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Game crashes when showing ad with specific device

Discussion in 'Unity Ads & User Acquisition' started by pablo_leban, Sep 13, 2020.

  1. pablo_leban

    pablo_leban

    Joined:
    Sep 19, 2013
    Posts:
    64
    Hi! So it seems that on iPadOS 13.7 the game crashes whenever Advertisement.Show(placementId); is called. Every other device works fine. Have anybody noticed this?

    I have the latest Unity Ads version and using Unity 2020.1.3f1.
     
    Last edited: Sep 14, 2020
    pablo_leban, Sep 13, 2020
    #1
    unity_QZxQjipxjMG97g likes this.

  2. unity_QZxQjipxjMG97g

    unity_QZxQjipxjMG97g

    Joined:
    Sep 14, 2020
    Posts:
    2
    Yes! I am using an ipod touch, and every time a unity ad plays, I cannot return to the game without force-closing the game, and restarting. It's extremely annoying, and renders the game unplayable.
     
    unity_QZxQjipxjMG97g, Sep 14, 2020
    #2

  3. kyle-unity

    kyle-unity

    Unity Technologies

    Joined:
    Jan 6, 2020
    Posts:
    336
    Can you post the device logs from when the crash happens? There should be an error message of some kind.
     
    kyle-unity, Sep 14, 2020
    #3

  4. unity_QZxQjipxjMG97g

    unity_QZxQjipxjMG97g

    Joined:
    Sep 14, 2020
    Posts:
    2
    There is no error message. Just a black screen. Every single time.
     
    unity_QZxQjipxjMG97g, Sep 15, 2020
    #4

  5. kyle-unity

    kyle-unity

    Unity Technologies

    Joined:
    Jan 6, 2020
    Posts:
    336
    There should still be something in the device logs that would help give us a clue as to what is going wrong. You can find some information on how to access our log files here:
    https://docs.unity3d.com/Manual/LogFiles.html

    For example, on iOS, you would need to use XCode to capture the logs. This is important as many things can cause a crash, so we need some context to be able to offer a fix :)
     
    kyle-unity, Sep 15, 2020
    #5

  6. pablo_leban

    pablo_leban

    Joined:
    Sep 19, 2013
    Posts:
    64
    This is what I get on xcode:

