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Failed to start Unity Package Manager

Discussion in 'Package Manager' started by iriguchi, Apr 19, 2018.

  1. xCyborg

    xCyborg

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    A
    Awesome, sounds like light at the end of the tunnel finally :)
     
  2. pedro_unity

    pedro_unity

    Unity Technologies

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    Hopefully this is it. I have a few doubts, mostly because your problem is only on a "post" operation (an add on UPM-UI) that systematically fails, but it is conceivable this is the one fix that could address your problem.

    In short, I will be sending you a version of UnityPackageManager.exe that addresses what we believe is the issue through a private communication. This fix will also be part of 2017.4 and 2018.3, but I'm not sure when that will land and I rather prefer we ascertain right away if this fixes your issue or we go back to try to find alternative ways to fix it.

    Once we get that, would you kindly:
    1. Move the UnityPackageManager.exe I sent you under Data/Resources/PackageManager/Server
    2. If there is one already, you can override or back it up to be 150% safe.
    3. Boot up Unity and attempt the steps that previously failed.
    If it still fails, please send me the logs (both Unity and upm logs.

    Once more, thank you so much,
    P.
     
  3. xCyborg

    xCyborg

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    Oct 4, 2010
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    Hello again @pedro_unity
    That didn't go very far unfortunately, when I switched the server and opened Unity 2018.2.1f1 with existing projects I got this:
    existing projects.png
    And with empty new projects I got this:
    new project.png
    Apparently since 18.2 the manifest file includes the built-in modules as well.
    I think it's still rough on the edges.
     
  4. SLICKCODER

    SLICKCODER

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  5. SLICKCODER

    SLICKCODER

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    Can you tell where to edit this HTTPS_PROXY environment setting? Thank you!
     
  6. iriguchi

    iriguchi

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    Hi SLICKCODER,

    It is very simple typo for Windows System environment variable settings.

    This is wrong.
    HTTPS_PROXY="https://host:portnumber"

    This is collect.
    HTTPS_PROXY="http://host:portnumber"

    Thanks
     
    LeonhardP likes this.
  7. SLICKCODER

    SLICKCODER

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    Thank you for the response. I don't see in my Windows System environment variable settings. Do I suppose to add it? I went to control panel>system<advanced.environmental variables. In any event, is it possible to list the steps to set this up...been working on getting unity 2018.2 to work for a week now...
     
  8. TheDewey

    TheDewey

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    May 21, 2016
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    From what I understand the Environmental Variables are found by right clicking on "My Computer" or "this PC" and selecting "Properties". Then "Advanced System Settings" and press Environment Variables.

    I could be wrong, as i am in the same boat with pretty much all of my computers and versions of unity.

    or follow this map.
     
    pedro_unity likes this.
  9. SLICKCODER

    SLICKCODER

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    Thank you so much for the response. I added the UNITY_NOPROXY variable in the environment variables, but now Unity is getting stuck on the "loading screen". Is there anything else I need to do to prevent that :loading" screen from Unity?
     
  10. benoitv_unity

    benoitv_unity

    Unity Technologies

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    @xCyborg The UnityPackageManager executable you were sent is not compatible with 2018.2, it's the one we use for 2017.4 which is why you are getting that nasty error. However the fix has made it into 2018.2.3f1 (released August 10) so upgrading to that version should fix the problem.
     
  11. SLICKCODER

    SLICKCODER

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    I downloaded Unity 2018.2.3f1 and I'm still getting the Failed to Start Unity Packing Manager error. This is Killing me. What do I need to do to get the software to work...Please help...Thank you.....
     
  12. LeonhardP

    LeonhardP

    Unity Technologies

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    Hi @SLICKCODER,
    xCyborg's problem was related to an issue with slow networks. "Failed to Start Unity Packing Manager" is usually caused by incompatible network configurations. Could you please submit a bug report for your issue with your logs attached and reply in here with the Issue ID?
     
