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Crash when launching game from background Unity 5.5? UnityConnectService::HandleSessionState(bool) (

Discussion in 'iOS and tvOS' started by sghamaty, Dec 20, 2016.

  1. sghamaty

    sghamaty

    Joined:
    Jan 19, 2015
    Posts:
    20
    Im getting a crash on the following line, see crash.txt <attachment>

    UnityConnectService::HandleSessionState(bool) (BaseConnectSettings.h:15)

    Has anyone seen this on a iOS device? Im on Unity 5.5p1. Anyone have the source and know what the following line is doing? UnityConnectService::HandleSessionState(bool) (BaseConnectSettings.h:15)

    Any help would be appreciated!

    Thanks
     

    Attached Files:

    sghamaty, Dec 20, 2016
    #1

  2. sghamaty

    sghamaty

    Joined:
    Jan 19, 2015
    Posts:
    20
    Confirmed, were getting the same crash in Unity 5.5p2
     
    sghamaty, Dec 20, 2016
    #2

  3. GuyTidhar

    GuyTidhar

    Joined:
    Jun 24, 2009
    Posts:
    320
    GuyTidhar, Dec 22, 2016
    #3

  4. sghamaty

    sghamaty

    Joined:
    Jan 19, 2015
    Posts:
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    @GuyTidhar not related to that ticket. This appears to be a different issue.

    5.5p2 still has this crash. Anyone else experiencing this?
     
    sghamaty, Dec 29, 2016
    #4

  5. sghamaty

    sghamaty

    Joined:
    Jan 19, 2015
    Posts:
    20
    Does anyone at Unity or otherwise have the code to "BaseConnectSettings.h line 15"? I filed a bug but no one was able to repro. I think there could be some safeguards on that line? Any help would be appreciated.
     
    Last edited: Jan 3, 2017
    sghamaty, Jan 3, 2017
    #5

  6. sghamaty

    sghamaty

    Joined:
    Jan 19, 2015
    Posts:
    20
    We downgraded our game to Unity 5.4 and no longer see that crash. This crash seems to be only happening in Unity 5.5. Unfortunately I have no other repro steps, just the crash report to go off for you guys.
     
    Last edited: Jan 5, 2017
    sghamaty, Jan 4, 2017
    #6

  7. sghamaty

    sghamaty

    Joined:
    Jan 19, 2015
    Posts:
    20
    Crash is still happening in Unity 5.5p3. Im going to create an empty project via cloud build and see if i can repro. Hold tight.
     
    sghamaty, Jan 5, 2017
    #7

  8. sghamaty

    sghamaty

    Joined:
    Jan 19, 2015
    Posts:
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    Empty project still happens in release mode via Unity Cloud Build. I will try a standard release build.
     
    sghamaty, Jan 5, 2017
    #8

  9. sghamaty

    sghamaty

    Joined:
    Jan 19, 2015
    Posts:
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    Ok, I think I found the crash. Ill try to report this to the bugs email thread im currently on.

    The crash happens on 5.5+ when you disable Unity Analytics as a service. With Unity Analytics enabled, the crash goes away.

    Crash steps are:
    1) Build the iOS app on Unity Cloud Build Unity 5.5+ ( do not build locally, only UCB )
    2) Install and launch the app on iOS
    3) Background the app
    4) Wait 45 minutes
    5) open the app

    Fix: Enabling Unity Analytics in the Services window.
     
    sghamaty, Jan 6, 2017
    #9

  10. Nabren

    Nabren

    Joined:
    Mar 7, 2014
    Posts:
    61
    We are seeing this crash as well and we definitely have Unity Analytics disabled. Has anyone found a workaround that does not involve enabling Unity Analytics or aware of this being fixed in a future version?
     
    Nabren, Feb 1, 2017
    #10

  11. TobyKaos

    TobyKaos

    Joined:
    Mar 4, 2015
    Posts:
    212
    Is this issue fixed in Unity 5.5.1 ?
     
    TobyKaos, Mar 3, 2017
    #11

  12. christophergoy

    christophergoy

    Unity Technologies

    Joined:
    Sep 16, 2015
    Posts:
    735
    Hi all,
    I had a quick chat with our analytics team and they are aware of the issue. I will have them reply to this thread with more information. Sorry for the late response.
    Cheers,
    Chris
     
    christophergoy, Mar 3, 2017
    #12

  13. elliotc-unity

    elliotc-unity

    Unity Technologies

    Joined:
    Nov 5, 2015
    Posts:
    228
    Hi all,
    I'm on the Analytics team, and we believe that the issue is fixed in 5.5.1p2; our QA guy is occupied with GDC activities at the moment, but I will have him post here with verification.

    Thanks for the reports!
    Elliot
     
    elliotc-unity, Mar 3, 2017
    #13

  14. priyeshwani

    priyeshwani

    Unity Technologies

    Joined:
    Dec 7, 2016
    Posts:
    8
    Hey all,
    I verified the issue on 5.5 (was able to reproduce it) and the fix on 5.5.1p2. App doesn't crash anymore on 5.5.1p2

    Thanks & Regards
    Priyesh
     
    priyeshwani, Mar 4, 2017
    #14