First Review in Assetstore, 1 Star. Need Advice

Hello Unity Community,

I'm Banjo and last week i released my first Asset in the Assetstore.
So far everything went realy good, acording to my expectations.
The Customers who contacted me all liked the asset and just had basic questions about Unity-Setup itself.
My Asset is a simple landscape based on native Unity. Everything you have todo is drag and drop it into your scene.

Today i got my first review in the Assetstore and i'm realy confused.

1 Star rating

From what i understand is, that he/she likes my Asset but doesn't know how to use Unitys terrain at all.
There is no Problem with this, and every customer who contacts me gets all Questions awnsered.
But i don't understand why this is a 1 Star rating for my Asset?
What confuses me even more is, that the account has done nothing else on Unity besides giving me a 1 Star review.(clear this, i now have confirmation that he is a real Unity user who bought different assets in the store)

I'm not putting names or links here. What I'm looking for is advice from other People who sell at the Asset-Store.
Can i even prevent ratings for reasons like this?
Can i contact Unity to ask them to check the review?
How to deal with customers like this? I'm affraid of even mentionig the rating, because i don't want to offend them.

I'm not a Professional and it's the first time I'm actualy selling my work to Public, trying to afford professional Software.
Any advice or help is very appreciated.

 

It could be that your sale was to a complete newbie to Unity, and that's all it is.

Probably best to write a short, kind, supportive / informative response, so that other customers reading the review know you are aware of it, and they can see how you handle customer service.

 

Thank you for the quick reply.
I'm in contact with him now and trying to help him. I hope he will look over is review again. Its realy sad

 

Just had a look over at your asset on the store. I would advise not to provide tech support in the review section. Instead direct them to your asset forum thread.

Looking at the review it appears to be very poor quality. Future buyers will likely simply ignore it as junk.

 

Thank you for your advice, i'll defenetly follow it.
I hope my other reviews will be better, so people at least click on the asset or i know what to fix in order to make the Assets better.
I also hope he got the asset working, since i don't want to sell useless junk to ppl.

 

Welcome to the internet

 

People giving reviews based on their own ineptness is nothing new. I've seen it happen with my own assets, people being like "Oh well I might need some time to learn how the asset works exactly before I give a 5-star, but that's probably because I'm a complete novice with Unity, LOL - but it looks great!" - BAAAM: 2 Stars...

I don't think they do it in bad faith, it just happens with inexperienced users, they start out with Unity, realise "Oh wait, making a game does actually take more than an afternoon?" - they move over to the asset store and read "QUICK & EASY", so they think, it's gonna work with them just leaning back - once they realise, the asset they bought is not the finished game they want to make, they're disappointed and some of them react like that.

Experienced users will just ignore those reviews, so never mind. It's just bad luck your very first review got to be a 1-star.

 

Yeah dont worry about it

 

Truth.

Wait until you release a game! It'll get even worse, then. My game clearly states it's a multiplayer game, but got one-star'd by a guy who suggests he likes it but wants there to be an option to play against the AI, and suggested he'd change his review if I gave him what he wanted.

Just keep making quality work that you believe in, and the positive reviews will find their way to you, and eventually drown out the idiotic ones.

 

No link?

 

Thanks for all your feedback. This is realy helpfull

 

Quoted for emphasis. It's a shame about the rating, but the review itself is definitely an opportunity.

To be honest, as a buyer I put little faith in the reviews and ratings given by others. The experience level of people leaving reviews and/or ratings varies far too much. Some people are amazed that assets can do simple things and laud them with 5 star ratings even if on the whole they're designed or implemented poorly or don't fit into game development workflows. On the flip side, I've seen great assets get poor reviews from things like you describe.

While I do read reviews, I'm probably not a "normal" asset store user in that I'm more likely to draw impressions from how professional someone's presentation seems, the number of products on offer, whether or not there is public documentation available (and then how good it is), their website and portfolio of other work, and the list of games an asset is used in if available.

 

Link