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Resolved Expired Unity Cloud iOS Setup certificate?

Discussion in 'Unity Build Automation' started by Toni_Doublet, Sep 15, 2022.

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  1. Toni_Doublet

    Toni_Doublet

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    Hi everyone,

    We're having issues with the Unity Cloud Build sharing system on iOS.
    On a new device, we attempted to install a cloud built application via QRCode.
    It then downloaded the UnitySetup profile. Unfortunately, we were unable to install that profile as its authenticity could not be verified.
    When hitting the "More details" button, we noticed *.cloud.unity3d.com is expired for two weeks as you can see on the attached screenshots.

    Anyone encountered the same problem?
    What can we do?

    Thanks in advance for your help!
     

    Attached Files:

    Toni_Doublet, Sep 15, 2022
    #1

  2. Barb-Unity

    Barb-Unity

    Unity Technologies

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    Hi!

    Thank you for bringing this issue to our attention.

    We managed to reproduce this issue on our side, so our developers are currently investigating it. I see that you've also submitted a ticket, so you will be informed once there is any new information or a resolution.

    Cheers!
     
    Barb-Unity, Sep 20, 2022
    #2

  3. Toni_Doublet

    Toni_Doublet

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    Many thanks for your feedback!
    Best!
     
    Toni_Doublet, Sep 21, 2022
    #3

  4. wrossmck-unity

    wrossmck-unity

    Unity Technologies

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    Hi All,

    We think we fixed the expired certificate, but for reasons we don't quite understand the certificate is still showing up as "Not Verified".
     
    wrossmck-unity, Sep 21, 2022
    #4

  5. Toni_Doublet

    Toni_Doublet

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    Hi!

    The profile is indeed no longer expired.
    However, we are still unable to get it installed on an iPhone 8 Plus as its authenticity cannot be verified.

    Thanks for your efforts!
     
    Toni_Doublet, Sep 22, 2022
    #5

  6. wrossmck-unity

    wrossmck-unity

    Unity Technologies

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    OK we were worried that would continue to cause problems, we'll need to investigate this further to eventually get that verified.
     
    wrossmck-unity, Sep 27, 2022
    #6

  7. erisonve

    erisonve

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    Any update on this ? I am facing the same issue
     
    erisonve, Dec 12, 2022
    #7

  8. chickgamestudios

    chickgamestudios

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    Any update on this? same issue.

    I see that certificate expires: 25 September 2023
    DigiCert Expires: 8 March 2023

    but I still can't install
     
    chickgamestudios, Feb 25, 2023
    #8

  9. wrossmck-unity

    wrossmck-unity

    Unity Technologies

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    wrossmck-unity, Mar 8, 2023
    #9

  10. ForeignMatter

    ForeignMatter

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    I seem to be having the same issue still.

    IMG_0001.jpeg IMG_0002.jpeg IMG_0003.jpeg
     
    ForeignMatter, Nov 9, 2023
    #10

  11. mike6502

    mike6502

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    The profile won’t install for me today either. Tested on two different iOS devices. Yesterday, I was able to install iOS builds fine, as normal, but today I see a "Detect Device" link instead of "Install." When the profile downloads, I cannot install it. I can go through the steps until I tap the Install button, but it just loads the DevOps dashboard page in Safari. When I return to the settings app, the profile still asks to be installed.

    I noticed that the DevOps and Build Automation pages and links changed today. Is the profile Device Enrollment Challenge callback URL still valid?

    Also note that I had to completely clear the Safari cache for the new profile to download. Before clearing the cache, the Detect Device link just redirected to a few pages before landing on the DevOps dashboard.

    IMG_0212.jpeg IMG_0211.jpeg
     
    mike6502, Nov 17, 2023
    #11

  12. EscapeTheBoom

    EscapeTheBoom

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    Same here. Thanks for the detailed description. Any updates on this?
     
    EscapeTheBoom, Nov 20, 2023
    #12

  13. UnityPeterD

    UnityPeterD

    Unity Technologies

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    Hi everyone,

    We are aware of issues presently with using Share links created on the Service. We are currently investigating and while I don't have any ETA I expect we will have more information by tomorrow. I will update this thread when the issue is resolved or we have more information to share.

    Thanks for your patience on this.
     
    UnityPeterD, Nov 20, 2023
    #13

  14. UnityPeterD

    UnityPeterD

    Unity Technologies

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    Hi everyone,

    Our dev team is actively working on getting this fixed, although the underlying cause is quite complex so it is taking some time to work through. While I have no ETA, I will continue to update this thread with any news.

    Thank you for your patience.
     
