Essentials Pack voucher codes not working

I got an Essentials Pack from unity, several vouchers for asset store and they are not working

When I'm trying to use the code I'm getting an error "The voucher code is not valid"

I wrote to support about it, but they are not responding.

What should I do? Did anyone encountered such problems previously?

 

Same thing for me, still waiting on a response from Unity.

 

I have the same problem as well.

 

Same here, first time they give you an error to try later but when you try later, the code is not valid anymore... Waiting for their email response.

 

I have the same problem too

 

Same problem for me too.

 

And me in same situation. Vouchers code is invalid, no response in support

 

Anybody has an update on their situation?

 

It's about 3 days my support ticket in status "Open" So in my case I dont have any update.

 

Are you sure those aren't just spurious error messages? Check to see if your essentials are actually unlocked.

The past few codes I've received gave an error message but still worked.

 

What does mean "Check to see if your essentials are actually unlocked." ? Where I can check this? Thank you!

 

Nope it's not unlocked in download and if I search in the asset store, full price on the item's still showing

 

Oh, I understand. Same for me - full price for me too in asset store

 

Sorry, didn't mean to get your hopes up!

But the last few voucher codes I've added, it's given me an error like "this key is already in use," but it unlocked it anyway. Like maybe the check was happening after the unlock, or it was checking the key both before and after the unlock, for some strange reason.

 

Maybe the codes are good but the validator isn't working properly ...

 

same here , voucher code not valid

 

Same here, kinda annoying hopefully it's fixed

 

me too i had the same problem, i logged a ticket 3 days ago, without reply from their side until now .........

 

Same here. I guess support got flooded with mails, so I wonder why there is no official response to the problem after 4 days? Or at least an answer to our support calls...

 

Thanks for the response, Carti. Good to know it's been worked on, makes it easier to wait patiently.

 

Will someone update us if they get it working? Thanks

 

Just tried, didn't work out, maybe the resolve is still rolling out?

 

@Carti Is this somewhat related to the fact that https://www.assetstore.unity3d.com/en/#!/search/page=1/sortby=updated/query= doesn't display anything newer then friday? I am getting notifications about updates and can see some new assets in the rss feed (http://u3d.as/feed/latest.rss) but the search and/or filter seems to be broken.

 

Hi, Carti! Thank you for response. I have already opened support request #127944 but I still have no response and my vouchers doesnt work

 

@Carti I raised a ticket #128864 for this.

 

I just received codes 30 minutes prior to this post, and they are having the same issue.

 

please help me
I am having the same problem

 

Just wait 'till tomorrow, if it still doesn't work, come back here

 

what should I do

 

@Carti Should I wait before using vouchers if I get a response for my ticket(#127739)?

 

Wait untill tomorrow, if tomorrow the code are still broken, open a ticket (if you didn't already)

 

@bonsaisushi Thank you! Will keep you guys updated if it starts working me

 

What should I write to the ticket? My english very bad

 

Copy this below, it should go fine
"I've just received my Essential Pack codes but when I try to use them, I get an error that says the codes are invalid, can you help me?"

 

Thank you

 

Same for me. First I have an error pop up saying an error has occured, please try again later. And when I retry, I have another error the code is invalid.
I just submited a ticket

 

I just activated the codes, wait untill today and it should work for you too guys

 

Now everything is ok! All vouchers activated success! Thanks to everyone!

 

i confirm that works for me ..... thanks

 

My problem continues

 

What did you write?

Did you write voucher code?
What do I have to do in my 5 different asset 6 code

 

What did you write?

Did you write voucher code?
What do I have to do in my 5 different asset 6 code

 

What did you write?

Did you write voucher code?
What do I have to do in my 5 different asset 6 code

 

To download the your selected assets included with your subscription, please follow the steps below. Important: your voucher codes MUST be redeemed within 30 days of this email.
Login to your Unity Asset Store.
2. Click on your Asset Store profile icon in the top right corner, then click on My Asset Store Account.
3. Scroll down to the “Redeem Voucher” section.
4. Enter your first voucher code and click the Submit button. Repeat for remaining voucher codes.
5. Your assets will then be available for download from the Download Manager, which you can access from the top right corner of the page.

 

It's finaly working thanks everyone!

 

I still have the problem - the new error message I get is "Redeem Voucher 121.001 Input Error".