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Data requests are returning 0 bytes

Discussion in 'Unity Analytics' started by gfoxworthy, Dec 12, 2019.

  1. gfoxworthy

    gfoxworthy

    Joined:
    Nov 4, 2010
    Posts:
    24
    Hi, we used to be able to pull analytics during the day and get near up-to-the-minute data. Now, our hourly requests return 0 bytes. What gives? Is data only available on a daily basis after some Unity3d nightly process? Can we get up to the minute data another way? Thanks!
     
    gfoxworthy, Dec 12, 2019
    #1

  2. JeffDUnity3D

    JeffDUnity3D

    Unity Technologies

    Joined:
    May 2, 2017
    Posts:
    14,446
    It typically takes our system 8-16 hours to process new events. Are you referring to the Analytics Dashboard, or Raw Data Export?
     
    JeffDUnity3D, Dec 12, 2019
    #2

  3. gfoxworthy

    gfoxworthy

    Joined:
    Nov 4, 2010
    Posts:
    24
    Thanks for the reply, and sorry for my late response. We are referring to the Raw Data Export.
     
    gfoxworthy, Dec 17, 2019
    #3

  4. JeffDUnity3D

    JeffDUnity3D

    Unity Technologies

    Joined:
    May 2, 2017
    Posts:
    14,446
    Please open a support ticket here, and provide your Unity ProjectID https://analytics.cloud.unity3d.com/support
     
    JeffDUnity3D, Dec 17, 2019
    #4
    gfoxworthy likes this.