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Custom Events not appearing in Dashboard even after update.

Discussion in 'Unity Analytics' started by aidinz, Apr 24, 2016.

  1. aidinz

    aidinz

    Joined:
    Apr 17, 2016
    Posts:
    50
    Hi,

    Title says it all, I have some custom events in my game and I'm sure I've triggered them. Problem is I can't find them in Dashboard's Data Explorer.

    I'm trying to "Add Custom Event" but in the drop down menu of "custom event" I can't see my two custom events but just a "unity.sceneLoad" which I did not define.

    Best,
    idn
     
  2. aidinz

    aidinz

    Joined:
    Apr 17, 2016
    Posts:
    50
    Any idea guys?
     
  3. aidinz

    aidinz

    Joined:
    Apr 17, 2016
    Posts:
    50
    I'm sending two custom events and now I see one of them in the dashboard. What is happening to the other one?
     
  4. mpinol

    mpinol

    Unity Technologies

    Joined:
    Jul 29, 2015
    Posts:
    315
  5. aidinz

    aidinz

    Joined:
    Apr 17, 2016
    Posts:
    50
    I just did.
     
  6. aidinz

    aidinz

    Joined:
    Apr 17, 2016
    Posts:
    50
    When do you think we can hear back? We are shipping our product in a couple of days.
     
  7. mpinol

    mpinol

    Unity Technologies

    Joined:
    Jul 29, 2015
    Posts:
    315
    Hey @aidinz

    I will be sure to check it out today for you!
     
  8. DrKucho

    DrKucho

    Joined:
    Oct 14, 2013
    Posts:
    140
    got the same issue, i can only see unity.sceneLoad as custom event , which makes no sense as i didn't create it , but events seems to be being received by your system cause they show up in the test sheet of the "integration" instructions tab
     
  9. erika_d

    erika_d

    Unity Technologies

    Joined:
    Jan 20, 2016
    Posts:
    311
    Hi @DrKucho,

    Sorry your custom events aren't showing up on your dashboard quite yet. Typically it can take up to 24 hours for events to go through processing and show up on the dashboard. We are currently processing data for the 18th, which it looks like is when you sent your event? Since the event is showing in the integration pages it means it sent properly, also I see the Resolution Set event in the Event Manager now, which means it's making it's way through our processing chain. You should see it on your dashboard in the next few hours would be my guess. Thanks for your patience and let me know if you don't see it after 24 hours of when you first sent it!
     
    igorpieruccini and DrKucho like this.
  10. erika_d

    erika_d

    Unity Technologies

    Joined:
    Jan 20, 2016
    Posts:
    311
    Hi @DrKucho,

    It looks like your events are starting to show up on the dashboard now! If you're still missing things once the "Day in Progress" has closed, feel free to let me know.
     
    igorpieruccini likes this.
  11. SoulBreaker

    SoulBreaker

    Joined:
    Mar 13, 2017
    Posts:
    1
    I am having an issue in custom events.I am unable to see my custom events in validator and data explorer both can someone help me out.
     
  12. ap-unity

    ap-unity

    Unity Technologies

    Joined:
    Aug 3, 2016
    Posts:
    907