    2020-09-17 16:42:36.389121-0300 IdleSlayer[846:427149] Uncaught exception: UIApplicationInvalidInterfaceOrientation: Supported orientations has no common orientation with the application, and [UADSViewController shouldAutorotate] is returning YES
    (
    0 CoreFoundation 0x0000000182f6f668 707F86B5-2929-3667-B42C-3004C5E0C87D + 1222248
    1 libobjc.A.dylib 0x0000000182c91bcc objc_exception_throw + 56
    2 CoreFoundation 0x0000000182e65a58 707F86B5-2929-3667-B42C-3004C5E0C87D + 133720
    3 UIKitCore 0x00000001869f9c58 96D45309-8A6B-3139-B091-DCDEB4863DBA + 4213848
    4 UIKitCore 0x00000001869eb154 96D45309-8A6B-3139-B091-DCDEB4863DBA + 4153684
    5 UIKitCore 0x00000001869f96e4 96D45309-8A6B-3139-B091-DCDEB4863DBA + 4212452
    6 UIKitCore 0x000000018690acb8 96D45309-8A6B-3139-B091-DCDEB4863DBA + 3235000
    7 UIKitCore 0x0000000186900668 96D45309-8A6B-3139-B091-DCDEB4863DBA + 3192424
    8 UIKitCore 0x00000001869ee9a0 96D45309-8A6B-3139-B091-DCDEB4863DBA + 4168096
    9 UIKitCore 0x00000001869f0358 96D45309-8A6B-3139-B091-DCDEB4863DBA + 4174680
    10 UIKitCore 0x00000001869f2864 96D45309-8A6B-3139-B091-DCDEB4863DBA + 4184164
    11 UIKitCore 0x00000001869f2d6c 96D45309-8A6B-3139-B091-DCDEB4863DBA + 4185452
    12 UIKitCore 0x00000001869f27b4 96D45309-8A6B-3139-B091-DCDEB4863DBA + 4183988
    13 UIKitCore 0x00000001869f2a20 96D45309-8A6B-3139-B091-DCDEB4863DBA + 4184608
    14 UnityFramework 0x0000000104418a38 __153+[UADSApiAdUnit WebViewExposed_open:supportedOrientations:statusBarHidden:shouldAutorotate:isTransparent:withAnimation:homeIndicatorAutoHidden:callback:]_block_invoke + 388
    15 libdispatch.dylib 0x0000000182c349a8 D4F3CE0B-EB3B-3EC8-94E8-82BCD861983A + 371112
    16 libdispatch.dylib 0x0000000182c35524 D4F3CE0B-EB3B-3EC8-94E8-82BCD861983A + 374052
    17 libdispatch.dylib 0x0000000182be75b4 D4F3CE0B-EB3B-3EC8-94E8-82BCD861983A + 54708
    18 CoreFoundation 0x0000000182eed6bc 707F86B5-2929-3667-B42C-3004C5E0C87D + 689852
    19 CoreFoundation 0x0000000182ee8590 707F86B5-2929-3667-B42C-3004C5E0C87D + 669072
    20 CoreFoundation 0x0000000182ee7ba8 CFRunLoopRunSpecific + 424
    21 GraphicsServices 0x000000018d05e344 GSEventRunModal + 160
    22 UIKitCore 0x00000001870233e4 UIApplicationMain + 1932
    23 UnityFramework 0x0000000103819dd0 -[UnityFramework runUIApplicationMainWithArgc:argv:] + 108
    24 IdleSlayer 0x00000001020cfe1c main + 68
    25 libdyld.dylib 0x0000000182d6f8f0 BB016284-6E8E-3E1A-BA06-DC365DDF014A + 6384
    )
    2020-09-17 16:42:36.399326-0300 IdleSlayer[846:427149] *** Terminating app due to uncaught exception 'UIApplicationInvalidInterfaceOrientation', reason: 'Supported orientations has no common orientation with the application, and [UADSViewController shouldAutorotate] is returning YES'
    *** First throw call stack:
    (0x182f6f654 0x182c91bcc 0x182e65a58 0x1869f9c58 0x1869eb154 0x1869f96e4 0x18690acb8 0x186900668 0x1869ee9a0 0x1869f0358 0x1869f2864 0x1869f2d6c 0x1869f27b4 0x1869f2a20 0x104418a38 0x182c349a8 0x182c35524 0x182be75b4 0x182eed6bc 0x182ee8590 0x182ee7ba8 0x18d05e344 0x1870233e4 0x103819dd0 0x1020cfe1c 0x182d6f8f0)
    libc++abi.dylib: terminating with uncaught exception of type NSException
    (lldb)
     
    Last edited: Sep 18, 2020
    pablo_leban, Sep 17, 2020
    #6

  7. pablo_leban

    pablo_leban

    Joined:
    Sep 19, 2013
    Posts:
    64
    I've managed to fix this. The problem was that I was building the iOS on Portrait as default, but you can switch to Landscape or Auto-Rotate with the ingame settings. So if the user tried to watch a video and the settings was on Landscape, the game crashed.

    The solution is to allow every screen orientation (or at least the ones your game supports) by default.
     
    pablo_leban, Sep 19, 2020
    #7

  8. bjornman95

    bjornman95

    Joined:
    Nov 3, 2021
    Posts:
    2
    Hi, pablo_leban! I've tried your solution on my app, but still encountered this issue.
    I set LandscapeLeft as default orientation in Unity Project Settings, then checked all device orientation (except Upside Down) in XCode project settings. Am I missing something?
     
    bjornman95, Apr 5, 2022
    #8

  9. pablo_leban

    pablo_leban

    Joined:
    Sep 19, 2013
    Posts:
    64
    Make sure to use the orientation settings from the Player Settings instead of changing the settings from XCode.
    upload_2022-4-5_15-37-25.png

    Also, make sure to have the latest Unity LTS version and the Unity Advertisement package updated and see if that works.
     
    pablo_leban, Apr 5, 2022
    #9

  10. bjornman95

    bjornman95

    Joined:
    Nov 3, 2021
    Posts:
    2
    But what if I don't want auto-rotation to be On?
    I would like the players to change orientation by toggling an in-game button, not by auto-rotating their device.
    Is it possible to do this?
     
    Last edited: Apr 6, 2022
    bjornman95, Apr 6, 2022
    #10