Game Crashes Upon Boot Up on select Xbox One's

I launched my game "the office simulation" on Xbox for free last week to find that a few of my friends are struggling to even boot the game. A few of my friend's tried booting and had no issues, and a few had to try booting 5 times before the game would actually launch.

During that week, I have been searching for the cause, wondering if too much is being loaded into the scene at once, if graphics are set too high, but from what I can tell, it did not change a thing.

I also looked into errors, but I cannot find a single thing. I am not really sure who to turn to, so here I am lol.

I am using Unity 2020.2.2f1, and the build being released is x64, and build configuration is Master.

Another thing to note is that it seems that the auto crashes are mostly happening on Xbox One X, but I have seen other people with launch Xbox Ones having the same problem. However on my Xbox One S, it runs perfectly fine.

Also if anyone wants to download the game and try for themselves to see if there is an obvious reason for the crashes that I am simply just missing, that would also be appreciated. Thanks!

 

Not sure if it's related but seems like all the UWP Games crash on loading on the new Xbox Series X | S

 

hm well that's an issue lol. What exactly is the alternative then? Does Unity have another way to build for Xbox, because from what I can tell, UWP is the only option

Also, it seems like crashing is just a general problem even outside of Series S/X. Xbox One X and launch Xbox Ones have crashing issues.

 

I have not been able to on my own system (Xbox One S) but I have tested it on my friend’s Xbox One 2013 and Xbox One X and both had crashing issues upon boot up.

I do have crash reports in the dev center, but they are all marked as unknown oddly

 

I did test in dev mode prior to releasing it and I came up blank. It ran normally with no issues

 

I could potentially try to, but it may not be for a while and I was trying to get the update out by the end of the week. If that’s my only solution at this point that’s fine but is there potentially an alternative solution to finding a fix?

 

Just look at the reviews on Xbox for any of the creators games, they all say "doesn't work on my series X" etc.
I released a game on Xbox One but that same game doesn't work on Xbox Series X. (not sure about doing a build to it, but the store game does not work, it opens up the splash screen and then crashes back to the dash)

You can test it yourself it's called: "Death in the Water"
I've had a look at a few other games and they all have the same issue, and lots of 1 star ratings saying it doesn't work on their Series X consoles.

 

Because I'm not a software tester for Unity I have my own bugs to worry about

 

Okay, I will work on my own end to see if I can reproduce it myself, but how would I go about submitting it to Unity to check?

 

I'm having the same issue I believe. On my Xbox one my game works great. However on my Xbox series S I load my game in dev mode and the Xbox S restarts itself back to dev mode. Using unity 2019.28.f1. I updated VS2019 installed latest SDK 2022. Assuming I was using the wrong SDK 2019.

 

I'm glad someone received a reply. I asked this question last year and didn't get a good answer. I'm using creators program on Microsoft. I even bought my own game on Xbox one. Why it doesn't work on the Xbox series is still beyond me. Please share if someone has a answer. Unity 2019.4 LWS version

 

Im having the same issue

 

Unity we need a fix, my game crashes on series X and people are tryna refund it. I cant have that. I barely make enough from it as it is.

 

Hi, I am making a new game now 'Alien Annihilation'... From MS Dev Center reports I can see it hung on XBOX One, but seems to work on XBOX Series S/X (I think)... The version that crashed didn't have debug references embedded in my APPX Package so I couldn;t see the crash details but a newer version does, so if it happens again I'll get a stack track

I had an issue with a previous game I made running on XBOX, where it had some white border around the game. I fixed that by building the game as UWP D3D rather than UWP XAML, altough both MS and Unity suggest XAML...

 

Hi micahxavier2018, I had the same problem with my game. I bought a Series X to test the game and it worked. So I asked the user who couldn't launch the game to reinstall it on his Series X then it worked too.

 

@ZikW huh really? ok then, I'll ask my friend and ask him to do that and see if it fixes.

 

@ZikW It still crashes on start

 

I'm going to have to pull the game from the Microsoft store as it's getting a lot of attention because of the Steam version doing really well yet it still doesn't work on Series consoles, it's been over 2 years since this was first reported and still no updates from Unity. @Tautvydas-Zilys

 

IN-51611

 

Suppose that's true if you choose to ignore all the people who have reported it crashing on Xbox Series S | X in this forum.

 

Filtered by Xbox Series S | X for the last 72 hours:



Filtered by Xbox One for the last 72 hours:

 

This may be difficult to fix if it's sporadic. But in my case the user just had to reinstall the game and I was always able to launch it on Xbox One, One X and Series X.

If it can help:

I'm using Unity 2020.3.48f1
Direct3D11 and Direct3D12 selected in Graphics APIs.
Windows SDK minimum platform version: 10.0.22621.0

I'm not sure if this is accurate. I think that when I was working on my game I would see some crashes being reported when I was the only one using the game and it was working fine. I think I read somewhere that the UWP Xbox Live integration could cause this on PC. So maybe it can cause this kind of things on Xbox too. I'm going to release my game on Steam too so like you I'm wondering if I should remove it from the Xbox Store. But what I know is that it works fine for many people on Xbox.

 

Just in case anyone is still having this issue, I was experiencing the same crashes on boot. I was able to get my game working 99 percent of the time by launching it as an “game” instead of the default “app” in the Dev Home.

You can find the option under “View Details”