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Editor Download Failed: Incomplete or corrupted download file

Discussion in 'Unity Hub' started by nickfourtimes, Feb 24, 2018.

  1. yashwanthd1998

    yashwanthd1998

    Joined:
    Sep 17, 2019
    Posts:
    7
    Fix the issue for users sake
     
    Tony-Lovell likes this.
  2. Max_Bol

    Max_Bol

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    May 12, 2014
    Posts:
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    I can confirm that, currently, it impossible for me to download anything with the Unity HUB.
    This is the worse download manager I have crossed in the last 15 years.
    It doesn't work at all with :
    - Fluctuating networks
    For example, if your router is even just a tad bit older, it fluctuation will make the download fails.
    - Low speed network
    For some reason, it seems we're all supposed to have high connection to be able to update Unity properly.
    The minimal download speed required is supposedly around 8MB/s. I'm at 1.8MB/s and the download fails after 10 secs 100% of the time.

    While the manual download is a solution, it comes with some issues where Unity doesn't recognize that you downloaded the API properly and ask you to "Get it from the HUB". It's a system bound to fails on such a useless network system.
     
    TerrorPista likes this.
  3. VerySadPepe

    VerySadPepe

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    Oct 6, 2019
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    It is a webview with AngularJS application in it.

    Unity recently got another $400 million in funding and still outsource development to India?
    Seriously WTF?
     
  4. raphael_423

    raphael_423

    Joined:
    Oct 4, 2019
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    I have the same problem. Last time this happened, I had to reinstall Unity. I'm not 100% sure, but I think that to solve the problem, we need a high internet connection.
     
  5. WayneJP

    WayneJP

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    Jun 28, 2019
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    I solved this problem by run unity hub as administrator on windows10
     
  6. neerajkumarp40

    neerajkumarp40

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    Nov 5, 2019
    Posts:
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    i have tried to download the unity latest release version with android support module but before remaining a little bit to get downloaded it always shows me an popup message i.e. "Incomplete or corrupted download file " i have tried this many times and its really frustrating !! can someone please help me out
     
  7. ufukgurbulak

    ufukgurbulak

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    May 29, 2019
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    After 10 times failed download , I decided firewall off , and install successfully completed (On Windows 10 Home)
     
  8. ZenTeapot

    ZenTeapot

    Joined:
    Oct 19, 2014
    Posts:
    65
    THIS IS STILL HAPPENING! AS OF 2019.12.. JESUS CHRIST
    Tried downloading 2018.4.13f(LTS) in Unity Hub. Tried 10 times and failed 10 times.
    Tried running hub as administrator, no use.
    Tried turning off firwall completely, doesn't work.
    Tried only installing the editor, no other modules, still useless.
    This is on my fresh T490 laptop with a fresh windows 10 pro install, on a 1000m fiber ethernet. My steam download speed is 25-50mb/s actual.
    I don't understand what the hell is wrong with unity. I even bought 2 pro licenses. I must have gone mad.
    Good job, unity. I've never seen any other major software company that's paid such dollars keep having this kind of retarded software problems.
    Do you even have proper software engineers properly looking at those issues? Drop all your unfounded AAA game ambitions if you can't even get a download manager to work.
     
  9. kiba095

    kiba095

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    Jul 29, 2015
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    Still happening to this date, Ive tried all the remedies offered from this thread. BOTH ubuntu18.03 and win10 hubs had the same fails in downloading. Who has a torrent installer here. at least for linux... anyone? .deb file? somebody?
     
  10. oldcucumber

    oldcucumber

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    Jan 1, 2020
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    Same issue on win10!
    Known hints gives no result. Clean install of win10 gives no result.
    Looks like it is new win10 update problem with some premissions.
    Few weeks ago succesfully installed Unity and uTorrent to new notebook, now it has same (as on PC) problem with downloading utorrent.exe: Chrome downloads 3,2/3,2 Mb, then stuck with network error, Edge doesnt start downloading.
    Another PC (win7pro) after today's update has same issue with uTorrent.exe, but Unity installs correctly.
     
