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Funnels not working

Discussion in 'Unity Analytics' started by ecritter, Apr 16, 2020.

  1. ecritter

    ecritter

    Joined:
    Jun 20, 2016
    Posts:
    10
    What's gone wrong with funnels? I need to create another one, but it says this:

    Failed to load funnel
    We were unable to retrieve the funnel. Please check the URL and try again.

    It's been like this for several days. Meanwhile, the funnel I created long ago looks like it is working. I just cant create a new one.
     
  2. SamOYUnity3D

    SamOYUnity3D

    Unity Technologies

    Joined:
    May 12, 2019
    Posts:
    626
    I just tried to create a new funnel and it works for me. Please clear your browser's cache and try again.
     
  3. ecritter

    ecritter

    Joined:
    Jun 20, 2016
    Posts:
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    Nope, that did not help, I still get that message. I've been getting this error on like 3-4 different PCs I've worked from recently. Was hoping it was some temp error or maintenance or whatnot.
     
  4. SamOYUnity3D

    SamOYUnity3D

    Unity Technologies

    Joined:
    May 12, 2019
    Posts:
    626
    Could you provide the project id so I can have a look? Thanks.
     
  5. ecritter

    ecritter

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    Jun 20, 2016
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    The problem seems to be project-irrelevant. Any project I open leads to this message. I can't think of a way providing an actual project could help.

    So all in all, I can open existing funnel, but I cant duplicate it or create a new one.
     
  6. JeffDUnity3D

    JeffDUnity3D

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    May 2, 2017
    Posts:
    14,446
    We need the ProjectID to troubleshoot.
     
  7. ecritter

    ecritter

    Joined:
    Jun 20, 2016
    Posts:
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    Oh, sure.

    383853fc-5212-47a5-aef4-d2d26f3d514a

    Thank you.
     
  8. JeffDUnity3D

    JeffDUnity3D

    Joined:
    May 2, 2017
    Posts:
    14,446
    I just created MyFunnel for you. Can you try a different browser perhaps? Has anything changed on your network, maybe try with your phone hotspot? Did you install an Ad Blocker? Make a simple one first, in case you trying to create a funnel with hundreds of steps.
     
    Haagndaaz likes this.
  9. ecritter

    ecritter

    Joined:
    Jun 20, 2016
    Posts:
    10
    Gosh. Thank you guys. It was, in fact, an adblocker. uBlock origin, to be exact.

    What's interesting is that it was installed ages ago and funnels worked just fine. Something must've changed in their lists/unity services ips.
     
    Fulby and JeffDUnity3D like this.
  10. kimjooho

    kimjooho

    Joined:
    Jan 10, 2015
    Posts:
    4
    it happend me too. after adblocker disabled works. thank you ecritter!