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Day In Progress on Data Explorer

Discussion in 'Unity Analytics' started by andymads, Jan 19, 2015.

  1. andymads

    andymads

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    I integrated on Friday, today is Monday, and on the Data Explorer it's showing Saturday and Sunday as 'Day In Progress'. Is this typical?
     
  2. angeloferro

    angeloferro

    Unity Technologies

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    Hey andymads,

    Thanks for bringing this up! No, this not typical, and you should only see the shaded "Day in Progress" bar on the current day (i.e., Monday, 1/19).

    I just took a look at your dashboard and "Day in Progress" is working correctly now, but if you see this error again, please reply to this post or submit a support request here and we'll look into it.
     
  3. andymads

    andymads

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    Well it's now 8:20am on Tuesday 20th Jan but this is what I see:

    Screen Shot 2015-01-20 at 08.10.18.png

    Also I integrated the IAPs yesterday morning (22 hours ago) and did one purchase from the iOS device to the Sandbox. I provided product, price, currency code and receipt. Should I see that?
     
  4. andymads

    andymads

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    And here it only displays up to 2 days ago.

    Screen Shot 2015-01-20 at 08.29.51.png
     
  5. angeloferro

    angeloferro

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    Hey andymads,

    Here's what we think is going on:
    Re: Day in Progress - your dashboard is updated after we’ve received data and after a processing cycle has occurred. In general, the processing cycle occurs roughly every 4-6 hours. Dashboard dates are based on UTC time, which could to lead to some cases where you might not see data until much later in the day. For example, let’s say a processing cycle occurred at 5:30 am UTC, however the first data event is sent at 5:45 am UTC time. The first data event just missed the 5:30 am processing cycle, so you’ll need to wait until the next processing cycle (another 4-6 hours) has completed before you start seeing data on your dashboard.

    The scenario that you are observing (where the dashboard isn't updated until later in the day) is much more likely occur when you’re testing your app, and there is low DAU (and hence, not a lot of data points).

    For future reference, here's a link to a Unity Analytics FAQ.

    Re: IAP - if you go to Data Explorer and select the metrics "Number of Unverified Transactions" and "Unverified Revenue" you'll be able to see the purchases from iOS device to the sandbox. If you've enabled receipt verification, you won't see these test transactions on the Metric Monitor screen, because that only displays transactions that are verified with a matching receipt from either iTunes or Google Play.

    Hope this is helpful - please let us know if you have any additional questions.

    Thanks!
     
  6. vd_unity

    vd_unity

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    Hi andymads,
    We tried to reproduce the graph based on the image you provided, but with no success. You should be able to see data from the date you completed integration up until the most recent data point we've received.

    We'll keep an eye out for this issue, but please know that until we are able to successfully reproduce the issue, we won't be able to push out a fix.

    Thx,
    Vlatko (Platform Engineer, Unity Analytics)
     
  7. andymads

    andymads

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    When you say "enabled receipt verification" do you simply mean passing the iOS receipt through via the Transaction call? I don't recall seeing anything to explicitly enable it.

    Also, it looks like events sent via the editor appear too. A segment that filtered out those events would be useful I think.

    Thanks.
     
  8. chris-unity

    chris-unity

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    Hi andymads,

    Correct, by passing an App Store receipt in the transaction event call, you are enabling receipt verification. All transactions with receipts that cannot be verified through the App Store server are marked as "unverified."

    Thanks,
    Chris
     
  9. angeloferro

    angeloferro

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    Thanks for the suggestion - we're thinking of how best to implement separating test events from live events, and we'll make sure to keep you all updated :)
     
  10. andymads

    andymads

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    @chris-unity our game that we integrated Unity Analytics into has now been available on the App Store for a week now. I can see in the dashboard that we've had over a plenty of users but the verified revenue is zero, which is incorrect. We're passing through the receipts from Apple so can you have a look where it's failing please?
     
  11. aboazar

    aboazar

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    Hey Guys dos anyone has this issue or is it something that am doing wrong, please help my game is in test mode now and I can't see any usefulstatistics. I created a funnel when I implemented unity analytics and all was good, 30 days a go I created a new funnel and it filters same data, but here what I am seeing now.
    I tried to create a new one but the same thing, Processing...
    Screen Shot 2017-10-24 at 12.39.32 PM.png
    when I click on one of the processing funnel, it always pops this message.

    Screen Shot 2017-10-24 at 12.39.44 PM.png

    Any suggestions?
     
  12. JeffDUnity3D

    JeffDUnity3D

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    Keep in mind that funnels only process events that were sent AFTER the funnel was created. So likely this new funnel has not seen the (new) event yet that triggers the first step.
     
  13. aboazar

    aboazar

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    Thank you for answering @JeffDUnity3D, this message has been showing for a month and still showing, each time I click my funnel I see this message, it must be a bug in the system.
     
  14. JeffDUnity3D

    JeffDUnity3D

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    Likely not a bug. We are most likely still waiting for your first event with the parameter value that you have specified in your funnel. If this isn't received, then the funnel will stay in Processing. If you want us to check our backend, please open a support ticket so that you can securely provide your ProjectID/UPID. Go to the Support tab in the Analytics Dashboard to submit a ticket, and we will investigate.
     
  15. mattydidsomething

    mattydidsomething

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    Hi, sorry to respond to a necro thread but I'm also experiencing the issue that the first poster, andymads, did where despite days having passed (and having definitely passed through a processing cycle) it states Day In Progress.

    chrome_NEHWvwgqEB.png

    I'm using this data for an MA project (with a rapidly approaching deadline) so just wanted to see if there was any particular reason for the greyed out days.

    Thanks, M
     
  16. SamOYUnity3D

    SamOYUnity3D

    Unity Technologies

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    It's a know issue and we are currently fixing it. I will let you know the latest news.