    Last edited: Jan 1, 2020
  11. oldcucumber

    oldcucumber

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    Jan 1, 2020
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    Ok, guys from answers.microsoft.com says its NOT win10 security problem. I made copy of Unity files from another PC and manually installed vcredist, looks like it works, but Im still not happy.
     
  12. Krxtopher

    Krxtopher

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    Nov 30, 2013
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    Resolution (Windows): As mentioned by someone above, I was able to resolve the download and install problem by explicitly launching Unity Hub as an administrator (right-click on icon and choose "Run as administrator".)

    A suggestion to the Unity team: Consider providing more descriptive (and accurate) error messaging when Hub doesn't have the required permissions to download and install successfully, perhaps even including suggestions of things to try to resolve the issue.
     
    shortnotion likes this.
  13. shortnotion

    shortnotion

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    May 20, 2015
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    I’m also (still) having this problem;
    • Unity Hub version; 2.2.2
    • OS: macOS Catalina 10.15.3
    • Attempting to install:Unity 2019.3.1f1

    Aside from failing repeated attempts to install the latest Unity editor (with minimal components; I just leave “Mac Build support” selected), Unity Hub also leaves many incomplete installers lying around in the temporary download folders; /var/folders/fw/pw_62rc548l7cvy3mdd3pn5h0000gn/T/unityhub-*


    /Users/<username>/Library/Application Support/UnityHub/logs/info-log.json:


    {"moduleName":"DownloadRequest","level":"info","message":"[ 'Starting the download of https://beta.unitychina.cn/download/89d6087839c2/MacEditorInstaller/Unity-2019.3.1f1.pkg to /var/folders/fw/pw_62rc548l7cvy3mdd3pn5h0000gn/T/unityhub-9ea6a1c0-4fef-11ea-89ec-ad7598623d89/Unity-2019.3.1f1.pkg' ]","timestamp":"2020-02-15T12:35:21.754Z"}

    {"moduleName":"EditorDownloader","level":"info","message":"[ 'Editor Download 2019.3.1f1: downloads starting, total size: 2.00GB)' ]","timestamp":"2020-02-15T12:35:21.754Z"}

    Then, after a couple of minutes;


    {"moduleName":"DownloadsCluster","level":"info","message":"[ 'Cluster cluster-2019.3.1f1: Finished' ]","timestamp":"2020-02-15T12:37:51.324Z"}

    {"moduleName":"EditorDownloader","level":"info","message":"[ 'Editor Downloader 2019.3.1f1: end event for cluster' ]","timestamp":"2020-02-15T12:37:51.324Z"}

    {"moduleName":"DownloadManager","level":"info","message":"[ 'download ended with status: 3 /var/folders/fw/pw_62rc548l7cvy3mdd3pn5h0000gn/T/unityhub-9ea6a1c0-4fef-11ea-89ec-ad7598623d89/UnitySetup-Mac-IL2CPP-Support-for-Editor-2019.3.1f1.pkg' ]","timestamp":"2020-02-15T12:37:51.324Z"}

    {"moduleName":"EditorDownloader","level":"info","message":"[ 'Editor Downloader 2019.3.1f1: end event for editor' ]","timestamp":"2020-02-15T12:40:46.508Z"}

    {"moduleName":"EditorDownloader","level":"info","message":"[ 'Editor Download 2019.3.1f1: Finished' ]","timestamp":"2020-02-15T12:40:46.508Z"}

    {"moduleName":"DownloadManager","level":"info","message":"[ 'download ended with status: 3 /var/folders/fw/pw_62rc548l7cvy3mdd3pn5h0000gn/T/unityhub-9ea6a1c0-4fef-11ea-89ec-ad7598623d89/Unity-2019.3.1f1.pkg' ]","timestamp":"2020-02-15T12:40:46.510Z"}
     
    Last edited: Feb 15, 2020
  14. shortnotion

    shortnotion

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    May 20, 2015
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    UP! Also can't add module to existing unity editor install.
     
  15. emilkj

    emilkj

    Joined:
    Sep 13, 2018
    Posts:
    4
    Got it working after some trial and error.
    I deselected all the modules (including documentation, iOS, etc) and only installed the 'base' editor.
    Afterwards I added the "iOS" module (which I needed) - installed and working fine, without corrupt file messages or errors.

