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Download Assistant issues

Discussion in '5.4 Beta' started by orb, Jul 21, 2016.

  1. orb

    orb

    Joined:
    Nov 24, 2010
    Posts:
    3,037
    Since RC1 I haven't been able to use Download Assistant to download the betas. I'll either get "Failed to download the installer configuration" errors while waiting for the component list, or it'll get a few megabytes of the first package and time out there. I work around it via my own hack, but the assistant shouldn't really do anything differently than the web browser does. If I can download from the extracted links, why can't the assistant?

    It's failed for me in the same ways on both El Capitan and Sierra (the editor doesn't run on Sierra, but I had to try the assistant anyway). Anyone on other operating systems also having these errors?
     
    orb, Jul 21, 2016
    #1

  2. oleksiy

    oleksiy

    Unity Technologies

    Joined:
    Sep 13, 2013
    Posts:
    20
    Hi. May I ask you to provide the log file after time out happens?
    Perhaps the one you have already would work.
    ~/Library/Logs/Unity/DownloadAssistant.log
     
    oleksiy, Jul 22, 2016
    #2

  3. orb

    orb

    Joined:
    Nov 24, 2010
    Posts:
    3,037
    Sure, here's the log from El Capitan:
    I can download the same INI (http://beta.unity3d.com/download/14e9279a8947/unity-5.4.0f2-osx.ini) just fine, and the links to the packages from beta.unity3d.com all work. The installer is doing something odd if it can't continue downloads, or even fails to start them at times.
     
    orb, Jul 22, 2016
    #3

  4. oleksiy

    oleksiy

    Unity Technologies

    Joined:
    Sep 13, 2013
    Posts:
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    Thanks, I will be looking into it.
     
    oleksiy, Jul 22, 2016
    #4
    orb likes this.

  5. oleksiy

    oleksiy

    Unity Technologies

    Joined:
    Sep 13, 2013
    Posts:
    20
    another thing.. could you try running the UnityDownloadAssistant like this?

    /Volumes/Unity\ Download\ Assistant/Unity\ Download\ Assistant.app/Contents/MacOS/Unity\ Download\ Assistant -ua="Mozilla/5.0"

    You need to run this in Terminal.app after mounting (opening) the DMG file.
     
    oleksiy, Jul 22, 2016
    #5

  6. orb

    orb

    Joined:
    Nov 24, 2010
    Posts:
    3,037
    That also timed out after a few megabytes :/
     
    orb, Jul 22, 2016
    #6