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Game crashes on launch on someone else's computer

Discussion in 'Windows' started by The_Domaginarium, Oct 19, 2015.

  1. The_Domaginarium

    The_Domaginarium

    Joined:
    Dec 11, 2012
    Posts:
    20
    Hello all,

    I made available a prototype for a game we're working on, and someone said the game would crash on him at launch. He sent me the log, and I'm assuming it's a videocard problem (because right before the crash, the log shows something about a shader compile error), but I thought I'd share it with you since I can't really understand logs :-/

    Thanks


    Initialize engine version: 5.2.1p2 (008af436a8e0)
    GfxDevice: creating device client; threaded=1
    Direct3D:
    Version: Direct3D 11.0 [level 10.1]
    Renderer: NVIDIA GeForce 8400GS (ID=0x10c3)
    Vendor: NVIDIA
    VRAM: 978 MB
    Begin MonoManager ReloadAssembly
    Platform assembly: D:\Documents\tnfo_prototype\tnfo_prototype_Data\Managed\UnityEngine.dll (this message is harmless)
    Loading D:\Documents\tnfo_prototype\tnfo_prototype_Data\Managed\UnityEngine.dll into Unity Child Domain
    Platform assembly: D:\Documents\tnfo_prototype\tnfo_prototype_Data\Managed\Assembly-CSharp-firstpass.dll (this message is harmless)
    Loading D:\Documents\tnfo_prototype\tnfo_prototype_Data\Managed\Assembly-CSharp-firstpass.dll into Unity Child Domain
    Platform assembly: D:\Documents\tnfo_prototype\tnfo_prototype_Data\Managed\Assembly-CSharp.dll (this message is harmless)
    Loading D:\Documents\tnfo_prototype\tnfo_prototype_Data\Managed\Assembly-CSharp.dll into Unity Child Domain
    Platform assembly: D:\Documents\tnfo_prototype\tnfo_prototype_Data\Managed\Assembly-UnityScript-firstpass.dll (this message is harmless)
    Loading D:\Documents\tnfo_prototype\tnfo_prototype_Data\Managed\Assembly-UnityScript-firstpass.dll into Unity Child Domain
    Platform assembly: D:\Documents\tnfo_prototype\tnfo_prototype_Data\Managed\Assembly-UnityScript.dll (this message is harmless)
    Loading D:\Documents\tnfo_prototype\tnfo_prototype_Data\Managed\Assembly-UnityScript.dll into Unity Child Domain
    Platform assembly: D:\Documents\tnfo_prototype\tnfo_prototype_Data\Managed\UnityEngine.UI.dll (this message is harmless)
    Loading D:\Documents\tnfo_prototype\tnfo_prototype_Data\Managed\UnityEngine.UI.dll into Unity Child Domain
    Platform assembly: D:\Documents\tnfo_prototype\tnfo_prototype_Data\Managed\UnityEngine.Networking.dll (this message is harmless)
    Loading D:\Documents\tnfo_prototype\tnfo_prototype_Data\Managed\UnityEngine.Networking.dll into Unity Child Domain
    Platform assembly: D:\Documents\tnfo_prototype\tnfo_prototype_Data\Managed\PlayMaker.dll (this message is harmless)
    Loading D:\Documents\tnfo_prototype\tnfo_prototype_Data\Managed\PlayMaker.dll into Unity Child Domain
    Platform assembly: D:\Documents\tnfo_prototype\tnfo_prototype_Data\Managed\SharedRuntime.dll (this message is harmless)
    Loading D:\Documents\tnfo_prototype\tnfo_prototype_Data\Managed\SharedRuntime.dll into Unity Child Domain
    Platform assembly: D:\Documents\tnfo_prototype\tnfo_prototype_Data\Managed\uSequencerRuntime.dll (this message is harmless)
    Loading D:\Documents\tnfo_prototype\tnfo_prototype_Data\Managed\uSequencerRuntime.dll into Unity Child Domain
    Platform assembly: D:\Documents\tnfo_prototype\tnfo_prototype_Data\Managed\System.Core.dll (this message is harmless)
    - Completed reload, in 0.107 seconds
    desktop: 1600x900 60Hz; virtual: 1600x900 at 0,0
    <RI> Initializing input.