    • Unity Hub version; 2.3.0
    • OS: macOS Catalina 10.15.3
    • Attempting to install:Unity 2019.2.19f1
     
  16. redijpranoti

    redijpranoti

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    Mar 29, 2020
    Posts:
    1
    facing the same "incomplete or corrupt download file" issue while downloading Unity 2019.
     
  17. Kunal3003

    Kunal3003

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    Apr 5, 2020
    Posts:
    1
    While downloading the editor for first time it's showing error incomplete download file Or corrupted like this it happened several times what to do now?
     
  18. Superslonik079

    Superslonik079

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    Apr 11, 2020
    Posts:
    2
    Hello guys ! I keep getting the same problem with editor download ("Incomplete or corrupted file"). I am using Macbook Pro 2017 and I tried to use sudo chown root command in the application directory, however it didn't work. I reinstalled the Hub million times and it does not help as well. Can you please help me with that, because I felt very excited about my project and now the only feeling that is left is disappointment ?
     
    himanshuaneja99 likes this.
  19. Humbat

    Humbat

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    Apr 25, 2020
    Posts:
    2
    Hello im on 2020 and when I try to download it i click install unity then create an unity ID, click on project empty 3d ,and it starts downloading when it comes to 30% it says install unity and so on create unity ID PLEASE HELP ME FIXING. I'm bored staying at home i need unity
     
  20. Humbat

    Humbat

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    Apr 25, 2020
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    I'm having the same problem
     
  21. Adityav664

    Adityav664

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    Feb 8, 2020
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    i have tried everything even i unchecked the modules option then also i have same problem????
     
  22. KaizoRoz

    KaizoRoz

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    May 7, 2020
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    1
    Wow I always getting the corrupted or incomplete message
     
  23. Kidsideporker

    Kidsideporker

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    May 16, 2020
    Posts:
    1
    I'm 13 and new to this Unity thing trying to learn how to code some games; what's frustrating is my Mac keeps saying "corrupt file" what do I do?
    I read through some other comments they say add a unity editor with less packages but that didn't work. reset my computer didn't work! I'M CONFUSED!
     
  24. himanshuaneja99

    himanshuaneja99

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    May 20, 2020
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    Yeah the same problem with me too! Tried every possible solution but still doesn't work. Has anyone found any solutions? Also, what are the developers doing not solving this issue since 2018?
     
  25. micos7

    micos7

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    Jan 26, 2018
    Posts:
    2
    Right click Unity hub executable go to security tab and give full control to Everyone user and the current user.(Windows 10)
     
    lsynkowski likes this.
  26. ahmedaniss

    ahmedaniss

    Joined:
    Sep 18, 2019
    Posts:
    98
    i fix this issue here
     
    Last edited: Jul 28, 2020
  27. shortnotion

    shortnotion

    Joined:
    May 20, 2015
    Posts:
    8
    Now on Unity Hub Version 2.3.3, can't believe this is still an issue. It can not perform the single most basic task it was designed for; dowloading and installing the latest Unity editor.

