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Question Disabled Analytics but crash reports are still being sent - Unity 2018.4.36f1

Discussion in 'Unity Cloud Diagnostics' started by Botaurus, Jan 27, 2022.

  1. Botaurus

    Botaurus

    Joined:
    Feb 20, 2013
    Posts:
    81
    I'm in Unity 2018.4.36f1, I have Cloud Diagnostics - Crashes and Exceptions disabled, but to my surprise, error reports are being sent.
    (Title is incorrect, I mean Cloud Diagnostics - Crashes and Exceptions, and the image below is incorrect, it should show Cloud Diagnostics - Crashes and Exceptions service in the inspector with the check box 'off')

    Is there a way to enable/disable this feature in c#? Thank you
     

    Attached Files:

    Last edited: Jan 27, 2022
    Botaurus, Jan 27, 2022
    #1

  2. ValeryNikulina

    ValeryNikulina

    Unity Technologies

    Joined:
    Oct 26, 2020
    Posts:
    138
    Hi,

    Could you please send me UPID in PMs so that I could take a closer look at your project? Thanks!
     
    ValeryNikulina, Jan 27, 2022
    #2

  3. Botaurus

    Botaurus

    Joined:
    Feb 20, 2013
    Posts:
    81
    Thank you for the reply, I PM'd the project ID
    is there a way to enable disable the crash reporting with c#?
     
    Botaurus, Jan 28, 2022
    #3

  4. ValeryNikulina

    ValeryNikulina

    Unity Technologies

    Joined:
    Oct 26, 2020
    Posts:
    138
    Hi,

    I can confirm that the Diagnostics is disabled in your project, but I do see the Exceptions coming in. Let me speak to the dev team about this and I'll get back to you about this.

    Could you please check the ProjectSettings.asset and find Game Performance under cloudServicesEnabled? Is it set to 1 or 0?
     
    ValeryNikulina, Jan 28, 2022
    #4

  5. Botaurus

    Botaurus

    Joined:
    Feb 20, 2013
    Posts:
    81
    Thank you, much appreciated

    All I found for cloudServicesEnabled is 'unet'

    upload_2022-1-28_10-0-59.png
     
    Botaurus, Jan 28, 2022
    #5

  6. Botaurus

    Botaurus

    Joined:
    Feb 20, 2013
    Posts:
    81
    Just checking if there's any update on this, its important that I disable this feature, thank you
     
    Botaurus, Jan 31, 2022
    #6

  7. phuong_unity

    phuong_unity

    Unity Technologies

    Joined:
    Apr 25, 2018
    Posts:
    52
    @Botaurus you can disable Cloud Diagnostics in your project but this will only disable the service in builds that you make from thereon. For versions that have already been built with Cloud Diagnostics enabled, there is no option to turn off the service for any of those versions - the crash reports that you are seeing are likely coming from those existing versions.
     
    phuong_unity, Feb 10, 2022
    #7

  8. Botaurus

    Botaurus

    Joined:
    Feb 20, 2013
    Posts:
    81
    Thank you for the reply. The service has been off for over a year, but all builds are reporting crashes
    Is there a way to enable/disable in C#? Ideally I'd like to enable after the user has enabled online features and accepted our terms and conditions
     
    Botaurus, Feb 10, 2022
    #8

  9. ValeryNikulina

    ValeryNikulina

    Unity Technologies

    Joined:
    Oct 26, 2020
    Posts:
    138
    Hi,

    You can enable/disable Cloud Diagnostics with bool CrashReportHandler.enableCaptureExceptions.
    Short Documentation on CrashReportHandler.
     
    ValeryNikulina, Feb 14, 2022
    #9
    Botaurus likes this.