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Dashboard not updating?

Discussion in 'Unity Analytics' started by SparkHSH, Mar 5, 2015.

  1. SparkHSH

    SparkHSH

    Joined:
    Apr 3, 2013
    Posts:
    12
    Anyone having issues with the Unity analytics dashboard not updating? It was working fine for weeks, but all of a sudden there's been 0 updates on the dashboard for the past 1.5 days.
     
    SparkHSH, Mar 5, 2015
    #1

  2. emiliza_gutierrez

    emiliza_gutierrez

    Unity Technologies

    Joined:
    Sep 12, 2014
    Posts:
    25
    Hmm, looks like it updated a few hours ago. Can you please check again? If you're still not seeing data please private message me with your projectID and I can investigate. Thanks!
     
    emiliza_gutierrez, Mar 6, 2015
    #2

  3. SparkHSH

    SparkHSH

    Joined:
    Apr 3, 2013
    Posts:
    12
    It updated about 10 mins after I posted, but hasn't updated again since then. About 4.5 hours. I'll send you the details. Thanks!
     
    SparkHSH, Mar 6, 2015
    #3

  4. SparkHSH

    SparkHSH

    Joined:
    Apr 3, 2013
    Posts:
    12
    According to the dashboard, it's been 12 hours since it's updated. Sent you a convo.

    We just launched yesterday with Apple featuring so it is the most critical time and I'm flying blind with no data right now. Please help!
     
    Last edited: Mar 6, 2015
    SparkHSH, Mar 6, 2015
    #4

  5. SparkHSH

    SparkHSH

    Joined:
    Apr 3, 2013
    Posts:
    12
    It's now 21 hours without any updates on any of our data. Anyone else having this issue?
     
    SparkHSH, Mar 6, 2015
    #5

  6. sschan

    sschan

    Moderator

    Joined:
    Oct 8, 2014
    Posts:
    87
    @SparkHSH - Our team is actively investigating your issue and we hope to have an update to you shortly. We apologize the dashboard is not updating as we understand how important it is for you to see metrics right now. Thank you for your patience and we will let you know the status as soon as we can.
     
    sschan, Mar 6, 2015
    #6

  7. SparkHSH

    SparkHSH

    Joined:
    Apr 3, 2013
    Posts:
    12
    @sschan thanks very much for the update. I'll be standing by, and please let me know if you need anything from me.
     
    SparkHSH, Mar 6, 2015
    #7