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Download Was Cancelled

Discussion in 'Unity Hub' started by zenasprime, Jul 16, 2018.

  1. zenasprime

    zenasprime

    Joined:
    Mar 31, 2010
    Posts:
    34
    If I try to download a version of Unity I get this message:

    Screen Shot 2018-07-16 at 8.34.51 AM.png

    Why was the download cancelled?
     
  2. afshinity

    afshinity

    Unity Technologies

    Joined:
    Jul 31, 2017
    Posts:
    261
    Hi there,

    Sorry for the inconvenience.
    I am wondering if you set a custom path for editor installation from here:
    upload_2018-7-16_13-13-24.png

    If yes, does your path has a whitespace? I am asking since there is a bug in mac that hub is not supporting whitespaces in the path (fix will be shipped in the next release)

    If it is not the case, would you please send me your log files through a direct message?
    you can find hub logs here: ~/Library/Application support/UnityHub/logs

    Thanks,
    Afshin
     
    icelanguage likes this.
  3. zenasprime

    zenasprime

    Joined:
    Mar 31, 2010
    Posts:
    34
    Yep. Works now that I've removed all the spaces. Thanks & good luck! :)
     
  4. TeachCS

    TeachCS

    Joined:
    Aug 13, 2017
    Posts:
    1
    I am using windows 7 64 bit and having exactly same problem. I have set the path as C:\Unity\editors
    still not working. It keep saying "The download of version 2018.3.0f2 was cancelled.
    Would you please advise me how to resolve this problem.
    Thanks
     
    Last edited: Jan 2, 2019
  5. Ethan_VisualVocal

    Ethan_VisualVocal

    Joined:
    Mar 23, 2016
    Posts:
    113
    While you wait for a more useful reply, you can check your logs for anything obvious:
    Windows: %UserProfile%\AppData\Roaming\UnityHub\logs
    Mac: ~/Library/Application support/UnityHub/logs

    @afshinity You guys really need an "Open Logs Folder" button under the settings gear. People can't self diagnose if they don't know logs exist, or where to find them.
     
    afshinity likes this.