    Code (JavaScript):
    1. {"moduleName":"DownloadRequest","level":"info","message":"[ 'Starting the download of https://download.unitychina.cn/download_unity/ca4bfb872f47/MacEditorInstaller/Unity-2019.4.0f1.pkg to /var/folders/fw/pw_62rc548l7cvy3mdd3pn5h0000gn/T/unityhub-b7be3ac0-b132-11ea-b781-59ab8552f90a/Unity-2019.4.0f1.pkg' ]","timestamp":"2020-06-18T07:09:59.311Z"}
    2. {"moduleName":"EditorDownloader","level":"info","message":"[ 'Editor Download 2019.4.0f1: downloads starting, total size: 2.01GB)' ]","timestamp":"2020-06-18T07:09:59.315Z"}
    3. {"moduleName":"LocalProject","level":"info","message":"[ 'openProject projectPath: /Users/mark/code/_bob/unitywifi/UnityTestProject, current editor:',\n  undefined ]","timestamp":"2020-06-18T07:12:47.663Z"}
    4. {"moduleName":"RestEvent:Project","level":"info","message":"[ 'onProjectOpen data:',\n  { projectPath: '/Users/mark/code/_bob/unitywifi/UnityTestProject' } ]","timestamp":"2020-06-18T07:12:47.664Z"}
    5. {"moduleName":"UnityIPCServer","level":"info","message":"[ 'client process has connected to /tmp/Unity-hubIPCService.sock!' ]","timestamp":"2020-06-18T07:13:16.246Z"}
    6. {"moduleName":"DownloadRequest","level":"warn","message":"[ 'Something went wrong while downloading https://download.unitychina.cn/download_unity/ca4bfb872f47/MacEditorInstaller/Unity-2019.4.0f1.pkg Error: ESOCKETTIMEDOUT Error: ESOCKETTIMEDOUT\\n    at ClientRequest.<anonymous> (/Applications/Unity Hub.app/Contents/Resources/app.asar/node_modules/request/request.js:816:19)\\n    at Object.onceWrapper (events.js:282:20)\\n    at ClientRequest.emit (events.js:194:13)\\n    at ClientRequest.EventEmitter.emit (domain.js:469:20)\\n    at TLSSocket.emitRequestTimeout (_http_client.js:673:40)\\n    at Object.onceWrapper (events.js:282:20)\\n    at TLSSocket.emit (events.js:194:13)\\n    at TLSSocket.EventEmitter.emit (domain.js:469:20)\\n    at TLSSocket.Socket._onTimeout (net.js:429:8)\\n    at listOnTimeout (internal/timers.js:535:17)' ]","timestamp":"2020-06-18T07:21:39.905Z"}
    7. {"moduleName":"DownloadRequest","level":"warn","message":"[ 'Something went wrong while checking progress of https://download.unitychina.cn/download_unity/ca4bfb872f47/MacEditorInstaller/Unity-2019.4.0f1.pkg Error: ESOCKETTIMEDOUT Error: ESOCKETTIMEDOUT\\n    at ClientRequest.<anonymous> (/Applications/Unity Hub.app/Contents/Resources/app.asar/node_modules/request/request.js:816:19)\\n    at Object.onceWrapper (events.js:282:20)\\n    at ClientRequest.emit (events.js:194:13)\\n    at ClientRequest.EventEmitter.emit (domain.js:469:20)\\n    at TLSSocket.emitRequestTimeout (_http_client.js:673:40)\\n    at Object.onceWrapper (events.js:282:20)\\n    at TLSSocket.emit (events.js:194:13)\\n    at TLSSocket.EventEmitter.emit (domain.js:469:20)\\n    at TLSSocket.Socket._onTimeout (net.js:429:8)\\n    at listOnTimeout (internal/timers.js:535:17)' ]","timestamp":"2020-06-18T07:21:39.906Z"}
    8. {"moduleName":"EditorDownloader","level":"info","message":"[ 'Editor Downloader 2019.4.0f1: end event for editor' ]","timestamp":"2020-06-18T07:21:39.906Z"}
    9. {"moduleName":"EditorDownloader","level":"info","message":"[ 'Editor Download 2019.4.0f1: Finished' ]","timestamp":"2020-06-18T07:21:39.907Z"}
    10. {"moduleName":"DownloadManager","level":"info","message":"[ 'download ended with status: 3 /var/folders/fw/pw_62rc548l7cvy3mdd3pn5h0000gn/T/unityhub-b7be3ac0-b132-11ea-b781-59ab8552f90a/Unity-2019.4.0f1.pkg' ]","timestamp":"2020-06-18T07:21:39.908Z"}
    It does succeed in filling up my HD with GBs worth of garbage data though.
     
  28. Aca

    Aca

    Joined:
    Apr 22, 2014
    Posts:
    10
    Running Unity Hub as administrator didn't helped on installing Unity 2020.1.0b12...
     
  29. billsabram

    billsabram

    Joined:
    Jun 1, 2020
    Posts:
    1
    Thank you, augustinus, your fix worked for me. I was able to install an archived version of Unity that matched the version needed for some ARFoundations samples. Unity Hub kept throwing that "Incomplete or corrupted download file" error message until I changed the owner of the Unity Hub app. Thanks again!
     
