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Bug Fresh install of v3.6.0 not loading

Discussion in 'Unity Hub' started by Bender_R, Oct 27, 2023.

  1. Bender_R

    Bender_R

    Joined:
    May 21, 2018
    Posts:
    113
    Hi there,

    Just received a new laptop (Windows 11 Pro). Installed new Unity Hub, but after install the Unity Hub isn't starting and keeps loading.

    On my current laptop Unity Hub updated normally to v3.6.0 and everything works fine.

    I already found several older posts regarding issues with loading hub (like:
    https://forum.unity.com/threads/unity-hub-loading-screen.1337588/ ) but these tips are not working. Tried re-installing several times, cleaning temp files, installing older version hub and then upgrade, try installing offline, etc.

    Anyone an idea?

    Cheers!
    - Bender
     
    WolfDreamer likes this.
  2. dustin_tripp

    dustin_tripp

    Joined:
    Apr 20, 2023
    Posts:
    7
    Hit with this today as well. Tried upgrading, tried doing fresh install multiple times. Won't load. I cleared all unity related folders in appdata / user data. Still stuck at the UnityHub loading page.
     
    WolfDreamer likes this.
  3. WolfDreamer

    WolfDreamer

    Joined:
    Apr 1, 2018
    Posts:
    23
    I have the same problem. Not the first time Unity Hub has stopped working for me. You can search the forum and see years of posts of people complaining about it when it stops working properly. Its ridiculous they haven't fixed the problem yet.
     
  4. Chris45215

    Chris45215

    Joined:
    Jan 30, 2016
    Posts:
    16
    I have the same problem - and ridiculously enough, I also had it a few months ago, the prior time I upgraded Unity Hub. The frustration with that led me to stop using Unity after I finally fixed the problem (I use it only as an occasional hobby, so that doesn't affect my livelihood). I decided to use it again today because I wanted to try out some new ideas. And Unity Hub, as it so often does, required an update (HOW does it need updates so often???? It's just a launcher, that shouldn't require constant updates).

    Naturally, it wouldn't start again after the update. So I uninstalled it completely, rebooted, and installed it fresh again. It still won't start.

    But, after several minutes of failing to load, at least I get a message "The Hub has encountered a critical error and must close. You can report a bug using our bug reporter tool."

    Aside from the hassle and annoyance - and complete inability to use Unity - this causes another problem. A complete wipe and reinstall will erase the list of projects connected to the launcher. And, because I do this as a hobby, my projects are scattered across a few different locations. That makes it difficult to find them again, and some just get abandoned.


    A launcher should never, ever run into stupid problems like this. A launcher shouldn't even require frequent updates.
     
    WolfDreamer likes this.
  5. Bender_R

    Bender_R

    Joined:
    May 21, 2018
    Posts:
    113
    I also get the error message after a couple of minutes but can't figure out what's causing this.

    Isn't there anyone from Unity who can tell what might be the issue?
     
  6. MattusFinchus

    MattusFinchus

    Joined:
    Oct 19, 2015
    Posts:
    5
    Yup - I have the Hub on two PC's (one desktop, one laptop) and today it has stopped working on the laptop, but works fine on the desktop. Not ideal as I've been sitting at the desktop all day for work and fancied trying a few chilled things out in Unity on the laptop. Stuck on the eternal loading screen.
     
  7. laimav

    laimav

    Unity Technologies

    Joined:
    Jan 5, 2021
    Posts:
    21
    Hi!

    We released the new version of the Hub - Hub 3.6.1-beta1.

    This version of the Unity Hub fixes an issue which caused the license client to crash and resulted in some users being stuck on the hub loading screen.

    Please use the following link to download the version:

    https://s3.amazonaws.com/public.cloud.unity3d.com/hub/prod/UnityHubSetupBeta.exe


    Kindly follow the steps below:
    • Close all open Editors

    • Make sure Unity Hub is closed (check the system tray)

    • Uninstall the currently installed Unity Hub

    • Install the new version
    Please let us know if Hub is launching successfully.

    Thank you for your help and patience!
     
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  8. mcarriere

    mcarriere

    Joined:
    Sep 14, 2012
    Posts:
    106
    For Mac Users, the link is:

    https://s3.amazonaws.com/public.cloud.unity3d.com/hub/prod/UnityHubSetupBeta.dmg.

    That being said, @laimaa; we're still unable to login or use Unity. We launch the app, get redirected to a browser on sign in, and when the browser calls back to the hub, this screen pops up:

    upload_2023-11-2_12-15-26.png
     
  9. laimav

    laimav

    Unity Technologies

    Joined:
    Jan 5, 2021
    Posts:
    21
    Hello! Looks like one of our services was down for some time today - could you check if the issue is still reproducible on your side? If so, could you please share your info-log.json with me via DM or report a bug so we could look into the Hub log?

    Unity Hub Logs
    • Windows: %APPDATA%\UnityHub\logs\info-log.json
    • macOS: ~/Library/Application\ Support/UnityHub/logs/info-log.json
    • Linux: ~/.config/UnityHub/logs/info-log.json
     
  10. mcarriere

    mcarriere

    Joined:
    Sep 14, 2012
    Posts:
    106
    Things seem to be operational for us at this point, thank you!
     
  11. Pool_Cue

    Pool_Cue

    Joined:
    Mar 21, 2014
    Posts:
    1
    Chiming in to say that installing the beta has fixed this problem for me too.
     
  12. JimBendingBoneloaf

    JimBendingBoneloaf

    Joined:
    Jun 24, 2022
    Posts:
    4
    Same issue



    I have an issue with the latest Unity Hub. I'll be stuck on this window.I have tried uninstalling and deleting my local C:\Users\[username]\AppData\Roaming folder but it doesn't seem to resolve the issue. Any suggestions? I can't seem to find an archived version, it was working fine on the previous hub release
     

    Attached Files:

  13. laimav

    laimav

    Unity Technologies

    Joined:
    Jan 5, 2021
    Posts:
    21
    Hello! Just to confirm - are you seeing this issue on 3.6.1-beta.1?
     
  14. JimBendingBoneloaf

    JimBendingBoneloaf

    Joined:
    Jun 24, 2022
    Posts:
    4
    No the issue has been resolved with the beta version
     
  15. vtonu

    vtonu

    Joined:
    Nov 4, 2023
    Posts:
    1