Game Got rejected in review by MAC STORE TEAM- PLEASE HELP

Our game is based on horror theme with shooting zombies. I got this error from mac store team

"We noticed an issue in your app that contributes to a lower quality user experience than Apple users expect.

Specifically, we found the app was difficult to control.",

Please tell how to resolve this issue, this game is succesfully approved at Steam , currently under evaluation by PS4, but in Mac they says it is difficult to control. How to make it playable smoothly for players.

Thanks

 

First it might help knowing what game it is, so we can see how it looks.

Second: As far as I'm aware (could be wrong), but I don't think most macs have a built in dedicated GPU like windows users can do, so it might go back to the first thing I asked (might be too much graphics), even if the graphics don't look great, the draw calls could ruin the experience.

 

This is a question that should involve internal QA testing on your part, or public beta testing. In order to answer it someone would have to actually play the game to see how it controls. Looking at a video could help, if the issue is UI related or jerky gameplay, but if it is a poor implementation of the controls someone would need to actually try the controls.

Getting approved by Steam means nothing, because Steam enforces virtually zero quality control. If your $100 payment clears, and you have a build at all, you're on Steam today.

 

Game is heavy, but it has been optimized to run smoothly on mac and it is running smoothly, but due to unavailability of controller in mac, testing team is finding difficult to manage, zombies are attacking rapidly. Please suggest possible controlling change, Here is the link to Steam store :

http://store.steampowered.com/app/819070/The_Unknown_City_Horror_Begins_NowEpisode_1/

Please suggest possible solution for mac, Also provide feedback related to trailer from above link.

thanks

 

Gonna go out on a limb here with the obvious. Revamp the control system for MACs. They told you the problem. Now go fix it.

There isn't any mystery solution here. If you have a team capable of building a game, they are capable of reviewing and fixing a control system.

 

Thanks for replying and providing feedback on the issue. We are able to play the game easily without any issue. Mac store team has not provided specific point where they are facing issue.

 

Does it require anything like middle click or chording?

 

Meta.