    <RI> Input initialized.

    <RI> Initialized touch support.

    Platform assembly: D:\Documents\tnfo_prototype\tnfo_prototype_Data\Managed\System.dll (this message is harmless)
    Setting up 1 worker threads for Enlighten.
    Thread -> id: 117c -> priority: 1
    Unloading 3 Unused Serialized files (Serialized files now loaded: 0)
    UnloadTime: 4.971964 ms

    Unloading 8 unused Assets to reduce memory usage. Loaded Objects now: 1360.
    Total: 0.703794 ms (FindLiveObjects: 0.092989 ms CreateObjectMapping: 0.117558 ms MarkObjects: 0.454993 ms DeleteObjects: 0.037631 ms)

    Unloading 3 Unused Serialized files (Serialized files now loaded: 0)
    UnloadTime: 3.794827 ms
    GI output for inputsystem: 000000009b00000070c4ab033d000000 (01000000010000009000000001000000) is missing.
    (Filename: Line: 1481)


    Unloading 28 unused Assets to reduce memory usage. Loaded Objects now: 2871.
    Total: 4.254175 ms (FindLiveObjects: 0.193442 ms CreateObjectMapping: 0.199040 ms MarkObjects: 3.807579 ms DeleteObjects: 0.053181 ms)

    Unloading 1 Unused Serialized files (Serialized files now loaded: 0)

    Unloading 0 unused Assets to reduce memory usage. Loaded Objects now: 2876.
    Total: 2.769459 ms (FindLiveObjects: 0.136840 ms CreateObjectMapping: 0.097032 ms MarkObjects: 2.526256 ms DeleteObjects: 0.008708 ms)

    The referenced script on this Behaviour is missing!
    (Filename: Line: 1649)