  30. ahmedaniss

    ahmedaniss

    Joined:
    Sep 18, 2019
    Posts:
    98
    problem fixed here :
     
  31. Tony-Lovell

    Tony-Lovell

    Joined:
    Jul 14, 2014
    Posts:
    127
    Ok.. so the issue on Mac seems to be nothing more than a privileges issue, and 28 months later no fix has been made?
     
  32. CYANIDE99

    CYANIDE99

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    Aug 23, 2020
    Posts:
    1
    no log file is generated or resent in the folder .
     
  33. Andrew-Brett-Watson

    Andrew-Brett-Watson

    Joined:
    Sep 28, 2013
    Posts:
    7
    I'm genuinely annoyed. I work long hours and don't often get time in the weekend. Its Sept 2020 and I can't install unity on macOS (mojave) - I have wasted most of the day and still no result.

    always the error: Editor Download Failed: Incomplete or corrupted download file

    I am only trying to install unity (no build support)
    I have chown'd the files as shown by some users.
    I have set permissions to read/write for all users.
    I have checked disk space
    I have removed the unity hub app and preferences etc with an app deleter.

    Still, the installer doesn't finish within the hub. Looking into the logs I see:
    Error: read ECONNRESET

    I tried downloading the installer from here:
    https://unity3d.com/get-unity/downl...63.1663396774.1600439086-512790847.1599771731

    But the installer doesn't work "Failed to download the component - the network connection was lost".
    (no I don't have problems with the network on anything else and I downloaded the installer and unity hub ok.)

    Worst day off ever.

    You have spent a lot of energy on the product, whats the point if it wont install?
     
    m0guz likes this.
  34. m0guz

    m0guz

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    Mar 4, 2015
    Posts:
    32
    I wasted my two days recently, and one day gone to download Unity from Hub. If you can configure Android build tools (if you build for android), then you should definitely use torrent file (https://unity3d.com/get-unity/download/archive) You can find torrent files bu clicking dropdown button. If file is incomplete or crc fails, your torrent client will only download the corrupt section of the file, and that small feature what Unity Hub needs but I am not expecting Unity developer to implement this useful feature.
     
  35. Andrew-Brett-Watson

    Andrew-Brett-Watson

    Joined:
    Sep 28, 2013
    Posts:
    7
    Update. I just tried again last night and it worked. I have no idea why. My gut feeling is simply that the file download get interrupted because of something on the unity server side (I never have any other problems with downloads).

    In any case a horrible/broken experience. If it is the installer, it should (imho) be fixed, this thread is almost three years old. But I don't think its that, I think its the download getting interrupted.
     
  36. wcburg1

    wcburg1

    Joined:
    Mar 23, 2018
    Posts:
    19
    I'm having the same issues as many other people here it seems, although nothing has worked for me. (I'm on Windows 10)
    Basically I had to update Unity because of (surprise) another bug in Unity 2019 which would automatically collect device data making it such that the Google Play store constantly rejects a build.
    After three full days of attempting to install Unity 2020.1.6f with all of the correct modules including Android SDK/NDK and JDK, I still have not gotten it to work. Basically I can install it without the Unity Hub, but wouldn't you know installing it without the hub doesn't allow you to install the Android SDK/NDK and JDK modules, and for some reason 2020.1.6f ONLY works with an NDK version that isn't even on the internet.
    Seriously, the build will not work without a specific version of the NDK that you cannot find on the android ndk download archive. Meaning you can only download it on the Hub.
    I've tried every fix out there to get it to download on the hub, including:
    -Running as administrator (doesn't even start the download, just freezes)
    -Disabling Windows Firewall
    -Deleting download progress JSON file in AppData
    -Turning off Force Randomization For Images in Exploit Protection
    And downloading it without the components in the Hub is useless to me because I need the NDK that for some reason you can only download via the Hub.
    So basically for me the Hub is unusable. It would be a little more excusable if the Unity Hub was totally new or in Alpha, or these issues had not been happening for so long, or they gave you other options for downloading the components that you need to run the product, but none of those are true. Unity Hub has been out for years, these problems have been happening to many people for years, and still no fix, and they make it so that you have no other option to get the components you need.
    (log file for anyone who's curious)

