Question Failed to load config from cache.

Hello,

I've implemented your Unity Authentication Beta service into my project, and I am using Anonymous Authentication. But unfortunately I got some problems.

On a new project and everything works without errors. But on my current project I always get the following error:

Failed to load config from cache.

Authentication works good, but after some time I get new error:

[Authentication]: Request failed: 401, {"title":"INVALID_SESSION_TOKEN","detail":"The session token is not valid.","details":[],"status":401}

In both cases I use the same version of Unity. Both versions are connected to the same project in Unity Dashboard. I tried reinstalling packages but that didn't help.

Is it possible I am missing something?

Unity version: 2020.3.9f1
Mac OS Catalina 10.15.7

 

Hello, thank you for your answer!

I'm getting the error, about failed to load config from cache, when run play mode. Then I see usual logs like:

Unity services initialization: Initialized

Cached Session Token Exist: True

Sign in anonymously succeeded!

PlayerID: uha947yorFIIBkWdXaedbCFJOseP

As you can see above, I checked the Cached Session Token:

AuthenticationService.Instance.SessionTokenExists

and it's true every time. Even when I'm getting the error about invalid token, status:401.

About things to check:
1. I'm not clearing the PlayerPrefs because I'm not using the PlayerPrefs in my current project. But I tried to do it, and it didn't help me.
2. Yes, I'm using the same Build settings on each of my tests.
Editor > Edit > Project Settings > Services > Authentication settings look same with only one apple provider. And I was getting this error before adding any provider.

Also a few days ago I got the error about invalid token three times during the day. But yesterday and today sign in is working fine. I have the message about failed to load config from cache only.

Screenshot with my logs:

 

Today I got the error about a token again.

[Authentication]: Request failed: 401, {"title":"INVALID_SESSION_TOKEN","detail":"The session token is not valid.","details":[],"status":401}

I can fix it only with

AuthenticationService.Instance.ClearSessionToken();

and sign in like a new user with lost all of the progress.

 

"Both versions are connected to the same project in Unity Dashboard."
I have new empty project and the game I'm working on right now. And both of them I connected to the same project in Dashboard.
Editor > Edit > Project Settings > Services

"On a new project and everything works without errors. But on my current project I always get the following error".
I'm referring to by "project" which you can create or open using the Unity Hub.

"Authentication is separate from Remote Config, so the cache load error message is likely a separate issue from Authentication."
Yes, it could well be. I just noticed that in an empty project I don't get the cache load error message and I don't get the error about token is not valid either. That's why I assumed it could be related.

"I would not suggest relying on anonymous login"
I totally agree. In this case, I consider the possibility that the player can enter the game without a third party login. And only then choose whether he wants to authorize for synchronization on other devices or not.

"I still don't quite understand the repro steps. Can you please provide exact repro steps?"
1. I created a new project in Unity Hub and connected to the same project in Dashboard.
2. Added packages through the manifest.json file for authorization.
3. On the Package Manager > Authentication downloaded UI Example.
4. Opened AnonymousLoginUIExample scene and run.
5. Everything works great.

For the existing project, I did the same thing except for the first step.