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Data Privacy Plugin has stopped working!

Discussion in 'Unity Analytics' started by antifuzz, Feb 28, 2019.

  1. antifuzz

    antifuzz

    Joined:
    Feb 22, 2013
    Posts:
    99
    We've just noticed that the Data Privacy plugin (https://assetstore.unity.com/packages/add-ons/services/unity-data-privacy-plug-in-118922) has stopped working in several of our games that we've implemented it into. When you press the button, nothing happens at all any more, and on a couple of our games, repeatedly pressing the button now crashes the app. Not great.

    It was working only a couple of days ago.

    Anyone else finding the same? Is there something down on the Unity side?
     
    antifuzz, Feb 28, 2019
    #1

  2. DanielGamaga

    DanielGamaga

    Joined:
    Mar 3, 2017
    Posts:
    4
    Yes! we found the same, if you look at the logs there is a warning that says "Failed to get data privacy url: Cannot resolve destination host", seems that the address the button tries to open is down
     
    DanielGamaga, Feb 28, 2019
    #2

  3. antifuzz

    antifuzz

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    Feb 22, 2013
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    Thanks! Good to know it's not just us.
    Hopefully Unity are aware.
     
    antifuzz, Feb 28, 2019
    #3

  4. sameer-mirza

    sameer-mirza

    Joined:
    Nov 14, 2011
    Posts:
    36
    Same here! Sounds like a major issue, so hoping Unity fixes it soon! Any one reported it on Unity Issues yet?
     
    sameer-mirza, Feb 28, 2019
    #4

  5. antifuzz

    antifuzz

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    Feb 22, 2013
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    I submitted a bug report earlier. Not sure what the best way is of alerting someone these days. Might tweet at some people...
     
    antifuzz, Feb 28, 2019
    #5

  6. antifuzz

    antifuzz

    Joined:
    Feb 22, 2013
    Posts:
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    Looks like it's all working again now. :D
     
    antifuzz, Feb 28, 2019
    #6

  7. ap-unity

    ap-unity

    Unity Technologies

    Joined:
    Aug 3, 2016
    Posts:
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    @antifuzz, @DanielGamaga, @sameer-mirza

    Thanks for reporting this. It should be working again.

    Just to let everyone know, the outage did not affect anyone that had already opted out of the system; those requests were still honored. The outage was related to the url that the privacy button requests, which means that new opt-out requests weren't possible during this time.

    We've added some additional monitoring to prevent this in the future.
     
    ap-unity, Feb 28, 2019
    #7
    Deleted User, thikli, xVergilx and 1 other person like this.