    Code (JavaScript):
    1. {"moduleName":"App","level":"info","message":"[ 'Checking arguments for Windows custom URI scheme' ]","timestamp":"2020-09-23T01:05:55.149Z"}
    2. {"moduleName":"App","level":"info","message":"[ 'No custom URI argument found' ]","timestamp":"2020-09-23T01:05:55.150Z"}
    3. {"moduleName":"SystemInfo","level":"info","message":"[ 'Hub version: 2.4.0' ]","timestamp":"2020-09-23T01:05:55.158Z"}
    4. {"moduleName":"SystemInfo","level":"info","message":"[ 'Hub path: C:\\\\Program Files\\\\Unity Hub\\\\Unity Hub.exe' ]","timestamp":"2020-09-23T01:05:55.158Z"}
    5. {"moduleName":"SystemInfo","level":"info","message":"[ 'Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz; Windows 10 (10.0.0) 64bit' ]","timestamp":"2020-09-23T01:05:55.168Z"}
    6. {"moduleName":"HubSettings","level":"info","message":"[ { cloudEnvironment: 'production',\n    accessTokenIntervalPeriod: 5000,\n    servicesUrlInterval: 900000,\n    hubConfigInterval: 3600000,\n    releasesRefreshInterval: 3600000,\n    recentProjectInterval: 60000,\n    downloadClusterInterval: 1000,\n    downloadEditorInterval: 1000,\n    refreshTokenValidity: 2592000000,\n    checkForUpdateInterval: 43200000,\n    sendAnalyticsEventsInterval: 60000,\n    maxSizeForAnalyticsQueue: 500,\n    downloadRequestTimeout: 30000,\n    globalConfigFolder: 'C:\\\\ProgramData\\\\Unity\\\\config' } ]","timestamp":"2020-09-23T01:05:55.182Z"}
    7. {"moduleName":"CloudConfig","level":"info","message":"[ 'Cloud Config endpoint: https://public-cdn.cloud.unity3d.com/config/production' ]","timestamp":"2020-09-23T01:05:55.183Z"}
    8. {"moduleName":"SystemInfo","level":"info","message":"[ 'Hub process is running in User mode' ]","timestamp":"2020-09-23T01:05:55.212Z"}
    9. {"moduleName":"LocalConfig","level":"info","message":"[ 'Local Config endpoint: https://public-cdn.cloud.unity3d.com/hub/prod/hubConfig.json' ]","timestamp":"2020-09-23T01:05:55.356Z"}
    10. {"moduleName":"TokenManager","level":"info","message":"[ 'Init' ]","timestamp":"2020-09-23T01:05:55.358Z"}
    11. {"moduleName":"TokenManager","level":"info","message":"[ 'Done init' ]","timestamp":"2020-09-23T01:05:55.360Z"}
    12. {"moduleName":"Download","level":"info","message":"[ 'Init' ]","timestamp":"2020-09-23T01:05:55.360Z"}
    13. {"moduleName":"EditorManager","level":"info","message":"[ 'Init' ]","timestamp":"2020-09-23T01:05:55.360Z"}
    14. {"moduleName":"Releases","level":"info","message":"[ 'Releases endpoint: https://public-cdn.cloud.unity3d.com/hub/prod/releases-win32.json' ]","timestamp":"2020-09-23T01:05:55.361Z"}
    15. {"moduleName":"EditorList","level":"info","message":"[ 'init' ]","timestamp":"2020-09-23T01:05:55.362Z"}
    16. {"moduleName":"customInstallLocation","level":"info","message":"[ 'Custom install path not present.' ]","timestamp":"2020-09-23T01:05:55.363Z"}
    17. {"moduleName":"EditorFolderScanner","level":"info","message":"[ '1 out of 1 valid paths found in path: C:\\\\Program Files\\\\Unity\\\\Hub\\\\Editor' ]","timestamp":"2020-09-23T01:05:55.364Z"}
    18. {"moduleName":"Installer:ReleaseFileIO","level":"info","message":"[ 'read C:\\\\Program Files\\\\Unity\\\\Hub\\\\Editor\\\\2020.1.6f1\\\\modules.json' ]","timestamp":"2020-09-23T01:05:55.364Z"}
    19. {"moduleName":"InstalledEditorLocation","level":"warn","message":"[ 'Failed to read from C:\\\\Program Files\\\\Unity\\\\Hub\\\\Editor\\\\2020.1.6f1\\\\modules.json, using fallback release info' ]","timestamp":"2020-09-23T01:05:55.365Z"}
    20. {"moduleName":"customInstallLocation","level":"info","message":"[ 'Cannot scan custom location (no path set).' ]","timestamp":"2020-09-23T01:05:55.365Z"}
    21. {"moduleName":"LocatedEditorStorage","level":"info","message":"[ '0 located Editors found in storage' ]","timestamp":"2020-09-23T01:05:55.366Z"}
    22. {"moduleName":"EditorApp","level":"info","message":"[ 'Init' ]","timestamp":"2020-09-23T01:05:55.369Z"}
    23. {"moduleName":"Auth","level":"info","message":"[ 'Init' ]","timestamp":"2020-09-23T01:05:55.369Z"}
    24. {"moduleName":"LicenseClient","level":"info","message":"[ 'Init' ]","timestamp":"2020-09-23T01:05:55.496Z"}
    25. {"moduleName":"LicenseFSM","level":"info","message":"[ 'uninitialized --> initializing' ]","timestamp":"2020-09-23T01:05:55.496Z"}
    26. {"moduleName":"LicenseClient","level":"info","message":"[ 'License initialized' ]","timestamp":"2020-09-23T01:05:55.557Z"}
    27. {"moduleName":"LicenseFSM","level":"info","message":"[ 'initializing --> licenseValid' ]","timestamp":"2020-09-23T01:05:55.558Z"}
    28. {"moduleName":"LicenseClient","level":"info","message":"[ 'New license verified' ]","timestamp":"2020-09-23T01:05:55.558Z"}
    29. {"moduleName":"learnContentService","level":"info","message":"[ 'Learn content endpoint: https://learn.unity.com/api/learn/hublist' ]","timestamp":"2020-09-23T01:05:55.558Z"}
    30. {"moduleName":"AutoUpdater","level":"info","message":"[ 'Init' ]","timestamp":"2020-09-23T01:05:55.559Z"}
    31. {"moduleName":"AutoUpdater","level":"warn","message":"[ 'Missing update server path' ]","timestamp":"2020-09-23T01:05:55.679Z"}
    32. {"moduleName":"AutoUpdater","level":"info","message":"[ 'Checking for hub updates' ]","timestamp":"2020-09-23T01:05:55.679Z"}
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    502. {"moduleName":"Auth","level":"info","message":"[ 'Successfully logged in' ]","timestamp":"2020-09-23T06:03:09.160Z"}
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    959.  
     