    D3D shader create error for shader [0x80070057] vs_5_0
    root12:aaacaaaa
    eefiecedbhflbhhegibboomhakpjkjdjjgedglglabaaaaaalmacaaaaadaaaaaa
    cmaaaaaaiaaaaaaapaaaaaaaejfdeheoemaaaaaaacaaaaaaaiaaaaaadiaaaaaa
    aaaaaaaaaaaaaaaaadaaaaaaaaaaaaaaapapaaaaebaaaaaaaaaaaaaaaaaaaaaa
    adaaaaaaabaaaaaaadadaaaafaepfdejfeejepeoaafeeffiedepepfceeaaklkl
    epfdeheogiaaaaaaadaaaaaaaiaaaaaafaaaaaaaaaaaaaaaabaaaaaaadaaaaaa
    aaaaaaaaapaaaaaafmaaaaaaaaaaaaaaaaaaaaaaadaaaaaaabaaaaaaadamaaaa
    fmaaaaaaabaaaaaaaaaaaaaaadaaaaaaabaaaaaaamadaaaafdfgfpfaepfdejfe
    ejepeoaafeeffiedepepfceeaaklklklfdeieffimeabaaaafaaaabaahbaaaaaa
    gkaiaaabfjaaaaaeegiocaaaaaaaaaaaacaaaaaafjaaaaaeegiocaaaabaaaaaa
    aeaaaaaafpaaaaadpcbabaaaaaaaaaaafpaaaaaddcbabaaaabaaaaaaghaaaaae
    pccabaaaaaaaaaaaabaaaaaagfaaaaaddccabaaaabaaaaaagfaaaaadmccabaaa
    abaaaaaagiaaaaacabaaaaaadiaaaaaipcaabaaaaaaaaaaafgbfbaaaaaaaaaaa
    egiocaaaabaaaaaaabaaaaaadcaaaaakpcaabaaaaaaaaaaaegiocaaaabaaaaaa
    aaaaaaaaagbabaaaaaaaaaaaegaobaaaaaaaaaaadcaaaaakpcaabaaaaaaaaaaa
    egiocaaaabaaaaaaacaaaaaakgbkbaaaaaaaaaaaegaobaaaaaaaaaaadcaaaaak
    pcaabaaaaaaaaaaaegiocaaaabaaaaaaadaaaaaapgbpbaaaaaaaaaaaegaobaaa
    aaaaaaaadgaaaaafnccabaaaaaaaaaaaagaobaaaaaaaaaaadbaaaaaibcaabaaa
    aaaaaaaabkiacaaaaaaaaaaaabaaaaaaabeaaaaaaaaaaaaadhaaaaakcccabaaa
    aaaaaaaaakaabaaaaaaaaaaabkaabaiaebaaaaaaaaaaaaaabkaabaaaaaaaaaaa
    aaaaaaaiccaabaaaaaaaaaaabkbabaiaebaaaaaaabaaaaaaabeaaaaaaaaaiadp
    dhaaaaajcccabaaaabaaaaaaakaabaaaaaaaaaaabkaabaaaaaaaaaaabkbabaaa
    abaaaaaadgaaaaafnccabaaaabaaaaaaagbebaaaabaaaaaadoaaaaab
    Crash!!!
    SymInit: Symbol-SearchPath: '.;D:\Documents\tnfo_prototype;D:\Documents\tnfo_prototype;C:\Windows;C:\Windows\system32;SRV*C:\websymbols*http://msdl.microsoft.com/download/symbols;', symOptions: 530, UserName: 'PC'
    OS-Version: 6.1.7601 (Service Pack 1) 0x100-0x1
    D:\Documents\tnfo_prototype\tnfo_prototype.exe:tnfo_prototype.exe (00CA0000), size: 16961536 (result: 0), SymType: '-exported-', PDB: 'D:\Documents\tnfo_prototype\tnfo_prototype.exe', fileVersion: 5.2.1.35572
    C:\Windows\SysWOW64\ntdll.dll:ntdll.dll (77260000), size: 1572864 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\SysWOW64\ntdll.dll', fileVersion: 6.1.7601.17725
    C:\Windows\syswow64\kernel32.dll:kernel32.dll (750C0000), size: 1114112 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\syswow64\kernel32.dll', fileVersion: 6.1.7601.18015
    C:\Windows\syswow64\KERNELBASE.dll:KERNELBASE.dll (74DB0000), size: 290816 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\syswow64\KERNELBASE.dll', fileVersion: 6.1.7601.18015
    C:\Windows\system32\HID.DLL:HID.DLL (6FF80000), size: 36864 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\system32\HID.DLL', fileVersion: 6.1.7600.16385
    C:\Windows\syswow64\msvcrt.dll:msvcrt.dll (75670000), size: 704512 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\syswow64\msvcrt.dll', fileVersion: 7.0.7601.17744
    C:\Windows\syswow64\WS2_32.dll:WS2_32.dll (76070000), size: 217088 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\syswow64\WS2_32.dll', fileVersion: 6.1.7601.17514
    C:\Windows\syswow64\RPCRT4.dll:RPCRT4.dll (75570000), size: 983040 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\syswow64\RPCRT4.dll', fileVersion: 6.1.7601.17514
    C:\Windows\syswow64\SspiCli.dll:SspiCli.dll (74CC0000), size: 393216 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\syswow64\SspiCli.dll', fileVersion: 6.1.7601.17856
    C:\Windows\syswow64\CRYPTBASE.dll:CRYPTBASE.dll (74CB0000), size: 49152 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\syswow64\CRYPTBASE.dll', fileVersion: 6.1.7600.16385
    C:\Windows\SysWOW64\sechost.dll:sechost.dll (75F20000), size: 102400 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\SysWOW64\sechost.dll', fileVersion: 6.1.7600.16385
    C:\Windows\syswow64\NSI.dll:NSI.dll (761F0000), size: 24576 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\syswow64\NSI.dll', fileVersion: 6.1.7600.16385
    C:\Windows\syswow64\USER32.dll:USER32.dll (75840000), size: 1048576 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\syswow64\USER32.dll', fileVersion: 6.1.7601.17514
    C:\Windows\syswow64\GDI32.dll:GDI32.dll (74D20000), size: 589824 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\syswow64\GDI32.dll', fileVersion: 6.1.7601.17514
