2.2 to 3.1.0
- Clicked checkbox for “Automatically initialize UnityPurchasing (recommended)”
- Upgraded from Unity 2020.1.15f1 to 2020.3.8f1 LTS

It is mostly on Android 9, but also it happens on 8 and 10.

Has anyone else had this issue or know what could be happening?

They all contain this in the trace: com.android.billingclient.api.SkuDetailsResponseListener.onSkuDetailsResponse

Below is what most of the logs look like:

#00 pc 000000000017e4cc /data/app/com.doubletapsoftware.basketballbattle-Jg9gb6wWz4BAuRnHV0GIoQ==/lib/arm64/libunity.so (???)
#00 pc 00000000000d6510 /data/app/com.doubletapsoftware.basketballbattle-Jg9gb6wWz4BAuRnHV0GIoQ==/oat/arm64/base.odex (Java_com_unity3d_player_ReflectionHelper_nativeProxyInvoke__JLjava_lang_String_2_3Ljava_lang_Object_2+208)
at com.unity3d.player.ReflectionHelper.nativeProxyInvoke (Native method)
at com.unity3d.player.ReflectionHelper.a (unavailable)
at com.unity3d.player.ReflectionHelper$1.invoke (unavailable)
at java.lang.reflect.Proxy.invoke (Proxy.java:913)
at com.android.billingclient.api.SkuDetailsResponseListener.onSkuDetailsResponse
at com.android.billingclient.api.zzac.run
at android.os.Handler.handleCallback (Handler.java:808)
at android.os.Handler.dispatchMessage (Handler.java:101)
at android.os.Looper.loop (Looper.java:166)
at android.app.ActivityThread.main (ActivityThread.java:7529)
at java.lang.reflect.Method.invoke (Native method)
at com.android.internal.os.Zygote$MethodAndArgsCaller.run (Zygote.java:245)
at com.android.internal.os.ZygoteInit.main (ZygoteInit.java:921)[/code]

 

Hey Jeff. We are using scripting in combination with using the IAP Catalog. I cannot reproduce issue on any of my local devices.

I would guess the ANR happens when we call the below code. It happens in 1.5% of sessions:

Code (CSharp):

1.  
2. ConfigurationBuilder builder = ConfigurationBuilder.Instance(StandardPurchasingModule.Instance());
3. IAPConfigurationHelper.PopulateConfigurationBuilder(ref builder, ProductCatalog.LoadDefaultCatalog());
4. UnityPurchasing.Initialize(this, builder);
5.  

Is this supported?

 

I logged out of the Play Store and tried to make a purchase and it did not cause an ANR. We cannot reproduce it but here is more detailed information from the Google Play Console....








I fear that many developers are having this issue and it causes Google Play to reduce the downloads that the game receives.

 

We had that unchecked and still had the problem. I only checked it as a way to troubleshoot. Is there anything else that could be done to try and resolve the problem? A lot of developers don't know to pay attention to the Android Vitals I wonder if that is why we have not heard from others.

 

Yes I published a version of the app with both configurations and monitored vitals for a few days. Even though I cannot reproduce, tomorrow I will provide you with device log so maybe you can catch something.

 

Hey Jeff!

I put the logcat log and some screenshots and files related to our setup in the below Google Drive folder. Please click the link so that I can grant you access to it.

https://drive.google.com/drive/folders/1twb5ujb5xEzAbpufFdlGGtpCO6OR2PV6?usp=sharing

Thanks and let me know if I can provide any other files and information. One idea I have his to remotely turn off the below call for a day or two. This will break IAP but at least allow us to see if the ANR changes because of removing this line.

Code (CSharp):

1. UnityPurchasing.Initialize(this, builder);

Joe

 

Yes I granted access. Let me know if there are any issues.

 

Great, let me know what they think.

 

Any update on what the issue could be?

 

It looks like they are related to the multi dex. Does Unity IAP support multidex builds for Google Play?

 

We don't have a way to reproduce. It is only provided by the ANR reports in Google Play.

 

Wow! Thank you so much for looking into this you guys really went above and beyond! Let me know if I can provide any other helpful information and I look forward to the experimental fix. Thanks again!

 

Having the same ANR issue as well. The following stacktrace is copied from Google Play console
Input dispatching timed out (Waiting to send non-key event because the touched window has not finished processing certain input events that were delivered to it over 500.0ms ago. Wait queue length: 1. Wait queue head age: 10396.2ms.)

Code (CSharp):

1.   at com.unity3d.player.ReflectionHelper.nativeProxyInvoke (Native method)
2.   at com.unity3d.player.ReflectionHelper.a (unavailable)
3.   at com.unity3d.player.ReflectionHelper$1.invoke (unavailable)
4.   at java.lang.reflect.Proxy.invoke (Proxy.java:913)
5.   at com.android.billingclient.api.SkuDetailsResponseListener.onSkuDetailsResponse
6.   at com.android.billingclient.api.zzac.run
7.   at android.os.Handler.handleCallback (Handler.java:795)
8.   at android.os.Handler.dispatchMessage (Handler.java:99)
9.   at android.os.Looper.loop (Looper.java:166)
10.   at android.app.ActivityThread.main (ActivityThread.java:6861)
11.   at java.lang.reflect.Method.invoke (Native method)
12.   at com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run (RuntimeInit.java:450)
13.   at com.android.internal.os.ZygoteInit.main (ZygoteInit.java:936)

I noticed Google has fixed the similar issue which causes ANR in PBL 4.0 https://issuetracker.google.com/issues/141918365. Is there any plan to get this version into Unity IAP?

* Using Unity 2018.4.23f and Unity IAP 2.2.2 from Package Manager

 

Glad to hear that we are not the only ones running into this issue! Thanks for tacking on your message.

 

Hi, we have the same ANR, same stacks.
But we can't reproduce, only google console reports ((
When it will be fixed?

 

Hi, thank you for the quick response!
Can we fix it now without waiting for update iap?
This is very critical, we can not wait several months ((
May be call iap initialize to a separate thread or something else?

 

I didn't quite understand the question. What do you mean by "have access to Google Play Billing Library v4"? We are using Unity IAP library, which use Google Play Billing 3 inside.

 

To be clear: should we wait for the fix
"With the experimental fix we critically immediately return to Java after receiving the callback, and simultaneously start a separate line of CSharp execution to complete the UnityPurchasing.Initialize work..."
or should wait for the major update of the Unity IAP 4.x based on the GPBL v4?

 

Got it! Thank you.

 

Any update on above issue fix. My game ANR threshold also cross even after updating Unity IAP to 4.0.0,

 

Any Solution Around For Above Issue ....Until fix came in Unity IAP version

 

This week Google Play started requiring that developers update to billing 3.0+ (we were hoping to avoid doing this with our titles until a fix for the ANR is available.) When will Unity IAP to 4.0.0 be available?