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Everyplay serving wrong game account

Discussion in 'Unity Everyplay' started by HCL, Jul 17, 2015.

  1. HCL

    HCL

    Joined:
    Jul 1, 2014
    Posts:
    21
    On my Everyplay dashboard I have two game entries (seems to be no way to delete an entry, btw).

    Set up app with IDs from game #1.
    Try to send a video from app - it's using the account details from game #2.
     
    HCL, Jul 17, 2015
    #1

  2. surathunity3d

    surathunity3d

    Moderator

    Joined:
    Sep 30, 2014
    Posts:
    128
    Hi @HCL

    On Android - Can you please delete the data/cache and try sharing again?
    On iOS - Delete the app and re-deploy and try sharing again

    Cheers
    Surath
     
    surathunity3d, Jul 17, 2015
    #2

  3. HCL

    HCL

    Joined:
    Jul 1, 2014
    Posts:
    21
    Seems to only happen on iOS. Deleted and re-installed - same happened.

    Thanks for your prompt reply :)
     
    HCL, Jul 17, 2015
    #3

  4. Laumania

    Laumania

    Joined:
    Jun 27, 2012
    Posts:
    222
    I'm experiencing the exact same problem right now.

    Just wrote to the support:
    "
    Over a year ago I release a game on iOS called Memrace.
    https://itunes.apple.com/dk/app/memrace/id829561026?mt=8

    We are working on v2.0, and haven't looked much at this current version the last months.

    Some months are go I created a new game on Everyplay (for testing purposes on the new v2.0 of our game - called Memrace-beta).

    I did some tests and forgot about it.

    Now, I just downloaded our current live v1.2 version of Memrace and when I click the "Everyplay" button it takes me to the beta on!
    Why?

    The app that is currently out, SHOULD point to the actual Memrace game on Everyplay?

    PS: I would delete the Memrace-beta....if I could...it doesn't seems to be possible with is kind of a downer :(

    Hope you can help me and have a nice weekend.
    "
     
    Laumania, Aug 14, 2015
    #4

  5. Laumania

    Laumania

    Joined:
    Jun 27, 2012
    Posts:
    222
    Hehe...always good to re-read an email, after you send it.....Sorry for all the typos and I-AM-IN-A-HURRY mistakes :D
     
    Laumania, Aug 14, 2015
    #5

  6. ullatussimo

    ullatussimo

    Unity Technologies

    Joined:
    Jun 16, 2015
    Posts:
    108
    Answered Laumania through our ticket system, solution was to log out of Everyplay manually inside the application and then log back in. This is caused by EP session staying active. This can happen where two projects share codebase / package name / bundle id.

    @HCL, can you try this as well?

    Cheers,
    Simo
     
    ullatussimo, Aug 19, 2015
    #6

  7. Laumania

    Laumania

    Joined:
    Jun 27, 2012
    Posts:
    222
    Yes this worked for me :)
     
    Laumania, Aug 19, 2015
    #7

  8. HCL

    HCL

    Joined:
    Jul 1, 2014
    Posts:
    21
    Don't think it worked for me when I was trying to get around it - but I fixed the problem by going into the other account's settings on the EP dashboard, and removing the app store and play store ids.

    Would be really handy to be able to delete unwanted game accounts ;)
     
    HCL, Sep 2, 2015
    #8

  9. ullatussimo

    ullatussimo

    Unity Technologies

    Joined:
    Jun 16, 2015
    Posts:
    108
    Hello HCL,

    Thanks for the information!

    I will pass your feedback to our developers.

    Cheers,
    Simo
     
    ullatussimo, Sep 3, 2015
    #9

  10. pahe

    pahe

    Joined:
    May 10, 2011
    Posts:
    543
    @ullatussimo This still happens with the latest SDK. Causes a bit of confusion and would be great to be changed :)
     
    pahe, Sep 15, 2016
    #10