[Solved] Error: Cannot get revision from server

Hello,

What's the next thing to try after getting this error:


I tried doing a fresh checkout of the entire project, but get the same error.

Here's what I see via the web interface:



Thanks,
Adam

Update: This issue appears to have fixed itself.

 

If you just saw this, it was likely caused by a service outage: http://status.cloud.unity3d.com/pag...9f233f22d07560001056#57b98f6c097aa14d7f0018c4

Apologies for the hiccup! Everything should be recovered, now.

 

@bradunity: Yep, that was it. Thanks for the service status link.

 

I often get this problem, could it be some internet speed problem?

 

i get this problem just now. and i can't reach asset store from editor.
If i change DNS on google (8.8.8.8, 4.4.4.4) asset store works...Sometimes! Collab do not.

 

Hi @JexterMagesStudio! Sorry the late reply. You can try using our Network Reporting Tool and get in touch with our Support Team so that they can help figure out if your network conditions are optimal.

 

Hi @Waldysimus! Can try using our Network Reporting Tool and get in touch with our Support Team so that they can help figure out what's interfering with your connection to Collab?

 

Hi, I ran into this issue today. I work a lot from my local café and it is usually no problem, but today Collab does not work at this locale, and since it is a public network with some limitations I ran the Network Reporting Tool, attaching the log. Would be nice to know if this was a temporary issue on Unitys servers or if I need to find a better connection.

 

Hi Goffa, Collaborate was offline this morning, but has been back up for a few hours now

 

Sorry for the temporary service outage! You can read more about it here. Collab should be behaving normally now.

 

Hi @ryanc-unity , here's my unity networking report.
I can't upload nor download on collab. It says "Cannott get revision from server"

the real extension is .log, i changed it to .txt cuz .log can't be uploaded here

Thank you for helping

 

Hi @Keyserjaya99! Thanks for your network report. Could you also open a support ticket through the Collaborate section of the Developer Dashboard on your project so that we can get more information from it and get back to you faster?

 

I am sorry to tell you that this problem has already upset our team for 3 days.When we click the 'Collab' button,it promps 'cannot get revision from server'.I want to ask why this will happen and hope you can resolve this problem soon.There's not much time left for our team to develop...

 

I regret to tell you that I cannot upload the changes of my project to the cloud. When I click the "collab", it keeps telling me that it cannot get revision from server instead. Here is my network report log. Could you please figure out what wrong it is with my network or other settings? Thanks!

 

Hi @Ad_In and @superTaurus! It seems like both of you are running into similar issues timeout issues trying to connect to our services. Could you try using the Upload test option for our Network Reporter Tool and send in that report too? You can learn how to use it here: http://public.cloud.unity3d.com/network_reporter/upload.html.