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Other [Enterprise Network] Unity hub is unable to get local issuer certificate

Discussion in 'Unity Hub' started by unity_446A6016EBBDAA94D839, May 31, 2023.

  1. unity_446A6016EBBDAA94D839

    unity_446A6016EBBDAA94D839

    Joined:
    May 31, 2023
    Posts:
    1
    Hello!

    My computer is behind a enterprise/business network, it is using a WSS agent instead of a proxy.

    I followed the guide for configuration of package manager.

    • Verify successful access to:
      • Test-NetConnection -Port 443 packages.unity.com
      • Test-NetConnection -Port 443 download.packages.unity.com
      • Test-NetConnection -Port 443 upm-cdn.unity.com
      • Test-NetConnection -Port 80 packages.unity.com
      • Test-NetConnection -Port 80 download.packages.unity.com
      • Test-NetConnection -Port 80 upm-cdn.unity.com
    • Create the "C:\ProgramData\Unity\config\upmconfig.toml" and the "unity_cert.pem".
    But it seems like it doesn't fix it. I still getting the following error:
    Code (JavaScript):
    1. D:\ideSoftware\unity\Unity Hub>
    2. Checking for update
    3. Found version 3.4.2 (url: UnityHubSetup.exe)
    4. Downloading update from UnityHubSetup.exe
    5. updater cache dir: C:\Users\SRT\AppData\Local\unityhub-updater
    6. Update has already been downloaded to C:\Users\SRT\AppData\Local\unityhub-updater\pending\UnityHubSetup.exe).
    7. Error occurred in handler for 'templates/getAllTemplates': [CombinedError: [Network] request to https://live-platform-api.prd.ld.unity3d.com/graphql failed, reason: unable to get local issuer certificate] {
    8.   graphQLErrors: [],
    9.   networkError: FetchError: request to https://live-platform-api.prd.ld.unity3d.com/graphql failed, reason: unable to get local issuer certificate
    10.       at ClientRequest.<anonymous> (D:\ideSoftware\unity\Unity Hub\resources\app.asar\node_modules\node-fetch\lib\index.js:1491:11)
    11.       at ClientRequest.emit (node:events:526:28)
    12.       at ClientRequest.emit (node:domain:475:12)
    13.       at TLSSocket.socketErrorListener (node:_http_client:442:9)
    14.       at TLSSocket.emit (node:events:526:28)
    15.       at TLSSocket.emit (node:domain:475:12)
    16.       at emitErrorNT (node:internal/streams/destroy:157:8)
    17.       at emitErrorCloseNT (node:internal/streams/destroy:122:3)
    18.       at process.processTicksAndRejections (node:internal/process/task_queues:83:21) {
    19.     type: 'system',
    20.     errno: 'UNABLE_TO_GET_ISSUER_CERT_LOCALLY',
    21.     code: 'UNABLE_TO_GET_ISSUER_CERT_LOCALLY'
    22.   },
    23.   response: undefined
    24. }
    25. [14512:0530/145915.534:ERROR:gpu_init.cc(481)] Passthrough is not supported, GL is disabled, ANGLE is
    26.  
    This is the upm-diagnostic-report
    Code (JavaScript):
    1. Unity Package Manager Diagnostics (v0.2.0)
    2. ============
    3. Ran 6 checks
    4. ============
    5. 2 succeeded
    6. 4 failed
    7. ============
    8. ❌ UPM registry reachable (FAIL)
    9. Make an HTTP request to the UPM package registry
    10. >> Connection error.
    11.  
    12. ❌ Ping UPM registry (FAIL)
    13. Measure the latency of the UPM package registry API
    14. >> No successful pings could be made in 5.184 seconds (22 failed)
    15.  
    16. ❌ Ping UPM download (FAIL)
    17. Measure the latency of the UPM package download endpoint
    18. >> No successful pings could be made in 5.206 seconds (18 failed)
    19.  
    20. ❌ UPM registry download speed (FAIL)
    21. Test the Internet connection using the UPM package registry
    22. >> Connection error.
    23.  
    24. ✅ HTTP proxy environment variables (PASS)
    25. Detect whether proxy-related environment variables are set (HTTP_PROXY, HTTPS_PROXY, ALL_PROXY, NO_PROXY, UNITY_PROXYSERVER, UNITY_NOPROXY)
    26. >> No proxy support has been configured through environment variables.
    27.  
    28. ✅ UPM health check (PASS)
    29. Start the UPM process and call its health endpoint
    30. >> Server start duration: 2458.00 ms
    31. >> Server response duration: 549.40 ms
    32. >> Server response:
    33. >> {"status":"OK","nodeVersion":"v16.13.1","upmVersion":"v5.1.1"}