  13. SLICKCODER

    SLICKCODER

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    Sure. Can you provide the exact link to submit a bug, because there's so many options for support on unity3d.com (i.e., issue trackers, answers, forums). But here's a paste of my editor log:


    LICENSE SYSTEM [2018815 0:58:5] Next license update check is after 2018-08-08T14:11:02

    Built from '2018.2/release' branch; Version is '2018.2.3f1 (1431a7d2ced7) revision 1323431'; Using compiler version '191225831'
    OS: 'Windows 10 (10.0.0) 64bit' Language: 'en' Physical Memory: 12244 MB
    BatchMode: 0, IsHumanControllingUs: 1, StartBugReporterOnCrash: 1, Is64bit: 1, IsPro: 0
    [Package Manager] Server::Start -- Port 57522 was selected

    COMMAND LINE ARGUMENTS:
    C:\Program Files\Unity\Editor\Unity.exe

    [Package Manager] Server::EnsureServerProcessIsRunning -- ReadyRequest exceeded maximum alloted time, ran for [40] seconds
    [Package Manager] Server::Kill -- Server was shutdown
    [Package Manager] PackageManager Server::Start -- Process restart attempt #2

    [Package Manager] Server::Start -- Port 57523 was selected
    [Package Manager] Cannot connect to Unity Package Manager local server
    Request timed out while processing request "https://public-cdn.cloud.unity3d.com/config/production", HTTP error code 0
    .[UnityConnect] Request timed out.
    [Package Manager] Server::EnsureServerProcessIsRunning -- ReadyRequest exceeded maximum alloted time, ran for [10] seconds
    [Package Manager] Server::Kill -- Server was shutdown
    [Package Manager] PackageManager Server::Start -- Process restart attempt #3

    [Package Manager] Server::Start -- Port 56997 was selected
    [Package Manager] Cannot connect to Unity Package Manager local server
    [Package Manager] Server::EnsureServerProcessIsRunning -- ReadyRequest exceeded maximum alloted time, ran for [10] seconds
    [Package Manager] Server::Kill -- Server was shutdown
    [Package Manager] PackageManager Server::Start -- Process restart attempt #4

    [Package Manager] Server::Start -- Port 51162 was selected
    [Package Manager] Cannot connect to Unity Package Manager local server
    [Package Manager] Server::EnsureServerProcessIsRunning -- ReadyRequest exceeded maximum alloted time, ran for [10] seconds
    [Package Manager] Server::Kill -- Server was shutdown
    [Package Manager] PackageManager Server::Start -- Process restart attempt #5

    [Package Manager] Server::Start -- Port 55387 was selected
    [Package Manager] Cannot connect to Unity Package Manager local server
    [Package Manager] Server::EnsureServerProcessIsRunning -- ReadyRequest exceeded maximum alloted time, ran for [10] seconds
    [Package Manager] Server::Kill -- Server was shutdown
    [Package Manager] PackageManager Server::Start -- Process restart attempt #6

    [Package Manager] Server::Start -- Port 61095 was selected
    [Package Manager] Cannot connect to Unity Package Manager local server
    [Package Manager] Server::EnsureServerProcessIsRunning -- ReadyRequest exceeded maximum alloted time, ran for [10] seconds
    [Package Manager] Server::Kill -- Server was shutdown
    [Package Manager] PackageManager Server::Start -- Process restart attempt #7

    [Package Manager] Server::Start -- Port 61096 was selected
    [Package Manager] Cannot connect to Unity Package Manager local server
    [Package Manager] Server::EnsureServerProcessIsRunning -- ReadyRequest exceeded maximum alloted time, ran for [10] seconds
    [Package Manager] Server::Kill -- Server was shutdown
    [Package Manager] PackageManager Server::Start -- Process restart attempt #8

