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Drop Impressions

Discussion in 'Unity Ads & User Acquisition' started by afftar, Oct 3, 2017.

  1. afftar

    afftar

    Joined:
    Apr 18, 2014
    Posts:
    65
    I see impressions a drop in all my projects by 90%
    But analyst DAU is growing.
    Do you have any problems with the servers?

    One project:
    upload_2017-10-3_16-6-52.png

    Second project:

    upload_2017-10-3_16-7-26.png


    3-th project:

    upload_2017-10-3_16-7-58.png

    4-th project:

    upload_2017-10-3_16-8-49.png

    So, and other 4 projects too
    What the f*** UNITY?????

    And "Contact Unity Ads Support" button not working in ADS console: "Unfortunately the ticket could not be sent. Please contact us at unityads-support@unity3d.com"
     

    Attached Files:

    Last edited: Oct 3, 2017
    afftar, Oct 3, 2017
    #1
    grosie likes this.

  2. ClaireO

    ClaireO

    Joined:
    Oct 25, 2016
    Posts:
    61
    Hi,

    I will respond to your ticket.

    Kind Regards,

    Claire
     
    ClaireO, Oct 3, 2017
    #2

  3. KepleriansTeam

    KepleriansTeam

    Joined:
    Mar 14, 2014
    Posts:
    31
    Hi.

    I have the same problem. And 2 friends of me also.

    It's as if the reports have stopped. The reports only give information until yesterday 13:00.

    A greeting!
     
    KepleriansTeam, Oct 3, 2017
    #3

  4. afftar

    afftar

    Joined:
    Apr 18, 2014
    Posts:
    65
    Its not my problem, it happens with other Unity ADS users too, i have contact with other developers and they have this problem too.
    Check everything on your side, we have projects have not been updated for 6 months, everything was stable.
     
    afftar, Oct 3, 2017
    #4
    grosie likes this.

  5. afftar

    afftar

    Joined:
    Apr 18, 2014
    Posts:
    65
    As long as we hear the support slogans - we lose real money! We need real checking your server state
     
    afftar, Oct 3, 2017
    #5

  6. trirom1

    trirom1

    Joined:
    Jun 5, 2014
    Posts:
    14
    same here, please check :)
     
    trirom1, Oct 3, 2017
    #6

  7. richyz

    richyz

    Joined:
    Jul 4, 2013
    Posts:
    6
    Hi I'm having the same problem, my income has fallen since yesterday seriously
    please fix it
     
    Last edited: Oct 3, 2017
    richyz, Oct 3, 2017
    #7

  8. afftar

    afftar

    Joined:
    Apr 18, 2014
    Posts:
    65
    A good incentive to see, finally, what's new in AdMob :D lol
     
    afftar, Oct 3, 2017
    #8

  9. john-essy

    john-essy

    Joined:
    Apr 17, 2011
    Posts:
    464
    The exact same with us, we are losing around 400 a day now unity please respond!
     
    john-essy, Oct 3, 2017
    #9

  10. oleyur

    oleyur

    Joined:
    Jul 24, 2015
    Posts:
    1
    The same with us. Waiting for solving from Unity.
     
    oleyur, Oct 3, 2017
    #10

  11. mikaisomaa

    mikaisomaa

    Unity Technologies

    Joined:
    Sep 14, 2015
    Posts:
    365
    We can confirm that we're experiencing an issue with reporting - we're working on resolving the issue. Posting details here after we know the extent of the issue.
     
    mikaisomaa, Oct 4, 2017
    #11
    KepleriansTeam likes this.

  12. mikaisomaa

    mikaisomaa

    Unity Technologies

    Joined:
    Sep 14, 2015
    Posts:
    365
    Hi, the situation is now resolved. We did some infrastructure changes related to reporting and it took some time to catch up processing all the events into data that you should now see in your dashboard. Thanks for your patience.
     
    mikaisomaa, Oct 5, 2017
    #12

  13. danteadonis

    danteadonis

    Joined:
    Oct 5, 2019
    Posts:
    2
    seeing this in 2020, my total impression count dropped. I don't really know how it works but isn't 'total' supposed to keep increasing??? I'm confused, need answers please.
     
    danteadonis, Jun 4, 2020
    #13