    Last edited: Sep 24, 2020
  37. Nicklighttekdd

    Nicklighttekdd

    Joined:
    Sep 23, 2020
    Posts:
    1
    This is what worked for me:
    I uninstalled my unity editor and unity hub.
    I redownloaded just the unity hub.
    I allowed all the permissions for all accounts for unity hub by right clicking the icon, going to properties, then going to security.
    I ran unity hub as administrator.
    Then I deleted the temporary files that had been downloaded by unity hub previously.
    I installed just the unity editor I wanted from within unity hub with no modules checked.
    One at a time I added the modules I wanted. One of the modules failed, but it worked once I tried it again.
    The idea is to the idea it to do all of your installing from just unity hub.
     
  38. wcburg1

    wcburg1

    Joined:
    Mar 23, 2018
    Posts:
    19
    Fixed my issue everybody, looks like it was just an issue of my internet speed.
    I moved about a week ago, the post I made was just before the move when I still had Optimum.
    Moved to a new place, got Fios, no more issues!
    It seems like the Unity Hub just will not download what it needs if your internet is below a certain speed. Still pretty S***ty tbh, not everyone has access to great internet. This is definitely a Unity Hub issue because even though Optimum sucks I didn't have problems downloading other things such as the Unity Editor itself.
    My advice to anyone having chronic issues of this type is to not only try the solutions I tried as outlined in my post but to also find better internet, i.e. at an internet cafe or coffee shop, and try there.
     
  39. rosco_y

    rosco_y

    Joined:
    Aug 3, 2016
    Posts:
    99
    I downloaded UnitySetup64-2020.2.4f1.exe from the archive -- that worked for me.
     
