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Frequent installation failures

Discussion in 'Unity Hub' started by orb, May 31, 2018.

  1. orb

    orb

    Joined:
    Nov 24, 2010
    Posts:
    3,038
    I've been trying to install betas as they show up with the hub, and there's always something which goes wrong. For the past few versions it's been one package not wanting to install. With b5 the editor failed, with b6 the documentation failed, and with the latest version of the hub it gets stuck on "Installing…" without ever finishing.

    Where is the temporary data going anyway? I have a feeling it's making a pile of trash when this keeps happening.
     
    orb, May 31, 2018
    #1

  2. afshinity

    afshinity

    Unity Technologies

    Joined:
    Jul 31, 2017
    Posts:
    334
    Hi Orb,

    Sorry for the inconvenience. We applied some improvements in the download in 0.17.0.
    If you are facing issues in that version, it would be useful to share your log files with us. You can DM me your log files.

    Logs are here:
    Windows: %UserProfile%\AppData\Roaming\UnityHub\logs
    Mac: ~/Library/Application support/UnityHub/logs


    Thanks a lot.
    Afshin
     
    afshinity, Jun 4, 2018
    #2