    C:\Windows\syswow64\LPK.dll:LPK.dll (75720000), size: 40960 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\syswow64\LPK.dll', fileVersion: 6.1.7600.16385
    C:\Windows\syswow64\USP10.dll:USP10.dll (75020000), size: 643072 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\syswow64\USP10.dll', fileVersion: 1.626.7601.18009
    C:\Windows\syswow64\ADVAPI32.dll:ADVAPI32.dll (760C0000), size: 655360 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\syswow64\ADVAPI32.dll', fileVersion: 6.1.7601.17514
    C:\Windows\system32\VERSION.dll:VERSION.dll (74BE0000), size: 36864 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\system32\VERSION.dll', fileVersion: 6.1.7600.16385
    C:\Windows\syswow64\ole32.dll:eek:le32.dll (751E0000), size: 1425408 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\syswow64\ole32.dll', fileVersion: 6.1.7601.17514
    C:\Windows\syswow64\SHLWAPI.dll:SHLWAPI.dll (75340000), size: 356352 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\syswow64\SHLWAPI.dll', fileVersion: 6.1.7601.17514
    C:\Windows\syswow64\SHELL32.dll:SHELL32.dll (76210000), size: 12886016 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\syswow64\SHELL32.dll', fileVersion: 6.1.7601.17859
    C:\Windows\system32\OPENGL32.dll:OPENGL32.dll (6E180000), size: 819200 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\system32\OPENGL32.dll', fileVersion: 6.1.7600.16385
    C:\Windows\system32\GLU32.dll:GLU32.dll (730C0000), size: 139264 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\system32\GLU32.dll', fileVersion: 6.1.7600.16385
    C:\Windows\system32\DDRAW.dll:DDRAW.dll (63BD0000), size: 946176 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\system32\DDRAW.dll', fileVersion: 6.1.7600.16385
    C:\Windows\system32\DCIMAN32.dll:DCIMAN32.dll (73B50000), size: 24576 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\system32\DCIMAN32.dll', fileVersion: 6.1.7600.16385
    C:\Windows\syswow64\SETUPAPI.dll:SETUPAPI.dll (75AC0000), size: 1691648 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\syswow64\SETUPAPI.dll', fileVersion: 6.1.7601.17514
    C:\Windows\syswow64\CFGMGR32.dll:CFGMGR32.dll (76010000), size: 159744 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\syswow64\CFGMGR32.dll', fileVersion: 6.1.7601.17621
    C:\Windows\syswow64\OLEAUT32.dll:OLEAUT32.dll (76160000), size: 585728 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\syswow64\OLEAUT32.dll', fileVersion: 6.1.7601.17676
    C:\Windows\syswow64\DEVOBJ.dll:DEVOBJ.dll (74E10000), size: 73728 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\syswow64\DEVOBJ.dll', fileVersion: 6.1.7601.17621
    C:\Windows\system32\dwmapi.dll:dwmapi.dll (73C00000), size: 77824 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\system32\dwmapi.dll', fileVersion: 6.1.7600.16385
    C:\Windows\system32\WINMM.dll:WINMM.dll (6FFB0000), size: 204800 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\system32\WINMM.dll', fileVersion: 6.1.7601.17514
    C:\Windows\system32\MSACM32.dll:MSACM32.dll (72970000), size: 81920 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\system32\MSACM32.dll', fileVersion: 6.1.7600.16385
    C:\Windows\syswow64\IMM32.dll:IMM32.dll (75E70000), size: 393216 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\syswow64\IMM32.dll', fileVersion: 6.1.7601.17514
    C:\Windows\syswow64\MSCTF.dll:MSCTF.dll (75F40000), size: 835584 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\syswow64\MSCTF.dll', fileVersion: 6.1.7600.16385
    C:\Windows\system32\DNSAPI.dll:DNSAPI.dll (727A0000), size: 278528 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\system32\DNSAPI.dll', fileVersion: 6.1.7601.17570
    C:\Windows\system32\IPHLPAPI.DLL:IPHLPAPI.DLL (72760000), size: 114688 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\system32\IPHLPAPI.DLL', fileVersion: 6.1.7601.17514
    C:\Windows\system32\WINNSI.DLL:WINNSI.DLL (72750000), size: 28672 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\system32\WINNSI.DLL', fileVersion: 6.1.7600.16385
    C:\Windows\system32\WINHTTP.dll:WINHTTP.dll (72840000), size: 360448 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\system32\WINHTTP.dll', fileVersion: 6.1.7601.17514
    C:\Windows\system32\webio.dll:webio.dll (727F0000), size: 323584 (result: 0), SymType: '-nosymbols-', PDB: 'C:\Windows\system32\webio.dll', fileVersion: 6.1.7601.17725
