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Getting False Error Unityuserreportingplatform.post: Failed To Receive Data

Discussion in 'Unity Cloud Diagnostics' started by unleech, Apr 10, 2019.

  1. unleech

    unleech

    Joined:
    Jul 27, 2013
    Posts:
    10
    I need help.

    After sending the user report, I am getting this false error, UnityUserReportingPlatform.Post: Failed to receive data

    Sometimes I'm getting error 500 Internal server error and 408 Timed out.

    Also how can I catch, or display the error to the user? Thanks!
     
  2. bretth_unity

    bretth_unity

    Unity Technologies

    Joined:
    Dec 1, 2016
    Posts:
    34
    Regarding the first error, this should be fixed by our latest SDK, released a few days ago. If the User Report is sent successfully, this error will be ignored.

    Please contact clouddiagnostics@unity3d.com with your project ID so we can look into the other errors.
     
    Last edited: Apr 12, 2019
  3. Menion-Leah

    Menion-Leah

    Joined:
    Nov 5, 2014
    Posts:
    71
    @bretth_unity : I'm using latest SDK (2019-04-03) and at least half of reports fail with a 100 Failed to receive data error.
    No other detail is provided.

    Any suggestion?
     
  4. bretth_unity

    bretth_unity

    Unity Technologies

    Joined:
    Dec 1, 2016
    Posts:
    34
    Are you using the version from the package manager? If so, did you re-import the package after upgrading to the latest version?
     
  5. Menion-Leah

    Menion-Leah

    Joined:
    Nov 5, 2014
    Posts:
    71
    Hi!
    I started from scratch, installing it from the package manager and then importing its package.
    I'm on Unity 2018.3.12f1, Windows 10
     
  6. Menion-Leah

    Menion-Leah

    Joined:
    Nov 5, 2014
    Posts:
    71
    @bretth_unity : I recently discovered that it fails if the upload take longer than 30 seconds.
    I tried increasing webRequest.timeout on all IUserReportingPlatforms, but it keeps failing once 30 seconds have passed.
     
  7. bretth_unity

    bretth_unity

    Unity Technologies

    Joined:
    Dec 1, 2016
    Posts:
    34
    I'm currently looking into the further and will get back to you shortly. Thanks for all the information! :)
     
    Menion-Leah likes this.