Bug Exception popup when user is not logged in

Recently, my team is seein a lot of these popups:



It shows when Gluon is opened with an active workspace and a checkin is attempted, for example.

It turns out, this only means that the user is not logged in. At least, if we run the Client Configuration Wizard and log in again, everything works fine.

Not sure when this might have been introduced or if there are specific cases that triggers it, but we are using Plastic SCM Cloud version 10.0.16.5790 (almost the most recent one).

 

I sent a report, but I also noticed that the error is really more of a usability suggestion. Some team members reported that they have been automatically logged out and then only saw the posted error popup, but when I try to reproduce the issue I don't see a reason why the user was logged out and also I see a more helpful message together with a login dialog prompt.

I found some strange interactions that could be produced by removing the user credentials, then refreshing the workspace or updating, which would cause Gluon to show three messages at the same time: a big red user message, the slightly less verbose exception handler popup and the login dialog prompt. Or sometimes only the error would show. So overall I understand how this could confuse some people.

It would be better if there was only a single popup or message that was clearer, e.g. "Update operation failed. No credentials provided. Please login." and then show a login button that opens the login dialog prompt.

I listed the reproduction steps in my email. Thank you for looking into it, but please mark it as low priority!

 

My mail is being handled as zendesk request 27304. As always, Plastic support is extremely fast with their responses.