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Custom event analytics work fine in editor but not in build (phone)

Discussion in 'Unity Analytics' started by skyvuhieutran, May 29, 2019.

  1. skyvuhieutran

    skyvuhieutran

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    Hi guys!
    My my unity analytics custom event working very very fine (you can see picture below). But when I build apk, install and play, nothing send to dashboard, no event receive.
    Anyone know issues.
    Please help me. Many thanks!
     

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  2. JeffDUnity3D

    JeffDUnity3D

    Unity Technologies

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    It takes our system 8-16 hours to process new events. Events from a device would not be expected to show in the Validator.
     
  3. skyvuhieutran

    skyvuhieutran

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    Thanks for reply me!
    I have new issue.
    How can I delete some parameters (picture below, like to parameter in red rings for example).
    I deleted it in my script in oder to don't sent custom events like this. But I wonder if those parameters will automatically delete in the future!
    (Sorry I'm not good at english)
     

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  4. skyvuhieutran

    skyvuhieutran

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    And Hi JeffD. Can you support me one more question.
    I want to export csv file what Unity analytics with format VIEW AS TABLE (parameters is a column to the left and day is a row)
    Currently, when I export the file, the row always parameters and column is days :((((
    Thank you!
     

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  5. JeffDUnity3D

    JeffDUnity3D

    Unity Technologies

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    That the current design. If you need additional data, you would need Raw Data Export, a Pro-only license feature https://docs.unity3d.com/Manual/UnityAnalyticsRawDataExport.html
     
  6. skyvuhieutran

    skyvuhieutran

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    Thank you.
    Can you help me this problem (the last question :( ). How can I remove some parameters of event ARhunt? Can Unity allow me to do that?
     

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  7. JeffDUnity3D

    JeffDUnity3D

    Unity Technologies

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    No, there is not a way to remove parameters that you've already sent. You would want to ignore those parameters. Alternatively, you could create a new event with the correct parameters.
     
  8. skyvuhieutran

    skyvuhieutran

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    Thanks a lot.
     
  9. Telso_Aristo

    Telso_Aristo

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    @JeffDUnity3D Hey Jeff,

    Having a similar problem.

    The live data tracking works in editor, but after I push a build to iPhone. I get no live data from the app...

    Is there a permission setting I'm missing to enable live data to be sent to the server on the device side?

    thanks,
    tom
     
  10. JeffDUnity3D

    JeffDUnity3D

    Unity Technologies

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    Use Charles Proxy to confirm if events are being sent https://support.unity3d.com/hc/en-us/articles/115002917683-Using-Charles-Proxy-with-Unity Be sure to install the Charles Root Certificate (Help/SSL Proxying/Install Charles Root certificate) and REBOOT