Feedback Error ironSourceSDK API: No interstitial configurations found

So I've been trying to migrate to Unity LevelPlay as suggested by Unity, yesterday I got my account approved (it was pretty quick, took less than 2 days), I integrated the SDK, installed ironSource and Unity Ads adapters, implemented the code, but I can't get anything to show up in the Android build, be it Test Mode on or off. For interstitial it shows this error:

Code (CSharp):

1.  Error ironSourceSDK API: No interstitial configurations found
2.  

and for rewarded the RewardedVideoOnAdUnavailable() event fires up whenever I try to load it. I tried adding new placements and calling the placement id to show up, nothing. In UnityAds it would at least show up a test screen or a test ad to confirm everything is working, but here, nothing.

Here's sample of my code, am I doing anything wrong? I doubt it

Code (CSharp):

1.     if (wasInit) return;
2.  
3.             switch (Application.platform)
4.             {
5.                 case RuntimePlatform.Android:
6.                     Debug.Log("ironSource: Android");
7.                     ironSourceAppID = IRONSOURCE_APPID_ANDROID;
8.                     break;
9.                 case RuntimePlatform.IPhonePlayer:
10.                     Debug.Log("ironSource: iOS");
11.                     ironSourceAppID = IRONSOURCE_APPID_IOS;
12.                     break;
13.             }
14.             // IronSource.Agent.setManualLoadRewardedVideo(true);
15.  
16.             IronSource.Agent.validateIntegration();
17.             Debug.Log("ironSource ads init begin: " + IronSource.unityVersion());
18.  
19.             IronSource.Agent.init(ironSourceAppID, IronSourceAdUnits.REWARDED_VIDEO, IronSourceAdUnits.INTERSTITIAL);
20.             IronSource.Agent.setUserId(CloudManager.Instance.PlayFabId);

also trying to load interstitial when sdk completes initialization

Code (CSharp):

1.     void SdkInitializationCompletedEvent()
2.         {
3.             Debug.Log("ironSource init complete");
4.  
5.             IronSource.Agent.loadInterstitial();
6.             wasInit = true;
7.             // IronSource.Agent.loadRewardedVideo();
8.         }

and to show the ad

Code (CSharp):

1.           if (IronSource.Agent.isRewardedVideoAvailable())
2.             {
3.                 IronSource.Agent.showRewardedVideo("Main_Menu");
4.  
5.                 //  Advertisement.Show(GetPlacementId(PlacementType.Rewarded), this);
6.             }
7.             else
8.             {
9.                 Init();
10.                 // IronSource.Agent.loadRewardedVideo();
11.                 AdNotAvailable();
12.             }

tried different options as you can see by the comments

 

Sent you a PM

 

Hello Unity-Team,

I have also the same problem, how to solve it ? I sent a ticket to ironSource-Team.
But until now, I didn't get a response.

 

I dmed you my ticket number

 

Thanks, LevelPlay-Team, now it's solved !

 

Hi can you share the resolution to this problem please? I'm getting the same error

Also, if I use the known-to-work appKey from the mediation demo mentioned above, everything works. It's only when I use my own appKey that it doesn't work.

By the way my IronSource account is an old one, at least 5 years old or more. It's been dormant all this time, but now I have a game I want to release so I'm using the account again. Could it be related to that?

 

Hi, no I don’t recall the account ever being approved so maybe that’s it. I didn’t think I needed approval to serve test ads but it sounds like I’m wrong.

I’ll open a ticket when I get home later thanks

 

We have our second game publishing and encountering this on our second game. Test ads were working normally. But as we added other networks to the mediation and leave the testing mode, it stopped working. There is no approval submission option either. So, created a ticket too.

 

I'm also having the same issue... my account is approved but I can't get test ads. When I try the I'm getting
[ironSource SDK] API: No rewarded video configurations found

@unity_11DA186B7F6DEA0E306F I DM'd you with the support ticket

 

The same problem for me. Can somebody help me? Ticket 00361075

 

I have also the same problem, how to solve it ?

 

Hi @cnguyen_unitylevelplay,
I am having the same error
" Error ironSourceSDK API: No banner configurations found"
my test ads were running before.
After I published my app and turned off test mode, the ads stopped showing. now even test ads on test devices are not showing.
my account was approved recently and I added company details and payment methods.
My ticket number is 00377332.

 

Same issue form my side, payment and tax details was provided and account seems to be approved.
Dropped a DM

 

Having the same issue. It works fine with another app key. Sent you a dm

 

For those wondering about the solution. I had the "Error ironSourceSDK API: No interstitial configurations found" error, couldnt fix it, then I tried appkey from my other app and it worked fine! So I contacted ironsource support and they fixed it.