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Data processing delayed/outage?

Discussion in 'Unity Analytics' started by sheldon_unity, Nov 6, 2019.

  1. sheldon_unity

    sheldon_unity

    Joined:
    Jul 27, 2018
    Posts:
    12
    Hi, it seems like there's an issue with getting raw data exports of custom events (core events still seem to be working). Is there a known issue right now, and if so, any idea when things will be up and running again?

    Thanks
     
    sheldon_unity, Nov 6, 2019
    #1

  2. JeffDUnity3D

    JeffDUnity3D

    Joined:
    May 2, 2017
    Posts:
    14,446
    Can you share a screenshot? We do occasionally have delays, but I haven't heard of any today.
     
    JeffDUnity3D, Nov 6, 2019
    #2

  3. sheldon_unity

    sheldon_unity

    Joined:
    Jul 27, 2018
    Posts:
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    Hey Jeff,

    It seemed like the problem was only with JSON downloads; TSV was working all along. However, I don't even see that issue anymore; whatever it was, it's working now. It may have just been something on my end.
    Thanks anyways though
     
    sheldon_unity, Nov 7, 2019
    #3

  4. JeffDUnity3D

    JeffDUnity3D

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    Yes we had a delay which has since been resolved.
     
    JeffDUnity3D, Nov 7, 2019
    #4

  5. saiwunpoon

    saiwunpoon

    Joined:
    Jun 18, 2019
    Posts:
    1
    I've been having problems exporting raw data to TSV. Is there a known issue today?
    upload_2019-11-11_13-6-56.png
     
    saiwunpoon, Nov 11, 2019
    #5
    mTome and unity_RYoqlU8S2ziwpQ like this.

  6. unity_RYoqlU8S2ziwpQ

    unity_RYoqlU8S2ziwpQ

    Joined:
    Aug 1, 2019
    Posts:
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    We are having the same issue (also with json files)
     
    unity_RYoqlU8S2ziwpQ, Nov 11, 2019
    #6

  7. mTome

    mTome

    Joined:
    Mar 18, 2019
    Posts:
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    Same here. Any news about that?
     
    mTome, Nov 12, 2019
    #7

  8. JeffDUnity3D

    JeffDUnity3D

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    We are working on it.
     
    JeffDUnity3D, Nov 12, 2019
    #8
    mdaugh3rty, saiwunpoon and mTome like this.

  9. sheldon_unity

    sheldon_unity

    Joined:
    Jul 27, 2018
    Posts:
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    Just an update; after first noticing a problem last week, it seemed like JSON exports started working again for a brief window, but we haven't been able to do a successful raw data export in days (now it's for both tsv and json)
     
    sheldon_unity, Nov 14, 2019
    #9

  10. studiorx

    studiorx

    Joined:
    May 10, 2018
    Posts:
    4
    Still down. Client is getting upset.
     
    studiorx, Nov 15, 2019
    #10

  11. ChristophVR

    ChristophVR

    Joined:
    Feb 1, 2018
    Posts:
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    It's back up now, but we got missing values between November 6th and November 8th - which is around the same time the delay occured.
    Anyone else noticing the same? This is highly troublesome..
     
    ChristophVR, Nov 18, 2019
    #11

  12. SamOYUnity3D

    SamOYUnity3D

    Unity Technologies

    Joined:
    May 12, 2019
    Posts:
    626
    We are aware of this problem and are investigating it.
     
    SamOYUnity3D, Nov 28, 2019
    #12