    [Package Manager] Server::Start -- Port 61097 was selected
    [Package Manager] Cannot connect to Unity Package Manager local server
    [Package Manager] Server::EnsureServerProcessIsRunning -- ReadyRequest exceeded maximum alloted time, ran for [10] seconds
    [Package Manager] Server::Kill -- Server was shutdown
    [Package Manager] PackageManager Server::Start -- Process restart attempt #9

    [Package Manager] Server::Start -- Port 61098 was selected
    [Package Manager] Cannot connect to Unity Package Manager local server
    [Package Manager] Server::EnsureServerProcessIsRunning -- ReadyRequest exceeded maximum alloted time, ran for [10] seconds
    [Package Manager] Server::Kill -- Server was shutdown
    [Package Manager] PackageManager Server::Start -- Process restart attempt #10

    [Package Manager] Server::Start -- Port 61099 was selected
    [Package Manager] Cannot connect to Unity Package Manager local server
    C:/Users/CLUTCH_BALLER/Documents/THE DIVISION KIT
    Rebuilding Library because the asset database could not be found!
    Audio: FMOD Profiler initialized on port 54900
    Loading GUID <-> Path mappings...0.000089 seconds
    Loading Asset Database...0.000015 seconds
    AssetDatabase consistency checks...0.000127 seconds
    Refreshing native plugins compatible for Editor in 0.01 ms, found 0 plugins.
    Preloading 0 native plugins for Editor in 0.00 ms.
    [Package Manager] Server::EnsureServerProcessIsRunning -- ReadyRequest exceeded maximum alloted time, ran for [10] seconds
    [Package Manager] Server::Kill -- Server was shutdown
    [Package Manager] PackageManager Server::Start -- Process restart attempt #11

    [Package Manager] Server::Start -- Port 50217 was selected
    [Package Manager] Cannot connect to Unity Package Manager local server
    [Package Manager] Server::EnsureServerProcessIsRunning -- ReadyRequest exceeded maximum alloted time, ran for [10] seconds
    [Package Manager] Server::Kill -- Server was shutdown
    [Package Manager] PackageManager Server::Start -- Process restart attempt #12

    [Package Manager] Server::Start -- Port 50218 was selected
    [Package Manager] Cannot connect to Unity Package Manager local server
    [Package Manager] Server::EnsureServerProcessIsRunning -- ReadyRequest exceeded maximum alloted time, ran for [10] seconds
    [Package Manager] Server::Kill -- Server was shutdown
    [Package Manager] PackageManager Server::Start -- Process restart attempt #13

    [Package Manager] Server::Start -- Port 50219 was selected
    [Package Manager] Cannot connect to Unity Package Manager local server
    [Package Manager] Failed to start Unity Package Manager: operation timed out.
    Exiting without the bug reporter. Application will terminate with return code 1
     
  14. LeonhardP

    LeonhardP

    Unity Technologies

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    The bug reporter is a program that is installed alongside Unity. You can access it from within Unity via Help -> Report Bug...

    You can find more information about the bug reporting process here:
    https://unity3d.com/unity/qa/bug-reporting
     
  15. SLICKCODER

    SLICKCODER

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    I can't submit a bug because I can't even open Unity at all.
     
  16. LeonhardP

    LeonhardP

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    The bug reporter is a separate program and doesn't depend on Unity. You can access it directly through the executable in the directory where Unity is installed.
     
  17. SLICKCODER

    SLICKCODER

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    Reported a bug, no feedback. Terrible. I hope when I pay for the Pro Plus Unity I won't have any problems with this software. It's just questionable that no one can provide info on how to solve this problem on this forum. Thank you in any event....
     
  18. pedro_unity

    pedro_unity

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    Hi @SLICKCODER ,

    I'm sorry the experience is not on par with your expectations. I can assure you that we do indeed take to heart the issues our users endure and attempt to correct them as soon as possible.