    D:\Documents\tnfo_prototype\tnfo_prototype_Data\Mono\mono.dll:mono.dll (10000000), size: 2293760 (result: 0), SymType: '-exported-', PDB: 'D:\Documents\tnfo_prototype\tnfo_prototype_Data\Mono\mono.dll', fileVersion: 1.0.0.1
    C:\Windows\syswow64\PSAPI.DLL:pSAPI.DLL (75C60000), size: 20480 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\syswow64\PSAPI.DLL', fileVersion: 6.1.7600.16385
    C:\Windows\system32\MSWSOCK.dll:MSWSOCK.dll (71200000), size: 245760 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\system32\MSWSOCK.dll', fileVersion: 6.1.7601.17514
    C:\Windows\system32\uxtheme.dll:uxtheme.dll (6FE30000), size: 524288 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\system32\uxtheme.dll', fileVersion: 6.1.7600.16385
    C:\Windows\system32\d3d11.dll:d3d11.dll (5B040000), size: 1527808 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\system32\d3d11.dll', fileVersion: 6.2.9200.16492
    C:\Windows\system32\dxgi.dll:dxgi.dll (5B2B0000), size: 311296 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\system32\dxgi.dll', fileVersion: 6.2.9200.16492
    C:\Windows\syswow64\WINTRUST.dll:WINTRUST.dll (74E30000), size: 184320 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\syswow64\WINTRUST.dll', fileVersion: 6.1.7601.17940
    C:\Windows\syswow64\CRYPT32.dll:CRYPT32.dll (74E60000), size: 1171456 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\syswow64\CRYPT32.dll', fileVersion: 6.1.7601.17856
    C:\Windows\syswow64\MSASN1.dll:MSASN1.dll (74E00000), size: 49152 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\syswow64\MSASN1.dll', fileVersion: 6.1.7601.17514
    C:\Windows\system32\nvwgf2um.dll:nvwgf2um.dll (52EC0000), size: 12623872 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\system32\nvwgf2um.dll', fileVersion: 9.18.13.1106
    C:\Windows\system32\MMDevAPI.DLL:MMDevAPI.DLL (739C0000), size: 233472 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\system32\MMDevAPI.DLL', fileVersion: 6.1.7601.17514
    C:\Windows\system32\PROPSYS.dll:pROPSYS.dll (6F7B0000), size: 1003520 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\system32\PROPSYS.dll', fileVersion: 7.0.7601.17514
    C:\Windows\system32\wdmaud.drv:wdmaud.drv (73960000), size: 196608 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\system32\wdmaud.drv', fileVersion: 6.1.7601.17514
    C:\Windows\system32\ksuser.dll:ksuser.dll (73950000), size: 16384 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\system32\ksuser.dll', fileVersion: 6.1.7600.16385
    C:\Windows\system32\AVRT.dll:AVRT.dll (6D500000), size: 28672 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\system32\AVRT.dll', fileVersion: 6.1.7600.16385
    C:\Windows\system32\AUDIOSES.DLL:AUDIOSES.DLL (72F70000), size: 221184 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\system32\AUDIOSES.DLL', fileVersion: 6.1.7601.17514
    C:\Windows\system32\msacm32.drv:msacm32.drv (73940000), size: 32768 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\system32\msacm32.drv', fileVersion: 6.1.7600.16385
    C:\Windows\system32\midimap.dll:midimap.dll (73930000), size: 28672 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\system32\midimap.dll', fileVersion: 6.1.7600.16385
    C:\Windows\system32\dsound.dll:dsound.dll (623C0000), size: 466944 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\system32\dsound.dll', fileVersion: 6.1.7600.16385
    C:\Windows\system32\POWRPROF.dll:pOWRPROF.dll (716C0000), size: 151552 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\system32\POWRPROF.dll', fileVersion: 6.1.7600.16385
    C:\Windows\syswow64\CLBCatQ.DLL:CLBCatQ.DLL (757B0000), size: 536576 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\syswow64\CLBCatQ.DLL', fileVersion: 2001.12.8530.16385
    C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\comctl32.dll:comctl32.dll (71360000), size: 1695744 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\comctl32.dll', fileVersion: 6.10.7601.17514
    C:\Windows\system32\xinput1_3.dll:xinput1_3.dll (052D0000), size: 90112 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\system32\xinput1_3.dll', fileVersion: 9.18.944.0
    C:\Windows\system32\dbghelp.dll:dbghelp.dll (56CD0000), size: 962560 (result: 0), SymType: '-exported-', PDB: 'C:\Windows\system32\dbghelp.dll', fileVersion: 6.1.7601.17514