    UnityPeterD, Nov 22, 2023
    #14

  15. jlemosz

    jlemosz

    Unity Technologies

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    Hi all, the fix is in production. Please let us know if there are any issues.
     
    jlemosz, Nov 23, 2023
    #15

  16. mike6502

    mike6502

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    Thank you, I can install fine from Share Links now, without needing to install any profiles. However, I still cannot install from the Build Details page. The symptoms are the same as I described above.
     
    mike6502, Nov 30, 2023
    #16

  17. mike6502

    mike6502

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    Hi @UnityPeterD and @jlemosz, sorry for the bump, but we are still seeing the issue as I described above.
     
    mike6502, Dec 5, 2023
    #17

  18. jcharette_idream

    jcharette_idream

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    Same. I've tried it on iOS 17.2, and when clicking Install from the Profile Downloaded screen, enter my passcode, press Install again, and then Install one more time. It then re-directs me to a UnityID login screen without installing the profile. Logging in does not help.
     
    jcharette_idream, Dec 5, 2023
    #18

  19. UnityPeterD

    UnityPeterD

    Unity Technologies

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    Hey folks, sorry for not picking up on this sooner, I've passed this along to the dev team (re: the issue still occurs with installs from the Build Details).
     
    UnityPeterD, Dec 6, 2023
    #19

  20. UnityPeterD

    UnityPeterD

    Unity Technologies

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    Hey folks, this might have been related to another change recently which was only just fixed, please let me know if the problem persists.
     
    UnityPeterD, Dec 6, 2023
    #20

  21. mike6502

    mike6502

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    I still see the same issue when trying to install from the Build Details page. Repro'd after clearing Safari data.
     
    mike6502, Dec 6, 2023
    #21

  22. UnityPeterD

    UnityPeterD

    Unity Technologies

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    Hi Mike,

    Just to be sure, are you doing this with a new build or an existing one? The issue was with the naming of the build artifact, so the fix will likely only work with a new build.

    Let me know. Thanks!
     
    UnityPeterD, Dec 6, 2023
    #22

  23. jcharette_idream

    jcharette_idream

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    @UnityPeterD We just created a brand new iOS build, and I still can't install the device detection iOS profile. It's the same loop as before. Once you click the final Install for the profile, the phone redirects me to a UnityID login page. If I login, it redirects me to the Unity Cloud login page. I've tried both the share and download links. Is there something else we can try?
     
    jcharette_idream, Dec 6, 2023
    #23

  24. mike6502

    mike6502

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    I also just kicked a new build, and I am still seeing the same problem exactly as I described above.
     
    mike6502, Dec 6, 2023
    #24

  25. UnityPeterD

    UnityPeterD

    Unity Technologies

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    Hi @jcharette_idream could you open a support ticket for that, so I can take a closer look? Apologies for the delay in picking up on your response here.
     
    UnityPeterD, Dec 14, 2023
    #25

  26. SplenShepard

    SplenShepard

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    My team is having the issue as well. Let me know and I can send you whatever details you need. Brand new cloud build.
     
    SplenShepard, Dec 22, 2023
    #26
    SkyTech6 likes this.

  27. UnityPeterD

    UnityPeterD

    Unity Technologies

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    Hi @SplenShepard,

    Please open a support ticket if you have not already :) I think we are seeing the impact of a rollback we made since the change that fixed this issue caused other problems. I'd have to take a closer look at the project in question :)

    Thanks and hope you enjoyed the holidays!
     
    UnityPeterD, Jan 4, 2024
    #27
    SplenShepard likes this.

  28. johnfelts

    johnfelts

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    Mar 7, 2023
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    @UnityPeterD Is this still an issue? We're setting up our first iOS build and having these exact issues. These are my steps as well:

    When clicking Install from the Profile Downloaded screen, enter my passcode, press Install again, and then Install one more time. It then re-directs me to a UnityID login screen without installing the profile. Logging in does not help.
     
    johnfelts, Feb 27, 2024
    #28

  29. lindanordstrom

    lindanordstrom

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    We are seeing the same issue, 2 out of 6 in our team can install and download the app successfully, but the other 4 are facing the same issue. All of them are added with their device UDID to the Ad Hoc provisioning profile.
     
    lindanordstrom, Mar 13, 2024
    #29

  30. lindanordstrom

    lindanordstrom

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    We found the issue on our side, it was due to us opening the link from slack (in the integrated browser). Then it won't work. But if copying the link and open it in Safari it will work as expected. Just FYI.

    Solution presented in this thread :)
     
    lindanordstrom, Mar 13, 2024
    #30
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