    ------ '' --------

    With that said:

    I'm very sorry you're running into all these issues while attempting to start Unity. We have attempted to reproduce the issue using the versions that have failed and were unfortunately unsuccessful. If I could ask more details from you, this could inch us closer to a potential cause and resolution.
    • Would you try starting Unity without a network connection and let me know if you are able to start Unity with your project?
      • If the step above fails, could you try to start a new project with the same conditions mentioned above and let me know if that works?
    • Would you please paste the following URL on your browser "https://public-cdn.cloud.unity3d.com/config/production" and let me know what the response is?

    Ultimately, please confirm the following for me:
    • Node is not blocked at the firewall level
    • No antivirus is running on your machine. If there is one active, it doesn't block Unity processes.
    • Under the location where your executable lies Path to your executable (in my case == C:\Program Files\Unity 2017.3.0a1) \Editor\Data\Resources\PackageManager\Editor please confirm that there are .tgz files in there like this: https://imgur.com/a/HHc2hXC

    Thank you so much for your help and please accept my sincere apologies for the issues you're running into.

    Pedro
    Unity STE
     
  19. SLICKCODER

    SLICKCODER

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    @pedro_unity[/USER] thank you so much for your reply.

    1) I can't start Unity even when there is no internet connection.
    2) I pasted that link in my browser and here's what I got:


    activation "https://activation.unity3d.com"
    ads "https://unityads.unity3d.com/admin"
    analytics "https://analytics.cloud.unity3d.com"
    build "https://developer.cloud.unity3d.com"
    build-api "https://build-api.cloud.unity3d.com"
    cdp-analytics "https://prd-lender.cdp.internal.unity3d.com"
    clouddata "https://data.cloud.unity3d.com"
    collab "https://collab.cloud.unity3d.com"
    collab-max-files-per-commit 10000
    core "https://core.cloud.unity3d.com"
    coreembedded "https://embedded.cloud.unity3d.com"
    coreui "https://developer.cloud.unity3d.com"
    genesis_api_url "https://api.unity.com"
    genesis_service_url "https://id.unity.com"
    identity "https://api.unity.com"
    portal "https://id.unity.com"
    jump "https://jump.cloud.unity3d.com"
    license "https://license.unity3d.com"
    sso true
    activity-feed false
    perf "https://perf.cloud.unity3d.com"
    perf-events "https://a:b@perf-events.cloud.unity3d.com"
    perf-max-batch-size "1"
    perf-max-events "100"
    perf-seconds-per-batch "3"
    unauthenticatedurl "/landing"
    unet "https://multiplayer.unity3d.com"
    waitlist "https://developer.cloud.unity3d.com"
    waitlist_api "https://collab-waiting-list.cloud.unity3d.com"
    webauth "https://accounts.unity3d.com"
    socialdashboard "https://dashboard.heyplayapp.com"
    seat_required true
    seatinfourl "/teams/learn-more"
    build_upload_api_url "https://build-artifact-api.cloud.unity3d.com"
    hub_installer_location "https://public-cdn.cloud.unity3d.com/hub/prod/"


    3) The only anti-virus installed on my computer is windows defender and windows firewall, both of which are disabled.
    4) There are no .tgz files in the editor folder...

    Thank you for your time!
     
  20. BraindeadGamesLLC

    BraindeadGamesLLC

    Joined:
    Mar 26, 2017
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    14
    I am having the same errors since today. I haven't installed new editors or anything but all my Unity Editors are broken only below 5.5.6 is working the rest I got installed.

    I make online development courses for a living and this problem is killing that atm besides makes me really frustrated as I haven't done any updates but out of nowhere my editors don't work anymore.

    Hopefully this can be fixed.
     
  21. okcompute_unity

    okcompute_unity

    Unity Technologies

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    @BraindeadGamesLLC , have you check your with your network administrators or IT team if there was any changes in firewall rules or proxy configuration?

