Game rendering freezes randomly at runtime

Is the bug confirmed in the beta builds also 5.5?

 

I trie on last beta 5.5, and the bug is still there

 

@JakeTurner with DM you mean a "conversation"? I sent you a request a few weeks ago, we would gladly test ("
Windows Phone Freeze").
Thanks!

 

Hi @Jake,
Thanks for the update, but do you have any idea about these crashes caused by the fix?

 

I re-tested my game, but in versions 5.4.2f1 and 5.4.2f2 the "PlayerPrefs" every time you exit the game resets all saves.
The only version that does not make me that effect is 5.4.2p3.
For this reason I have tried to apply UnitySetup-Metro-Support-for-Editor-5.4.2f1 (Fix for dual core), but every time I compile the game, it displays errors or crache.
It does not seem to be compatible. It is possible to perform an experimental builds for version 5.4.2p3.
I do not understand why the other versions when leaving the game erase me from the data of "PlayerPrefs"

(Seems to be this problem: https://forum.unity3d.com/threads/bug-playerprefs-are-deleted-when-i-restart-my-app.433071/ ) What is going on with UWP games?

 

Also Unity 5.4.2p3 please

 

5.4.2p3 better to do than p2

 

Hi,
But these errors appeared just after I applied your fix. Also I received lot of negative feedbacks and reviews from my users saying that the game is crashing ( just after I updated my game to Unity 5.4.1f1+your fix).
Please to double check these errors with your Windows team or with Microsoft guys.
Now I rolled back my game to Unity 5.3.3p2 and these errors and crashes are disappeared.

 

Thanks for your work.
When you finish performing these builds, please send me the Links when you ends, for my DM, it can be anytime or at night!
With these builds, it will help me in a way! Thanks a lot!

 

I tested 5.4.2p2 in my game and it Works, no freezing game on Dual Core CPU, and the PlayerPrefs works fine and save all progress.

I recommend everyone to try this build: 5.4.2p2 with JakeTurner fix

Thanks a lot, You save me!

 

Let us know when 5.4.2p3 cooked and I will DM.. cheers

 

Tested 5.3.6p8 and haven't run into any trouble so far! Will continue testing ...

 

Tried 5.4.2p3 and excellent build.
No issues so far on Universal Build (Phone/Desktop/Xbox)
Will release game update and see what customers say.
Thanks for the build..

 

@MrEsquire please keep us updated regarding the release!

 

Thanks for the insight!

 

I'll check with my colleagues

 

OK, I misread ... I thought you require a project.
Of course we would test a build, 5.3.x would be great!
(can start testing next week)

 

I have the same problem on my lumia 520, game freezes at random moments. I am using world space UI, may be the problem?

 

I'm using 5.4.1f1, would really appreciate having this fixed!
Thanks in advance.

EDIT: Also tried 5.4.2f2, still happens.

 

Hi Jake,
I hope the fix will not affect negativly the performance for the low end WP devices (like Lumia 520 and 620).
I'll see if I can test your fix before monday using my Lumia 920 and I'll let you know.

 

I'll test using Unity 5.4.2p3

 

Hi,

I gave it some testing time and didn't notice any performance issues so far.
At this point I must say, during gameplay, the frames tend to be between 30 and 60 FPS on some devices ... so I am not quite sure what to look for (e.g. 10-20% less perfo wouldn't be "measurable" easily during play, static FPS before the level starts seem to be the same).

Also, our game isn't really "ui heavy".

Could you outline, where performance drops could happen and how bad?
Permanent or temporarily when something happens in the job system or what ever?

I will also do some more long-term stability tests.

Thanks!

PS: If the old patch has nearly passed code review, why consider replacing it with a easier to implement, but possibly performance-killing version?

 

Hi,
I performed a quick test with my Lumia 620, the crashes are completely disappeared but I'm still noticing some hangs, the sound of my game hangs for 1/2 second and return to the normal.

 

Hey there!

I've tested the special build for Unity 5.4.2f2 and it works great. No more hangs

Great work Jake!

 

Hi Jake,

I am not yet sure if it is related to the update, but this occurs on my Windows 8.1 Phones only when they are not connected to the internet.
I currently think it's gameanalytics related (also new in the build -- will test a build without and report back!), but the callstack looks suspiciously UI related:

System.Runtime.InteropServices.SEHException was unhandled
Message: An unhandled exception of type 'System.Runtime.InteropServices.SEHException' occurred in UnityEngineProxy.ni.DLL
Additional information: External component has thrown an exception.

If I locate the proxy.DLL, it points me to:
AutoGeneratedDelegates.cs
Which I don't have.

Callstack:
> UnityEngineProxy.ni.DLL!UnityEngineProxy.InternalCalls.RectOffset_CUSTOM_Cleanup(object self) Unknown
UnityEngine.ni.DLL!UnityEngine.RectOffset.~RectOffset() Unknown


I have to let the game run about 15-20 minutes, offline, until it occurs.

EDIT: It also crashed on one Win 10 phone so far, I am also not yet to tell if it's really neccessary to be offline ... it'd be good if you could tell if the crash looks like it's near the UI stuff you meant.

 

Thanks for the insight. I was able to reproduce the bug on our last known stable Windows Phone 8.1 Unity version (5.3.3p2), so it's not patch related.
The first occurance came after 45 minutes offline play and then subsequently comes very frequent (<5mins).
Am working on trying to isolate the issue, I still think it' related to the GameAnalytics-plugin ... not sure if that makes sense, but it's a straw I can hold on to for now
I will PM you as soon as I got the project ready, to keep this thread clean.

 

For the sake of completeness: We will submit an app update for W/P8.1 and W/P10 tomorrow using 5.3.7f1 + the "simpler but maybe ui-costy"-patch from Jake. I will keep you posted regarding our error reports.

My previous error above seems to have been caused by GameAnalytics when offline (SQLite threading). I got a better callstack on a Win10 phone ... and we now kicked it out again and the crashes disappeared.

 

You have to write @JakeTurner a private message to receive the patched version. AFAIK, it's not through official QA yet.

 

Hi Jake, Would this effect the time line / delivery date of the patch? if you now chose to go with the new simpler version now?

 

@Tautvydas-Zilys I filed a bug report regarding the RectOffset crash. The crash doesnt seem to be new, but occurs more often now (could be biased, only got data for 2 days). https://fogbugz.unity3d.com/default.asp?854590_iv7ljmbt0q3jj9i2

@JakeTurner So far, customer support has not mentioned any more issues than usual -- and especially, no freeze bugs have been reported since the update. We also have done some more playtesting, and a "freeze/infiniteloop-bug" occured only once. I have no idea how to reproduce or what it's related to ... the frequency is too low for now.
We will continue testing, but if it stays that rare, we can live with it I guess.

 

I'll see if it's possible, most of the time, the DMP file contains "an error occured while creating the dmp file"