    ========== OUTPUTING STACK TRACE ==================
     
  2. The_Domaginarium

    The_Domaginarium

    Joined:
    Dec 11, 2012
    Posts:
    20
    I searched for his videocard, and I found it's a somewhat old. However, it's weird because someone else I know can run the game on an integrated graphics, even if it runs at like 11fps
     
  3. Tautvydas-Zilys

    Tautvydas-Zilys

    Unity Technologies

    Joined:
    Jul 25, 2013
    Posts:
    10,680
    The shader error happens because it targets Direct3D feature level 11.0, and the card only supports up to Direct3D feature level 10.1. That wouldn't cause a crash, though.

    Do you have a crash dump by any chance?
     
  4. Chris_TerraTech

    Chris_TerraTech

    Joined:
    Sep 16, 2014
    Posts:
    30
    Erm, We're getting the same issue on one of our machines here.
    Was this ever tracked down?

    The machine this is happening on doesn't support Direct X 11 (ATI Radeon HD 4800 series).

    Unfortunately we don't get a crash dump, it just bombs out to Windows upon starting the game.

    We're on Unity version 5.2.0f3.

    Cheers,
    Chris
     

    Attached Files:

  5. Chris_TerraTech

    Chris_TerraTech

    Joined:
    Sep 16, 2014
    Posts:
    30
    Interestingly it works in the editor on this machine, but not if I build it and run the executable...
     
  6. Tautvydas-Zilys

    Tautvydas-Zilys

    Unity Technologies

    Joined:
    Jul 25, 2013
    Posts:
    10,680
    Could you go into more details of "it just bombs out to Windows"? Do you get a "Program stopped working" dialog?
     
  7. Chris_TerraTech

    Chris_TerraTech

    Joined:
    Sep 16, 2014
    Posts:
    30
    We get a "TerraTechWin64.exe has stopped working, windows is looking for solutions etc" dialog
     
  8. Chris_TerraTech

    Chris_TerraTech

    Joined:
    Sep 16, 2014
    Posts:
    30
    It works fine on the rest of our machines mind, and I was just doing a test on our lower end gear before pushing it out to steam. I suppose we could always try it on an unstable branch but it'd be nice to know if you've seen other issues like this?
     
  9. Tautvydas-Zilys

    Tautvydas-Zilys

    Unity Technologies

    Joined:
    Jul 25, 2013
    Posts:
    10,680
    When that "stopped working" dialog pops up, don't close it. Open up task manager, find your game in "Details" list, right click and press "Create dump file".
     
  10. Chris_TerraTech

    Chris_TerraTech

    Joined:
    Sep 16, 2014
    Posts:
    30
    Sure, it's 114MB compressed tho.
    Any way I can get that to you easily?
     