    Regards,

    Pascal
     
  22. pedro_unity

    pedro_unity

    Unity Technologies

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    @SLICKCODER,

    Apologies for the delayed answer. That is really strange. Would you please try the following:

    • In a browser (I did it in Chrome, but you can use any of your choosing), post "http://packages.unity.com/com.unity.package-manager-ui" and press enter. This command will fetch the metadata for all package-manager-ui released packages in a blob of information. Let me know if the command manages to pull information.
    • There should be tgz files in the installation of Unity. If there aren't, there might be a problem with the installation itself.
    • Can you give me any details about the type of network in the environment you work from? Home? School? Workplace? Are you behind a router? Is the connection throttled? Do you allow new certificates to be installed (like the ones in packages that are Unity signed)?
    Thank you very much for your patience.
    Pedro
    Unity STE
     
  23. navy3001

    navy3001

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    Jun 1, 2017
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    im getting an error like this..but not the same. im getting

    "Could not establish a connection with the unity package manager local server process. this is most likely due to a proxy or firewall configueration.

    thing is, it worked fine yesterday, then I open it today and..that

    EDIT: and I just chedked, it is allowed through my firewall
     
  24. pedro_unity

    pedro_unity

    Unity Technologies

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    Hello @navy3001,

    That is not good at all. If you don't mind, would you be able to tell me if you're still having the issues, and if so, would you kindly answer some questions?

    So it stopped working on the same version from one day to the other? Is this correct?
    What connection type are you using?
    Do you have an antivirus (that potentially updated recently)?
    Have you done any types of update to your machine?
    Have you enabled a proxy?

    Thanks a bunch,
    Pedro
    Unity STE
     
  25. navy3001

    navy3001

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    Jun 1, 2017
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    Hi, I ended up wiping my compuer and unit 2018 is working again. but I will supply the awnsers still thouh


    So it stopped working on the same version from one day to the other? Is this correct? yes
    What connection type are you using? wifi
    Do you have an antivirus (that potentially updated recently)? yes, and it is allowed, I even turned it off and tried and no dice
    Have you done any types of update to your machine? no
    Have you enabled a proxy? yes

    I backed up the unity projects I care about bascily, then wiped my computer, so unity 2018 is working now
     
  26. pedro_unity

    pedro_unity

    Unity Technologies

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    Hi @navy3001,

    I'm glad that worked for you. I'm still confused to what actions you took when you "wiped" your computer. That message you mention, "Could not establish a connection with the unity package manager local server process. this is most likely due to a proxy or firewall configuration." appears when some agent interjects himself between you and the distant registry. This is normally a proxy that causes the issue.

    I'll keep an eye out for problems such as this. Thanks for reporting!

    Cheers,
    Pedro
    Unity STE
     
  27. xCyborg

    xCyborg

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    Oct 4, 2010
    Posts:
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    I'm so sorry to bring this up again, but I'm still having problems with the latest package manager.
    Now it's taking forever to install a small package and it's gone completely unresponsive, no idea what's going on.
    Editor log has nothing, and there is nothing to indicate the current status of the operation.
    Frankly at this point I would rather manually download the packages and install them offline.
     
  28. pedro_unity

    pedro_unity

    Unity Technologies

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    Hello @xCyborg,

    I'm sorry you're running into issues with UPM once more.
    If I understand correctly, you're updating a project?
    • Can you tell me what version you're trying to update to?
    • Have you tried to update to this version by being completely offline (no wi-fi, no wired connection)?

    Cheers,
    Pedro
    Unity STE
     
  29. xCyborg

    xCyborg

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    Oct 4, 2010
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    I'm having issues with version 2019.1.0a13.
    Right now I'm sharing LTE cellular data from phone, based in north Africa.
    No problems so far with 2018.3 but would still prefer some status feedback (status bar or something) and a way to install tgz files directly.
    Cheers.
     

    Attached Files:

  30. morybest

    morybest

    Joined:
    Nov 7, 2013
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    4
    i also have this problem and cant use package manager
     
  31. okcompute_unity

    okcompute_unity

    Unity Technologies

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    @morybest Is is the exact same error message reported by @xCyborg (i.e. ECONNRESET). Also, are you located in North Africa too?