  40. ahmedaniss

    ahmedaniss

    Joined:
    Sep 18, 2019
    Posts:
    98
    Problem fixed here :
     
  41. Lorin_Atzberger

    Lorin_Atzberger

    Joined:
    Dec 11, 2013
    Posts:
    119
    I just got the same error with Unity Hub 3.0.0-beta.1. This is after I got the same error with 2.4.2 and 2.4.4 (not super sure about these version names).

    Last bits of the log are like this:
    Code (CSharp):
    1. {"moduleName":"Download Item 13b8356a-5c6e-44a3-9938-a48ddfa26744","level":"info","message":"[ 'Transition to state downloading' ]","timestamp":"2021-07-11T16:47:22.858Z"}
    2. {"moduleName":"Node Downloader for 13b8356a-5c6e-44a3-9938-a48ddfa26744","level":"info","message":"[ 'Download started' ]","timestamp":"2021-07-11T16:47:22.860Z"}
    3. {"moduleName":"Node Downloader for 13b8356a-5c6e-44a3-9938-a48ddfa26744","level":"info","message":"[ 'Download paused at 2913529221 bytes / 2913542368 bytes' ]","timestamp":"2021-07-11T16:52:50.855Z"}
    4. {"moduleName":"Download Item 13b8356a-5c6e-44a3-9938-a48ddfa26744","level":"error","message":"[ 'Error while downloading. Request timeout.' ]","timestamp":"2021-07-11T16:52:50.856Z"}
    5. {"moduleName":"Download Item","level":"info","message":"[\n  'Download: 13b8356a-5c6e-44a3-9938-a48ddfa26744, Exiting from State: ERROR'\n]","timestamp":"2021-07-11T16:52:50.860Z"}
    6. {"moduleName":"Download Item","level":"info","message":"[\n  'Download: 13b8356a-5c6e-44a3-9938-a48ddfa26744, Current State: ERROR'\n]","timestamp":"2021-07-11T16:52:50.860Z"}
    7. {"moduleName":"Download Item 13b8356a-5c6e-44a3-9938-a48ddfa26744","level":"info","message":"[ 'Transition to state download_failed' ]","timestamp":"2021-07-11T16:52:50.861Z"}
    8.  
     
  42. sadstorygr

    sadstorygr

    Joined:
    Jul 22, 2014
    Posts:
    8
    One other solution to this problem which worked for me was to edit hubConfig file in
    C:\Users\User_name\AppData\Roaming\UnityHub
    I edited the values of the following to something much bigger
    "DNS_TIMEOUT":500,"HTTP_HEAD_TIMEOUT":1000,"OFF_TO_ON_CHECK_INTERVAL":30000,"ON_TO_OFF_CHECK_INTERVAL":600000
    to something like
    "DNS_TIMEOUT":86400,"HTTP_HEAD_TIMEOUT":86400,"OFF_TO_ON_CHECK_INTERVAL":86400,"ON_TO_OFF_CHECK_INTERVAL":600000000
    Theoretically 86400 should give you 1 day to download, if it's not working try putting everywhere values of millions.
    If you have slow internet connection the download will fail at a certain point. My download speed was 10MBps(bytes) and it wasn't enought fast.
    Needless to say, the progress bar of downloading you see in the hub is not the real progress bar but the one Unity "expected" it to be, it will fill much faster then the actual size of the file.
    After you edit the up values try download each module separately, so you don't run out of time
     
    Last edited: Aug 30, 2021
  43. MorPork21

    MorPork21

    Joined:
    Oct 28, 2021
    Posts:
    1
    I'm sorry to ask but I didn't really understand what was going on above me, so I was wondering if there is a way to fix this problem.
    if there isn't pls tell me that cause I would rather do something else than look for something on the internet that isn't there. thank you :)
     
  44. Tentakero

    Tentakero

    Joined:
    Mar 5, 2017
    Posts:
    17
    So I ran into this issue when trying to install 2022.1.0b5 and found something interesting. I had the Steam client open in the background and it was downloading updates for some games. When those finished, the issue with UnityHub completely went away and installed without an issue.
     
    JMDigital likes this.