  11. Tautvydas-Zilys

    Tautvydas-Zilys

    Unity Technologies

    Joined:
    Jul 25, 2013
    Posts:
    10,680
    Dropbox/Onedrive usually does the trick. Could you also include a pdb that got generated next to the game executable when you built the game?
     
  12. Chris_TerraTech

    Chris_TerraTech

    Joined:
    Sep 16, 2014
    Posts:
    30
    I've just DMed you the dropbox link.
     
  13. Tautvydas-Zilys

    Tautvydas-Zilys

    Unity Technologies

    Joined:
    Jul 25, 2013
    Posts:
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    I just looked into it. It crashes when trying to use "Hidden/Dof/DX11Dof" shader, which creation failed due to GPU not supporting Direct3D feature level 11.0.

    Does your game require D3D11 to work? If not, you might want to add d3d9 to supported GFX api list, so the engine can fall back in case the GPU in a machine is too old.
     
    Last edited: Oct 26, 2015
  14. Tautvydas-Zilys

    Tautvydas-Zilys

    Unity Technologies

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    Unfortunately, I cannot reproduce this issue locally :(. Is there any chance you could try stripping down your project to a minimum project that still reproduces the issue and report it to us so we could fix it?
     
  15. Chris_TerraTech

    Chris_TerraTech

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    Should it crash when using a shader it failed to create though?
    And we have Direct3D9 set in the Graphics API list - this only started when we moved to 5.2

    upload_2015-10-27_10-27-55.png

    I'll try and strip it down and see what happens as soon as I can.
     
  16. Chris_TerraTech

    Chris_TerraTech

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    After some more investigation...

    Taking the DOF Component off our main camera (which we instantiate from a prefab) allows the game to run.
    However, leaving it disabled causes the crash / hang on startup.

    Ideally if I can't have it working and have a fallback I'd like to use GraphicsDeviceType to determine which DX version they're using and swap between DepthOfFieldDeprecated and DepthOfField components.
    However - it seems even having that on our other machine causes issues.

    (as an aside it's got <DX11 on DX10 GPU> in the editor)
     
  17. Chris_TerraTech

    Chris_TerraTech

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  18. Tautvydas-Zilys

    Tautvydas-Zilys

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    Could you describe what issues it causes?
     
  19. Chris_TerraTech

    Chris_TerraTech

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    Same thing. Having it on the camera but disabled causes the crash
     
  20. Chris_TerraTech

    Chris_TerraTech

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    Woops, didn't mean to post then.
    I've got an empty brand new project that exhibits the behaviour if D3D11 is above D3D9 in the graphics API list.
    Swapping them (so D3D9 is at the top) allows it to run.

    Just looking into what effect that has on the DX11 GPU machines
     
  21. Chris_TerraTech

    Chris_TerraTech

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    Okay, so it is a fallback list?

    If I have:
    D3D11
    D3D9
    It crashes on the DX10 GPUs

    If I have:
    D3D9
    D3D11

    it works for all machines, but it uses Direct3D 9.0c for all.
     
  22. Chris_TerraTech

    Chris_TerraTech

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    Still want a project that reproduces this?
    I simply created a new project, imported StandardAssets and added DOF to the camera.

    As in my previous comment - the order of the Graphics API list is important.
     
  23. Tautvydas-Zilys

    Tautvydas-Zilys

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    Yes please! Please submit a bug report and and post the case number here.
     
  24. Chris_TerraTech

    Chris_TerraTech

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  25. Tautvydas-Zilys

    Tautvydas-Zilys

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    Please submit it. While the issue looks similar, it might be different under the hoods. Submitting the bug increases the chance that we fix it a lot.
     
  26. Chris_TerraTech

    Chris_TerraTech

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    Last edited: Oct 27, 2015
  27. Chris_TerraTech

    Chris_TerraTech

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    For anyone else finding this I've had an email from QA:

    "We have fixed this and problem should not appear in the latest upcoming version 5.3.
    If you are still able to reproduce it on that version of Unity, please respond to this email."