    Thanks,

    Pascal
     
  32. ioesten

    ioesten

    Joined:
    Feb 19, 2018
    Posts:
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    Same here from one minute to the next, takes forever ends up not finding packages. Apparently after a Backup and Sync from google.
     
  33. JCIPL

    JCIPL

    Joined:
    Jul 13, 2018
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    did you fix this issue.. I am Also having same problem
    L_AC22.tmp.PNG
     
  34. okcompute_unity

    okcompute_unity

    Unity Technologies

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  35. firstuser

    firstuser

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    May 5, 2016
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    Opened fine in 2018.2.19f1 and then had the exact same issue today in 2019.1.4f1 when attempting to upgrade, and for what it's worth disabling Avast firewall did the trick!
     
  36. okcompute_unity

    okcompute_unity

    Unity Technologies

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    @firstuser The name of the Package Manager binary changed around 2018.2 from
    upm-win.exe
    to
    UnityPackageManager.exe
    . Maybe this is the reason behind the return of the issue?

    Cheers,

    Pascal
     
  37. firstuser

    firstuser

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    No clue, could be! All I know is that I had the same "Failed to start Unity Package Manager" popup and then google lead me to this thread, after following the suggestion to disable antivirus firewall everything opened just fine. Wanted to confirm that this workaround worked for me in case others have the same issue.
     
    okcompute_unity likes this.
  38. warpedsenses

    warpedsenses

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    Aug 10, 2018
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    I have found out that this especially happens when using preview packages on older versions. Mostly the packages are encapsulated to prevent them from being installed on the wrong versions. So if you get a red banner on the package you previously could (or had) install, it is due to the fact that the server now does not allow it to be installed on your version anymore, because the packages has been adjusted for newer versions.
     
  39. YasanthaPrabath

    YasanthaPrabath

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    Jul 2, 2010
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    10
    Hi,

    I'm having the same issue. I wipe out my pc once due to the issue and reinstall from zero to fix the issue. but it came back after I install node.js.

    I tried every suggestions post above Unity starts some times after few restarts but its a pain to keep restart till you get lucky. Please, I need some help.
     
  40. okcompute_unity

    okcompute_unity

    Unity Technologies

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    Jan 16, 2017
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    Hello @YasanthaPrabath , this is intriguing and scary ☝️!. I'm curious to see if NodeJS installer could set environment variables affecting the Package Manager. Can you share the output of this command in the terminal?

    On macOS:
    set | grep NODE_

    On Windows:
    set NODE


    Thank you,

    Pascal
     
  41. YasanthaPrabath

    YasanthaPrabath

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    Hi Pascal.

    Environment variable NODE not defined
     
  42. YasanthaPrabath

    YasanthaPrabath

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    @okcompute_unity

    I have reformated my windows machine and reinstall Unity and the rest of the software except the node sdk. Its all resolved now. but for node development, I have to duel boot into ubuntu which is slightly annoying but im mainly use Unity to my work.
     
  43. okcompute_unity

    okcompute_unity

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    @YasanthaPrabath, thank you for checking the env vars. Looks like this is not the issue.

    I'm sorry that you need to work on dual boot. We will look into this issue. It is not normal for a NodeJS installation to interfere with our application. Can you tell me what is the version of Windows you have installed? And also the version of NodeJS conflicting with Unity?

    Thanks again!

    Pascal
     
  44. YasanthaPrabath

    YasanthaPrabath

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    Hi,

    Thanks for coming back and trying to find the bottom of the issue, If it's possible I'd like to get both working in harmony if it's possible.

    I'm on windows 10 with the latest patches installed.
    I can not remember the exact version of node I got downloaded but if im not wrong its 13.x version.
     
  45. okcompute_unity

    okcompute_unity

    Unity Technologies

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    Yes, they should. Really weird this is causing an issue. We will try to allocate some QA time on our end to try to repro.

    Regards,

    Pascal